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  • Casual Articles - Putting The Serve Back Into Customer Service

    The Airlines Are Suddenly Trying Harder, Top Customer Service Speaker Says
    My flight from Miami to Los Angeles the other day was something special.Although the 757 was filled to the gills with passengers, which is a circumstance that makes most flight attendants especially prickly, ours did their best to smile throughout the entire trip and to actually thank customers for their business.Apart from hearing the customary phrase, “Thank you for flying with us,” during the initial announcement, and when
    I had the opportunity to speak at the
    Good Manners Enhance Your Chances of Success in Your Career
    Etiquette advices have created amazing results for serious individual professionals and businesses who are serious about improving their confidence level and chances to succeed in their careers and social life.In any society or community, who you are shows in how you behave and also how you appear to others. How you look, talk, walk, sit, stand, eat and even how you feel, the sum of how you present yourself, will always speak volumes
    Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.

    Last week I had the opportunity to speak at the

    Do I Have to Provide a Salary History?
    Often you see job postings with a request such as “Send resume with salary history to…” I don’t know about you but the first thing that pops into my mind is what do they expect to pay? The next question I ponder is whether or not it’s legal to request this information. Who will see my salary history when my resume and accompanying documents are received? Will it be the hiring manager, someone in the human resources department, or will it be
    -to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap.

    Last week I had the opportunity to speak at the

    Medical Transcriptionist - A Closer Look
    Medical Transcriptionist jobs have been around since doctors first took the Hippocratic Oath. Ancient cave writings indicate that records of what medical treatments were being performed have been kept for thousands of years. Back then, it was for different reasons but today, medical transcription and in particular, the medical transcriptionist profession has been quietly taking steps forward and is "suddenly" making itself known to the worl
    ly stands out but only because it's the cream-of-the-crap.

    Last week I had the opportunity to speak at the

    The Spirit of Giving: Should Your Workplace Adopt a Family This Holiday Season?
    The festivities of the holiday season manifest even in the most focused of workplaces. Most workplaces have their own holiday traditions: formal holiday parties, lunchtime cookie swaps, Secret Santa exchanges or all of the above. But for those companies looking for a special way to celebrate the spirit of the season, why not consider adopting a family for the holidays?There are a number of compelling reasons to incorporate the Adop
    he cream-of-the-crap.

    Last week I had the opportunity to speak at the

    How To Use The Incredible Craigslist Site To Promote Your Business
    The internet has provided innumerable avenues for businesses to grow. Now thanks to concentrated sites like Craigslist, promoting a business is easier than ever and reaches more potential clients than ever before. This site, when correctly used, has the potential to help even the smallest businesses see their business grow exponentially, and it helps the larger business continue to compete with their big counterparts. But to effectively use
    I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed at was

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