Tags |
|
|
Links |
|
|
Casual Articles - 6 Reasons Why Complaining Customers are Golden
In the past decade the typical day for an admin is no longer typing letters and memos, making coffee and filing. Admins today may be expected to plan planning meetings and events, coordinate coordinating projects, use desktop publishing, display leadership, and liaison between staff and management and much more. Many admins ask how they can become an exceptional admin, an admin that exceeds expectations. To be exceptional one must go beyond mediocrity. Good enough is simply, not good enough. Here are some tips that may help you go beyond a mediocre admin and excel into an exceptional admin. Work with your boss not for your boss. Build a partnership. Observe your manager’s likes and dislikes. Sit down and ask your boss how they would like things done. Take notes so you know who your boss talks to an
3. A complaint is often a wake-up call for what your customers really need. It’s one thing for you to figure out what you think your customers need, but it’s even better when they tell you. Since most customer complaints are based on failed expectations, a complaint is
It was Peter Drucker, the leading business thinker of the 20th century, who said that business has two functions – marketing and innovation. This article is going to merge both these ideas. Packaging is ultimately a marketing function, it is the final marketing message your customers will see before purchasing your product. If you are selling at a retail store your packaging can be a major factor in determining the success of your product.Today, to break through the clutter of the hundreds of other competing products out there it pays to be different. Look at what your competition is doing, and make sure you have an innovative and unique look. Innovation in packaging will get your product noticed, it will help build your brand, and it will give your product some personality. Whether you like it or not your product is initially
Tt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us don’t really care to deal with whiners or complainers, but, if you’ll just take a deep breath and take some time to think about it, many times they offer you some solid insight into your business that you would not have seen. If you just react to their complaint without taking the position that their concern might be legitimate, you will lose many valuable insights and may very likely lose a customer. After all, they are on the receiving end of your business, and you can’t disregard this. Whether they are just irritated or are really upset for some reason, you need to be prepared for how to respond. Take a deep breath and keep the following in mind the next time you have a run-in with a disgruntled or upset customer.
1. They often identify potential problem areas. The cause of most customer complaints is failed expectations. It could have been something you said, or failed to say. It could have been something you did or didn’t do. Or maybe your customer is simply confused. Whatever the case, customers are usually unhappy because they expected something from you that didn’t occur, and from their perspective, needs to be remedied. If the cause of their dissatisfaction is reasonable, guess what? They just helped you see something you missed, and now you can take care of it and make your business even better. And THAT is a blessing. It’s best to make sure you make things right by giving your customer what they expected (if it is reasonable) and then do something else – give an extra gift of value to your customer and a genuine THANK YOU for bringing it to your attention. Their jaw will usually hit the floor. You would be absolutely amazed at how this will turn even the most dissatisfied complainer into an extremely loyal and perhaps even a lifetime (and happy) customer.
2. The complaining customer represents others who won’t say a word. If you have a customer who makes a complaint about something related to your business, you should assume the there are others who probably had the same issue, but never said a word to you. It’s a well-established fact that the majority of your customers generally won’t utter a peep. They typically prefer to avoid confrontation, and so they will just leave and start doing business with one of your competitors. You want to avoid this like the plague. The best way to do that is to make sure you ask your customers regularly for their candid feedback. And then be sure to make adjustments and let them know what you did.
3. A complaint is often a wake-up call for what your customers really need. It’s one thing for you to figure out what you think your customers need, but it’s even better when they tell you. Since most customer complaints are based on failed expectations, a complaint is a
A few months ago I was raving about Netflix, an online movie rental service that enables you to use your letter carrier to get and return videos instead of wasting your precious time and gasoline.And Netflix does constitute an improvement over other movie delivery channels, as I see it.Cable and satellite force you to buy packages of movies at a high cost, or you must pay a premium price for individualized pay-per-view options.Also, their selections are limited, while Netflix, and perhaps others like Blockbuster, can offer 60,000 or more titles at a time.Still, Netflix has its problems.Here are five drawbacks:(1) You’ll only get one “product turn” on average, per seven-day week. I thought I’d be able to get two turns, but it hasn’t worked out this way, largely because Netflix warehouses don’t
1. They often identify potential problem areas. The cause of most customer complaints is failed expectations. It could have been something you said, or failed to say. It could have been something you did or didn’t do. Or maybe your customer is simply confused. Whatever the case, customers are usually unhappy because they expected something from you that didn’t occur, and from their perspective, needs to be remedied. If the cause of their dissatisfaction is reasonable, guess what? They just helped you see something you missed, and now you can take care of it and make your business even better. And THAT is a blessing. It’s best to make sure you make things right by giving your customer what they expected (if it is reasonable) and then do something else – give an extra gift of value to your customer and a genuine THANK YOU for bringing it to your attention. Their jaw will usually hit the floor. You would be absolutely amazed at how this will turn even the most dissatisfied complainer into an extremely loyal and perhaps even a lifetime (and happy) customer.
2. The complaining customer represents others who won’t say a word. If you have a customer who makes a complaint about something related to your business, you should assume the there are others who probably had the same issue, but never said a word to you. It’s a well-established fact that the majority of your customers generally won’t utter a peep. They typically prefer to avoid confrontation, and so they will just leave and start doing business with one of your competitors. You want to avoid this like the plague. The best way to do that is to make sure you ask your customers regularly for their candid feedback. And then be sure to make adjustments and let them know what you did.
