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Casual Articles - The 3 R's of Customer Service
Looking for work can be difficult, frustrating, anxiety-provoking, and demeaning.There are few situations we encounter in life where we feel so powerless. Not only do we have a sense that we have little control over the outcome, but we also feel judged. We become objectified, presented like a colt at a yearling auction or a slave on the bidding block. We walk, we talk, we run around in circles, while the "buyers" look us over, discuss our finer points and weaknesses, and make their decision to buy or reject. We are keenly aware of the competition. There
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it say
The steps you need to take and if you leave one of them out then you LOSE.O.k., you have sent out what? maybe 5 to 15 resumes to different companies and yet you still receive no response. You think to yurself, "what's the deal here, my resume and cover letter is as good as it can get, why aren't they calling me?I am going to approach this from personal experience. Years ago when I was going through the same thing, thinking exactly those words running through my head, bills piling up and day after day baffled at the lack of response.Somethi
Respect the customer! Just about as plain as the nose on your face Right? Wrong!
How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. No amount of advertising or even freebies, can make up for this faux pas. Remember it takes a customer 10 times of seeing your advertisement for it to become real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 – are you reeling yet??? That translates into a lot of dough!!! Wouldn’t it be easier to be pay attention and be nice the first time around???
Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says
Career Counselors“Understand that career counselors and recruiters offer two different services”Career counselors / coaches offer one on one session’s. They help answer the clients many questions of “How to make a successful career transition.” When you have been networking, answering ads, meeting with support groups but are not getting results than you might think about seeing a career counselor / coach. They can help you identify why or what pieces you are missing to get lasting results. Typically recruiters look for the degree
How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. No amount of advertising or even freebies, can make up for this faux pas. Remember it takes a customer 10 times of seeing your advertisement for it to become real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 – are you reeling yet??? That translates into a lot of dough!!! Wouldn’t it be easier to be pay attention and be nice the first time around???
Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it say
High Definition Update - Paul Wheeler InterviewIn July 2005, I wrote an E-Zine with the headline “High Definition – When?” At the time we saw little demand for HDCAM equipment aside from some clients in the U.S. Seven months later, the situation has changed dramatically. We added two Sony HDW-F900 HDCAM camcorders (Sony’s top of the line HDCAM camera for television and/or cinema) to our stock in January 2006 because of growing demand and see this as the beginning of a trend. And we have just taken a booking for a multi-camera shoot in March with six HDW
Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it say
Striving for simplicity in the design of our products and services is a major step we can take toward ensuring customer satisfaction, boosting our bottom line, and keeping our relationships smooth and headache-free.In Part 1 of this series, we explored a formula for customer happiness -- through the lens of what makes customers unhappy. One reason for customer frustration is that over time, many products and services tend to evolve, eventually becoming too complicated and difficult to use. In Part 2 (this article), we'll probe more deeply into how to re
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it say
Are you a Downey homeowner or a business owner who has recently learned that you have a mold problem? Whether you notice your home’s or business’s mold on your own or with the assistance of a mold inspector, you will want to get your mold problem taken care of. The only problem is that many Downey homeowners and business owners are concerned with the costs; however, the cost of Downey mold abatement should actually be the farthest thing from your mind.The farthest thing from your mind? Is that what you are wondering? If so, you are definitely not alo
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of blaming others
•The customer is always right. Don’t challenge them, remember what it took to bring them in the door- and how much it will cost you in reputation if they leave unhappy.
•Make sure your staff are creative and have the ability to make decisions on behalf of your organization so they have the power to make the customer happy. This may be as simple as being able to throw in a pen or better yet, take off the tax…
Refund-
•Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.
•IF this is your policy- make sure the customer KNOWS this before buying.
•Personally, I believe that a refund is more respectful to your client. You may not have another product that they WANT or NEED. To make them buy something they DON’T want just because you have their money- leaves a bad taste in their mouth and they will think twice before shopping at your establishment again.
•Be cheerful when you take returns…A consumer that can shop and safely know that you guarantee what you sell will be a return customer. They know that they can shop with confidence- if they make a mistake – you will help fix it by taking back the merchandise- this is very powerful and it is why people shop at large department stores - because they KNOW if it is not right it can be returned.
•Have your staff offer to help them find something that is more suitable. People don’t always know what you have to offer .Knowledgeable staff are your greatest asset and if they are able to match your products or services to the customer needs, you have created a custome
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