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    art of the User Document. The longer you wait between the interview and the writing, the more difficult it will be to recall the content. Before the Interview

    * Your guiding principle is to Be Prepared. You should have rea

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    OVERVIEW

    Lost or garbled information is a terrible waste. Especially if it's the information you gathered from an interview and must now write into your User Document. Here's how to prevent that waste.

    THE SITUATION

    You had an interview with a Subject Matter Expert (SME, someone who has the information that you need) for your product. He/she told you all that you needed to know. However, by the time you got to write the material into the User Document, you have forgotten much of what was discussed. Your notes only help a bit. This loss or garbling the information from the SME that you need for your writing is the "Interview-Writing Disconnect."

    SOLUTION

    The solution is divided into three components: Preparation Before the Interview, Actions During, and Following the Interview.

    TIP: If possible, schedule the interview as close to the time that you are going to write that part of the User Document. The longer you wait between the interview and the writing, the more difficult it will be to recall the content. Before the Interview

    * Your guiding principle is to Be Prepared. You should have read

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    p>

    You had an interview with a Subject Matter Expert (SME, someone who has the information that you need) for your product. He/she told you all that you needed to know. However, by the time you got to write the material into the User Document, you have forgotten much of what was discussed. Your notes only help a bit. This loss or garbling the information from the SME that you need for your writing is the "Interview-Writing Disconnect."

    SOLUTION

    The solution is divided into three components: Preparation Before the Interview, Actions During, and Following the Interview.

    TIP: If possible, schedule the interview as close to the time that you are going to write that part of the User Document. The longer you wait between the interview and the writing, the more difficult it will be to recall the content. Before the Interview

    * Your guiding principle is to Be Prepared. You should have rea

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    User Document, you have forgotten much of what was discussed. Your notes only help a bit. This loss or garbling the information from the SME that you need for your writing is the "Interview-Writing Disconnect."

    SOLUTION

    The solution is divided into three components: Preparation Before the Interview, Actions During, and Following the Interview.

    TIP: If possible, schedule the interview as close to the time that you are going to write that part of the User Document. The longer you wait between the interview and the writing, the more difficult it will be to recall the content. Before the Interview

    * Your guiding principle is to Be Prepared. You should have rea

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    >

    The solution is divided into three components: Preparation Before the Interview, Actions During, and Following the Interview.

    TIP: If possible, schedule the interview as close to the time that you are going to write that part of the User Document. The longer you wait between the interview and the writing, the more difficult it will be to recall the content. Before the Interview

    * Your guiding principle is to Be Prepared. You should have rea

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    art of the User Document. The longer you wait between the interview and the writing, the more difficult it will be to recall the content. Before the Interview

    * Your guiding principle is to Be Prepared. You should have read what you can about the product, its environment, who will use it, and what they (usually) want to do with the product.

    Know as much as you can before the interview. The more you know about the product, the better off you will be in the interview.

    * Specify the goals of the interview. Share this information with the SME. Do this in an e-mail before the interview.

    * Ask the SME if you can (audio; video is too obtrusive) record the interview. Get a recorder (preferably a digital recorder) and make sure it is set up to function properly during the interview.

    * Gather any other materials you will need for the interview.

    * Set up your recorder, etc quickly when the meeting begins.

    * (You might want to practice taking legible notes...I sure need to)

    THE HARDEST PART

    Leave your ego at the door. (This is really hard.) Don't make signs that indicate that you understand

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