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Casual Articles - How to Deliver Exceptional Customer Service
Career motivation is a great thing to have and if you do not have it, you should work on getting it. You need motivation to get what you want in life and to have the best career that you can have. If you think that you are lacking in motivation, you need to work on it. There are a few tips that will help you get to where you need to be in your career motivation skills. There are a few simple things that you can do to make it a little easier to get where you want to be in life.Think about a few different things. Are you happy with your career? Are you looking forward to going to work everyday or do you wish that you could just stay
How do you deliver great customer service?
1.) Smile on the phone. This simple act will set the tone for the entire conversation.
2.) How may I help you? You’re asking their permission to assist them.
3.) Use a proper salutation when talking to a customer unless permission is given otherwise, i.e.: Mrs., Mr., Ms., Sir, etc.
4.) Listen to their concerns. No one likes to be ignored. Everyone wants to know that not only are th
There are basically three general views in today’s world of business. The first is that the only thing stable and asset tangible is a company that possesses a building and has in stock an inventory of whatever they are selling. The next are those who have grasped to a certain degree the benefits of virtual assets but are only comfortable with these assets as long as they are representative of a bricks and mortar company. The last of course are those who have grown up with a potion of their reality virtual, and they are as comfortable with browsing a web store as they are walking through a department store, maybe even more so.There ar
I always love it when company’s send their people to seminars to learn about customer service. All the seminars will discuss the customer’s needs and expectations and the orator will package these ideas as new and cutting edge when in fact these very ideas were in practice over 30 years ago!
Somewhere along the line, we forgot the customer in favor of the bottom line. Some of this may also be attributed to different mind sets over time and how people tend to treat one another.
Let me wax poetic here a moment. When was the last time you could go to a gas station and have an attendant in a white shirt and tie wait on you, check your oil, clean your windows, and fill your tires just as a way of saying thanks for your patronage?
More than likely the station you went to had an attendant who’s appearance was disheveled, wearing more jewelry than you own, and here you are passing money through a bullet-proof panel!
It is said that Doctor’s make the worst patients, well my friend I’m here to tell you that Customer Service people make the worst consumers! With all the customer service people I’ve known over the years from both sides of the fence there’s a real lack of wanting to “champion” the cause of the customer. Few people posses that trait and those that do don’t last long as they’re viewed as oddities and pushed out in favor of the group consensus.
On the other hand, I have also met customers who no matter what approach you used they were bound and determined to make your life miserable. These people make the “fight” personal and will never be satisfied regardless of what you do.
Delivering great customer service is easy! We just need to get back to the basics that were laid down decades before – what we’ll call the tried and true methods.
How do you deliver great customer service?
1.) Smile on the phone. This simple act will set the tone for the entire conversation.
2.) How may I help you? You’re asking their permission to assist them.
3.) Use a proper salutation when talking to a customer unless permission is given otherwise, i.e.: Mrs., Mr., Ms., Sir, etc.
4.) Listen to their concerns. No one likes to be ignored. Everyone wants to know that not only are the
No competition?! Is this na?ve? Wishful thinking? A load of bunk?Not at all.As a coach who has consistently defied conventional wisdom as to what makes a successful coaching practice (NOT built on coaching other coaches!), let me share with you what I have learned along the way and what saves me EVERY SINGLE TIME I start to get overwhelmed or lose my business focus. It is so basic but SO critical to the success of solopreneurs and small business owners and it all boils down to that old saying, “KNOW THYSELF”. Simple, yes, but surprisingly difficult for many and a lot richer journey than you might expect.What follows
Somewhere along the line, we forgot the customer in favor of the bottom line. Some of this may also be attributed to different mind sets over time and how people tend to treat one another.
Let me wax poetic here a moment. When was the last time you could go to a gas station and have an attendant in a white shirt and tie wait on you, check your oil, clean your windows, and fill your tires just as a way of saying thanks for your patronage?
More than likely the station you went to had an attendant who’s appearance was disheveled, wearing more jewelry than you own, and here you are passing money through a bullet-proof panel!
It is said that Doctor’s make the worst patients, well my friend I’m here to tell you that Customer Service people make the worst consumers! With all the customer service people I’ve known over the years from both sides of the fence there’s a real lack of wanting to “champion” the cause of the customer. Few people posses that trait and those that do don’t last long as they’re viewed as oddities and pushed out in favor of the group consensus.
On the other hand, I have also met customers who no matter what approach you used they were bound and determined to make your life miserable. These people make the “fight” personal and will never be satisfied regardless of what you do.
Delivering great customer service is easy! We just need to get back to the basics that were laid down decades before – what we’ll call the tried and true methods.
How do you deliver great customer service?
1.) Smile on the phone. This simple act will set the tone for the entire conversation.
2.) How may I help you? You’re asking their permission to assist them.
3.) Use a proper salutation when talking to a customer unless permission is given otherwise, i.e.: Mrs., Mr., Ms., Sir, etc.
