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Casual Articles - 10 Customer Service Quality Statements to Measure up Against
Information as a Competitive Advantage – Part 2: Creation of Customer Value
Customer information categoriesThe following information categories form a frame of good understanding of the Customer.Customer behavior:• Products and services that are purchased• Product portfolio, product versions, supplementary services, product features• Recency and frequency of purchases, monetary value of transactions•
organisation, not depending on some of the
easy-to-fake figures, might just make the difference in how well you Customer information categoriesThe following information categories form a frame of good understanding of the Customer.Customer behavior:• Products and services that are purchased• Product portfolio, product versions, supplementary services, product features• Recency and frequency of purchases, monetary value of transactions•
Reinvention - Six Random Thoughs On By An Observer Of Business
Re-invention; Six Random thoughts “If it ain’t broke don’t fix it”… term often heard at Hurtte’s Texaco 1964 I had just started working as a car wash boy (a strapping ten years old) when I first heard mechanic Von use the term. I bet you’ve heard it used too. To some extent, there’s a bit of human nature stashed d
It might sound quick and simple, to say how well your business does in
satisfying it's customers. Hearing such as:-Re-invention; Six Random thoughts “If it ain’t broke don’t fix it”… term often heard at Hurtte’s Texaco 1964 I had just started working as a car wash boy (a strapping ten years old) when I first heard mechanic Von use the term. I bet you’ve heard it used too. To some extent, there’s a bit of human nature stashed d
"Our customer complaints are now less than 4% or our transactions"
...might sound like music to your ears, but that's just the time you need to be very careful.
A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you a
Ego and Advertising Do Not Mix
So often when small-business people design their advertising or their glossy three full-color brochures they do way too much bragging. It is if they are trying to impress themselves with all of their achievements. Your potential customers are probably not concerned about how great you are, but rather what you can do for them.There are ways to tell your custome
:-So often when small-business people design their advertising or their glossy three full-color brochures they do way too much bragging. It is if they are trying to impress themselves with all of their achievements. Your potential customers are probably not concerned about how great you are, but rather what you can do for them.There are ways to tell your custome
"Our customer complaints are now less than 4% or our transactions"
...might sound like music to your ears, but that's just the time you need to be very careful.
A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you
Realistic Goals...How To Set Them and Why
So many people want to start a business today and be rich tomorrow. Sorry, people it doesn't happen that way. If it did, everyone would do it. There is no free lunch...it takes hard work, determination and realistic goal setting. Think about the businesses you have worked at, look at the businesses in your community. I mean really look. When you go to the dr
r complaints are now less
than 4% or our transactions"So many people want to start a business today and be rich tomorrow. Sorry, people it doesn't happen that way. If it did, everyone would do it. There is no free lunch...it takes hard work, determination and realistic goal setting. Think about the businesses you have worked at, look at the businesses in your community. I mean really look. When you go to the dr
...might sound like music to your ears, but that's just the time you need to be very careful.
A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you
Freelance Work Exchange - The New Part-time Job
Instead of getting a second job at your local retail store or pizza place, maybe you should try using freelance work to add to your income while acquiring customers and providing services in your spare time.Twenty years ago, the only way to make a supplemental income was to go find a low-paying second job at night or on the weekends. Then you were always the pe
ears, but that's just the time you need to be very careful.Instead of getting a second job at your local retail store or pizza place, maybe you should try using freelance work to add to your income while acquiring customers and providing services in your spare time.Twenty years ago, the only way to make a supplemental income was to go find a low-paying second job at night or on the weekends. Then you were always the pe
A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you
Yes - You CAN Compete with Offshore - Part II
IN PART 1 of this two part article, we looked at Quality of the Product and Friendliness of the Service. In Part 2 we will consider alignment to particular requirements, responsiveness to needs, ability to deliver to schedule, and cost to the purchaser. Let’s get started.ALIGNMENT TO REQUIREMENTSA big part of competitiveness is found in the alignment of
organisation, not depending on some of the
easy-to-fake figures, might just make the difference in how well you are doing
now, and into the future.IN PART 1 of this two part article, we looked at Quality of the Product and Friendliness of the Service. In Part 2 we will consider alignment to particular requirements, responsiveness to needs, ability to deliver to schedule, and cost to the purchaser. Let’s get started.ALIGNMENT TO REQUIREMENTSA big part of competitiveness is found in the alignment of
Try these quality statements and set up a mechanism whereby you review them monthly - yes, that's right, monthly. This needs to be thorough and objective. And maybe even the scores made by a cross- section of your people in all areas of your business - then you get objectivity and a true picture of how you are scoring. It is a great activity to score each of these out of 10, make a tracker mo
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