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You are here: Home > Business > Customer Service > Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want? |
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Casual Articles - Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
Sales Jobs - Get a Job in Sales - I recently engaged a firm of lawyers for a customer of mine. They rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life.If you are looking for a career area with broad employment options, look to sales jobs. Companies are always looking for talented marketers and sales people to increase the bottom line. Without good sales people, companies go out of business - it's that simple.Ok, so we know the demand is there, the jobs are there, but are you the right person for this career? There is no ar 5. Be practical - send a card, ring occasionally and you factor this in to your pricing. In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other se Sometimes It Takes An Expert To Take Out The Trash In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'. This simplicity of service and communications can grow your business and ensure that you never need to look for more work! And the sad fact is that there are many practioners that just don't deliver.If a group of 100 people were asked, “If you had the time, are there papers in your files that you could comfortably toss out?” how may do you think would answer yes? In my experience - 99 people would say “Yes.” But who goes into the office and thinks, “OK, today I don’t have anything better to do. I’m going to clean out the files?” Not only that, but if you do start to clean So what makes a 'good accountant / lawyer'? People from all walks of life are looking for someone they can trust with their hard earnt money and that gives advice that can be understood. They aren't interested in Part IVA, debt defeasance, estopel and other industry terms or jargon and they are willing to pay for the service. From Professionals to Blue Collar Workers it is a common question that I am asked 'Where can I go for common sense advice, where can I go and who can I trust? Sadly, even amongst the largest service firms to the private practitioner there appears to be a dearth of pratical practitioners. More information at http://www.biz-momentum.com Where are they you ask? Where indeed! The sad fact is that many hide behind their memberships and qualifications. Before you think this is all esoteric may I remind you that I am a qualified accountant and a beleiver in the profession having worked in banking, finance and commerce for 20 years before strategic human resource advising. Here are some points to ponder and ask yourself if you are in the accounting or professional field ? 1. What do my customers really want? - In my experience, most customers want reassurance, want to be listened to and feel that you are there to help them and they will pay for this service. 2. Do you care? - you show you care by how you resond to their questions and to how you remember even the small things that are important to them. 3. Do you give them time? - we are all working at a hectic pace today, however customers want your time and will pay for it. 4. Do you follow up with them? - I recently engaged a firm of lawyers for a customer of mine. They rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life. 5. Be practical - send a card, ring occasionally and you factor this in to your pricing. In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other ser How Do I Write a Good Curriculum Vitae? ? People from all walks of life are looking for someone they can trust with their hard earnt money and that gives advice that can be understood. They aren't interested in Part IVA, debt defeasance, estopel and other industry terms or jargon and they are willing to pay for the service.A well-presented CV is vital in your search for a new job. It will not get you the job, but a good CV makes the difference between getting an interview and your application being thrown in the bin. With your CV being one of many, recruiters will only read it for a short space of time, so it is extremely important that it is structured clearly, with your best selling points presente From Professionals to Blue Collar Workers it is a common question that I am asked 'Where can I go for common sense advice, where can I go and who can I trust? Sadly, even amongst the largest service firms to the private practitioner there appears to be a dearth of pratical practitioners. More information at http://www.biz-momentum.com Where are they you ask? Where indeed! The sad fact is that many hide behind their memberships and qualifications. Before you think this is all esoteric may I remind you that I am a qualified accountant and a beleiver in the profession having worked in banking, finance and commerce for 20 years before strategic human resource advising. Here are some points to ponder and ask yourself if you are in the accounting or professional field ? 1. What do my customers really want? - In my experience, most customers want reassurance, want to be listened to and feel that you are there to help them and they will pay for this service. 2. Do you care? - you show you care by how you resond to their questions and to how you remember even the small things that are important to them. 3. Do you give them time? - we are all working at a hectic pace today, however customers want your time and will pay for it. 4. Do you follow up with them? - I recently engaged a firm of lawyers for a customer of mine. They rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life. 5. Be practical - send a card, ring occasionally and you factor this in to your pricing. In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other se Advertising h of pratical practitioners.In today’s world advertisement plays a very unique role in providing a particular product its status of familiarity. Advertising thus can be defined as a bridge between the newly launched product and the consumer. Advertisement provides the opportunity to mould the opinion of the audience in favor of the product. Even the most drab and dull subjects can be turned into an interestin More information at http://www.biz-momentum.com Where are they you ask? Where indeed! The sad fact is that many hide behind their memberships and qualifications. Before you think this is all esoteric may I remind you that I am a qualified accountant and a beleiver in the profession having worked in banking, finance and commerce for 20 years before strategic human resource advising. Here are some points to ponder and ask yourself if you are in the accounting or professional field ? 1. What do my customers really want? - In my experience, most customers want reassurance, want to be listened to and feel that you are there to help them and they will pay for this service. 2. Do you care? - you show you care by how you resond to their questions and to how you remember even the small things that are important to them. 3. Do you give them time? - we are all working at a hectic pace today, however customers want your time and will pay for it. 4. Do you follow up with them? - I recently engaged a firm of lawyers for a customer of mine. They rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life. 5. Be practical - send a card, ring occasionally and you factor this in to your pricing. In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other se Medical Billing - Getting Your Software To You e accounting or professional field ?Medical billing agencies take a lot of things for granted. They purchase a piece of DME software in order to do their daily billing and they expect everything to run perfectly. Well, in the real world, it isn't quite that simple. There is a lot of work that goes into putting out a piece of medical billing software. While we're not going to attempt to dive into this process in g 1. What do my customers really want? - In my experience, most customers want reassurance, want to be listened to and feel that you are there to help them and they will pay for this service. 2. Do you care? - you show you care by how you resond to their questions and to how you remember even the small things that are important to them. 3. Do you give them time? - we are all working at a hectic pace today, however customers want your time and will pay for it. 4. Do you follow up with them? - I recently engaged a firm of lawyers for a customer of mine. They rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life. 5. Be practical - send a card, ring occasionally and you factor this in to your pricing. In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other se Robotic Starbucks Drive-Thru - I recently engaged a firm of lawyers for a customer of mine. They rang me after seeing the lawyer and said how impressed they were. Why? - they hadn't seen the principal (this firm had 30 partners), however the principal had rung the next day to see whether they were being looked after. The firm now has a client for life.Have you been into a Starbucks Drive-Thru location lately? If you go inside you see that the employees are working very hard to move the long line of cars. Each order is unique and customized, which is part of Starbuck’s hallmark. It is hard to find employees like Starbuck’s Legendary Service Specialists to work at that fast pace with that level of precision. It seems the work ethi 5. Be practical - send a card, ring occasionally and you factor this in to your pricing. In a world of rapid change the one thing that people appreciate is the personal touch. Your business, accounting, law or other services business can be exciting, inspiring and profitable. Its' really not that hard - it just takes some effort, kindness and a customer focussed outlook. You can build your practice and enjoy the journey and the fruits of your labor. The choice is mine, the choice is yours.
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