4.) Listen to their concerns. No one likes to be ignored. Everyone wants to know that not only are th
Your boss is 3000 miles away at a conference with the company's bigwigs, and has asked you to create a PowerPoint presentation for the occasion. You create a 15 slide masterpiece, complete with stunning digital images, flashy animations and the perfect background music. Your presentation looks so professional that your boss is going to wonder why she didn't promote you sooner.But here's the kicker: your boss can only access email through dial-up, and she needs your presentation yesterday. How are you going to bypass your email server's sending limit and get your boss the presentation without crashing her email program at the other end?
It is said that Doctor’s make the worst patients, well my friend I’m here to tell you that Customer Service people make the worst consumers! With all the customer service people I’ve known over the years from both sides of the fence there’s a real lack of wanting to “champion” the cause of the customer. Few people posses that trait and those that do don’t last long as they’re viewed as oddities and pushed out in favor of the group consensus.
On the other hand, I have also met customers who no matter what approach you used they were bound and determined to make your life miserable. These people make the “fight” personal and will never be satisfied regardless of what you do.
Delivering great customer service is easy! We just need to get back to the basics that were laid down decades before – what we’ll call the tried and true methods.
How do you deliver great customer service?
1.) Smile on the phone. This simple act will set the tone for the entire conversation.
2.) How may I help you? You’re asking their permission to assist them.
3.) Use a proper salutation when talking to a customer unless permission is given otherwise, i.e.: Mrs., Mr., Ms., Sir, etc.
4.) Listen to their concerns. No one likes to be ignored. Everyone wants to know that not only are th
Have you unsuccessfully tried to move up in your career? Do you feel that the men in your company get promoted and you’re left behind? If this sounds like you, have you considered a nontraditional career? Contemplate a career where less than 25% of the workforce of a specific occupation is comprised of women.What Jobs are Nontraditional?Jobs that are nontraditional for women include: architect, carpenter, chemist, taxi driver, and President of the United States. There are over 100 occupations that are considered nontraditional. Just look around, you can probably determine by yourself which jobs are nontraditional.Why Wome
On the other hand, I have also met customers who no matter what approach you used they were bound and determined to make your life miserable. These people make the “fight” personal and will never be satisfied regardless of what you do.
Delivering great customer service is easy! We just need to get back to the basics that were laid down decades before – what we’ll call the tried and true methods.
How do you deliver great customer service?
1.) Smile on the phone. This simple act will set the tone for the entire conversation.
2.) How may I help you? You’re asking their permission to assist them.
3.) Use a proper salutation when talking to a customer unless permission is given otherwise, i.e.: Mrs., Mr., Ms., Sir, etc.
4.) Listen to their concerns. No one likes to be ignored. Everyone wants to know that not only are th
Are you looking for an incredible Internet presence? Many people reading this may already have a web presence. Others have no site at all. Although not absolutely necessary, in most cases having a web site is an expected aspect of doing business. With the right use of a site, you can give incredible benefit to your customers and prospects.Before you start, decide how will you be using your web site. To provide company information? To promote or sell products and services? To build your contacts? How your web site works with your marketing efforts will determine how elaborate it will be and how much money and time you invest in it.e tried and true methods.
How do you deliver great customer service?
1.) Smile on the phone. This simple act will set the tone for the entire conversation.
2.) How may I help you? You’re asking their permission to assist them.
3.) Use a proper salutation when talking to a customer unless permission is given otherwise, i.e.: Mrs., Mr., Ms., Sir, etc.
4.) Listen to their concerns. No one likes to be ignored. Everyone wants to know that not only are they being heard but that they’re being understood as well.
5.) Repeat back to the customer what it is you heard them say.
6.) Be genuine. A lack of sincerity comes across easier than you think.
7.) Care for your customer. If you think your customer needs you, you won’t be in business long. This means what it says – too many times I’ve been in meetings where this was paid lip service and its importance downplayed.
8.) Put yourself in your customers shoes – What are their concerns? Are they legitimate concerns? Do you have a plan to assist them?
9.) Customers are looking to you to help them put to rest any fears, doubts, or apprehension they may have regarding a recommended repair, service, etc., do you posses the knowledge or skill to assist them? Often time people will try to guess at an answer rather than appear less knowledgeable when in all actuality the customer would prefer honesty.
10.) Be honest and sincere in your deliberations with a customer. This one simple act will be welcomed like a breath of fresh air. You have got to know that by the time a customer has reached you they are upset and feel that they’ve been getting the runaround or have been lied to.
11.) Never promise the customer anything you can’t deliver. That goes equally for a follow up phone call. If you tell your customer you will call – do it! Even if it’s to tell them you have nothing to report. I don’t have enough fingers to count the number of times a customer was surprised to get a return phone call.
12.) Never forget what it’s like to be a customer! We are all customers in one way or another and deserve the same respect we demand from others.
By doing these things you will inspire a customer base that’s loyal and will return to you again and again. These customers will also provide the best free advertising imaginable – word of mouth!
By the same token one bad customer
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