3. A complaint is often a wake-up call for what your customers really need. It’s one thing for you to figure out what you think your customers need, but it’s even better when they tell you. Since most customer complaints are based on failed expectations, a complaint is
It’s more than handing out promotional polo shirts. Many companies have discovered the value of employee incentive programs. Employees and staff who feel appreciated and recognized are more loyal and more hardworking. They produce higher quality efforts and can be your best ambassadors and publicity. Your employees will recognize a half-hearted incentive program, though. In order to be effective, though, an employee incentive program must meet three criteria: It must reward real accomplishments. It must be applied consistently. It must offer tangible rewards as well as recognition. Those “tangible rewards” can often take the form of “company swag” – hats, t-shirts and polo shirts embroidered or printed with your company’s logo are a great way of reinforcing the team spirit and the prid
2. The complaining customer represents others who won’t say a word. If you have a customer who makes a complaint about something related to your business, you should assume the there are others who probably had the same issue, but never said a word to you. It’s a well-established fact that the majority of your customers generally won’t utter a peep. They typically prefer to avoid confrontation, and so they will just leave and start doing business with one of your competitors. You want to avoid this like the plague. The best way to do that is to make sure you ask your customers regularly for their candid feedback. And then be sure to make adjustments and let them know what you did.
3. A complaint is often a wake-up call for what your customers really need. It’s one thing for you to figure out what you think your customers need, but it’s even better when they tell you. Since most customer complaints are based on failed expectations, a complaint is
In recent years, the public sentiment of the American people has seen an interesting shift in a potentially extremely good direction. People have begun to be extremely health-conscious recently, a trend which has brought about a few rather notable things. First of all, the general wellbeing of the American people is on a rise, a notable achievement indeed. However, perhaps even more noteworthy is the increase of products on the market that are geared toward helping people with their personal quests to achieve better health.For instance, the industry of food products that are designed to help people lose weight is booming, with new additions to the field appearing on an almost daily basis. Also of note is the trend toward optimizing existing products to make them better for you, such as the rise of ergonomic office furniture and
2. The complaining customer represents others who won’t say a word. If you have a customer who makes a complaint about something related to your business, you should assume the there are others who probably had the same issue, but never said a word to you. It’s a well-established fact that the majority of your customers generally won’t utter a peep. They typically prefer to avoid confrontation, and so they will just leave and start doing business with one of your competitors. You want to avoid this like the plague. The best way to do that is to make sure you ask your customers regularly for their candid feedback. And then be sure to make adjustments and let them know what you did.
3. A complaint is often a wake-up call for what your customers really need. It’s one thing for you to figure out what you think your customers need, but it’s even better when they tell you. Since most customer complaints are based on failed expectations, a complaint is
You are in a panic. You need a job fast and recruiters won't return your call. You don't have anything on the back burner because you thought you could just call the recruiter and get set up. After all everyone knows a recruiter or two. Well, times have changed. Recruiters hold the cards now. So how can you prevent this from happening to you? How can you achieve the star status necessary to ensure that recruiters are calling you before you need them to?First, it's important to understand the recruiter mindset. A recruiter makes money through placements. Translation - they make their living by placing you in the highest paid position possible - the higher the level of the placement, the higher the fee.Ergo, the more marketable you are, the more recruiters want to work with you.It's a numbers game. A successful recruiter spe
3. A complaint is often a wake-up call for what your customers really need. It’s one thing for you to figure out what you think your customers need, but it’s even better when they tell you. Since most customer complaints are based on failed expectations, a complaint is an excellent opportunity to assess how well you are actually meeting the needs of your customers. If more than one customer makes the same suggestion or complaint, guess what? That’s a clue you probably should take a closer look at an issue. You need to figure out if you need to tweak your sales message, your product or service, or the way you provide service and support. Whatever it is, its bound to improve your business because you will be responding to the stated needs of your customers.
4. When they are done complaining, they will talk with others. It’s SO important to remember that the way you handle a customer complaint is not the end of the matter! In fact, it’s actually much closer to the beginning. A complaint is a tremendous opportunity if you handle the situation tactfully. This is because if you listen and respond to a complaint by fixing what was wrong, and send your customer off with a gift and a thank you – they will tell at least 10 other people about their experience. That’s called word of mouth advertising – the most powerful form of advertising on the planet – and that’s where your opportunity lies. And though it may not result in more customers for you, it just might – and in any event, it sure can’t hurt. You need to keep in mind that this door swings both ways. If you fail to resolve a complaint, they will talk with even MORE people about it! This can cause great damage to your online reputation – a mortal blow to the trust you seek to cultivate with your customers and prospects, which, by the way, is the most important online commodity you have.
5. customer is far more important to your business than a prospect. With all the emphasis most online business owners put into marketing, it’s easy to overlook this simple fact. A focus on marketing can be a distraction from investing more time on and with your customers. If you treat a complaining customer with respect, tact, care, and genuine understanding – you might wind up keeping them in the end – especially if they believe that their concerns are appreciated and will be corrected immediately. Don’t forget, it’s FAR less expensive (both financially and in many other ways) to keep an existing customer than it is to find a new one. You might even want to follow up and tell your customer what actions you intend to take as a result of their complaint or suggestion. And then be sure to fo
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/15858/casualarticles-6-Reasons-Why-Complaining-Customers-are-Golden.html">6 Reasons Why Complaining Customers are Golden</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/15858/casualarticles-6-Reasons-Why-Complaining-Customers-are-Golden.html]6 Reasons Why Complaining Customers are Golden[/url]
Related Articles:
Career Change Principle #1 — The Best Time to Pursue Your Dream Job Is 20 Years Ago and Today
Interview Preparation Made Easy: Create An Interview Preparation List
Bookmark it:
|