Casual Articles - Business

Broaden Your Horizons - Temporary Travelling Job
Anybody who has recently spent time trying to find a permanent job would most likely be willing to attest as to just how hard it is, especially if it is for a specific job. If you have your heart set on a specific career then you will often find that there is no such thing as the perfect job out there for you and thus spend a lot of

How could it have been handled better?

What skills can be trained as a result of this interaction?

Reconnect

Follow up with the customer.

Ensure that the customer is satisfied with the resolution.

Solicit feedback for improving service.

Offer a sincere “thank you” to your now satisfied customer.

Superior customer service is one of the most difficult deliverables facing the busi

Business Careers
Everyone looks for a career that will be exciting and fulfilling. One that will help them move up and open doors for new opportunities. There are many fields that you can become involved in, but two that can be both exciting and rewarding would be a career in Accounting or becoming a Consultant.Have you ever considered a busi

During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I have developed and practiced a simple method for just such encounters. If you follow the steps listed below, you will greatly improve the likelihood of achieving positive resolutions to challenging situations.

Make a Connection

Shake hands and introduce yourself. An introduction will add a personal aspect to the situation that can alleviate some hostility or anger that might surround the interaction.

Acknowledge concern and show understanding.

Get engaged in solving the problem.

Respond only in a positive manner to negative feedback.

Ask for information

Clarify the issue.

Ask probing questions,gather information and clarify the issue.

Show understanding of the problem.

What can I do for you?

Discover what the customer needs to be satisfied.

Suggest

Offer a solution not an excuse.

Shift from the problem to the process for resolution.

Offer a choice between several options.

Involve the customer in determining the solution.

Explain any limitations if there are any.

Check for Agreement

Offer the preferred option and ensure customer understanding and support of the agreement.

Explain the next course of action.

Take Action and Deliver

Produce the agreed upon solution.

Look for ways to provide a meaningful extra touch and turn a poor memory into a positive one.

Evaluate

How could this situation have been avoided?

How could it have been handled better?

What skills can be trained as a result of this interaction?

Reconnect

Follow up with the customer.

Ensure that the customer is satisfied with the resolution.

Solicit feedback for improving service.

Offer a sincere “thank you” to your now satisfied customer.

Superior customer service is one of the most difficult deliverables facing the busin

First Job is the Worst Job
After spending months looking for first post-college job, many recent grads settle for a job they really don’t want. It’s common for new grads to feel trapped in their first job and many stick around longer than they should. Most twenty-somethings stay at their jobs because of credit card debts, student loan bills or just to appease

s to challenging situations.

Make a Connection

Shake hands and introduce yourself. An introduction will add a personal aspect to the situation that can alleviate some hostility or anger that might surround the interaction.

Acknowledge concern and show understanding.

Get engaged in solving the problem.

Respond only in a positive manner to negative feedback.

Ask for information

Clarify the issue.

Ask probing questions,gather information and clarify the issue.

Show understanding of the problem.

What can I do for you?

Discover what the customer needs to be satisfied.

Suggest

Offer a solution not an excuse.

Shift from the problem to the process for resolution.

Offer a choice between several options.

Involve the customer in determining the solution.

Explain any limitations if there are any.

Check for Agreement

Offer the preferred option and ensure customer understanding and support of the agreement.

Explain the next course of action.

Take Action and Deliver

Produce the agreed upon solution.

Look for ways to provide a meaningful extra touch and turn a poor memory into a positive one.

Evaluate

How could this situation have been avoided?

How could it have been handled better?

What skills can be trained as a result of this interaction?

Reconnect

Follow up with the customer.

Ensure that the customer is satisfied with the resolution.

Solicit feedback for improving service.

Offer a sincere “thank you” to your now satisfied customer.

Superior customer service is one of the most difficult deliverables facing the busi

When The Going Gets Tough -- The Tough Keep Going
If you've been in a job search for more than a few weeks you may be experiencing the feelings of defeat and despair, not to mention the urge to give up. It's been a tough year, and then some, for those who have lost jobs for whatever reason. Interviewing with no second interviews or offers coming in begins to wear thin - very fast.<

e issue.

Ask probing questions,gather information and clarify the issue.

Show understanding of the problem.

What can I do for you?

Discover what the customer needs to be satisfied.

Suggest

Offer a solution not an excuse.

Shift from the problem to the process for resolution.

Offer a choice between several options.

Involve the customer in determining the solution.

Explain any limitations if there are any.

Check for Agreement

Offer the preferred option and ensure customer understanding and support of the agreement.

Explain the next course of action.

Take Action and Deliver

Produce the agreed upon solution.

Look for ways to provide a meaningful extra touch and turn a poor memory into a positive one.

Evaluate

How could this situation have been avoided?

How could it have been handled better?

What skills can be trained as a result of this interaction?

Reconnect

Follow up with the customer.

Ensure that the customer is satisfied with the resolution.

Solicit feedback for improving service.

Offer a sincere “thank you” to your now satisfied customer.

Superior customer service is one of the most difficult deliverables facing the busi

Yes - We Have No Bananas
I stayed in an Orlando hotel suite for ten days. Breakfast was available in the concierge lounge each morning: oatmeal, bread with butter and jelly and an assortment of sliced melon.Each morning I looked for a banana to top off my oatmeal. Sliced melon, yes. But banana, no.On the third day I spoke to the staff in the l

any limitations if there are any.

Check for Agreement

Offer the preferred option and ensure customer understanding and support of the agreement.

Explain the next course of action.

Take Action and Deliver

Produce the agreed upon solution.

Look for ways to provide a meaningful extra touch and turn a poor memory into a positive one.

Evaluate

How could this situation have been avoided?

How could it have been handled better?

What skills can be trained as a result of this interaction?

Reconnect

Follow up with the customer.

Ensure that the customer is satisfied with the resolution.

Solicit feedback for improving service.

Offer a sincere “thank you” to your now satisfied customer.

Superior customer service is one of the most difficult deliverables facing the busi

Resume That Effectively Promotes You!
Imagine for a moment that you have created a wonderful product. You are excited at the possibilities of attaining name, fame and wealth marketing this product. You create a business plan and a marketing plan. You plan an excellent packaging and a presentation that would do justice to the benefits the product offers to the world a

How could it have been handled better?

What skills can be trained as a result of this interaction?

Reconnect

Follow up with the customer.

Ensure that the customer is satisfied with the resolution.

Solicit feedback for improving service.

Offer a sincere “thank you” to your now satisfied customer.

Superior customer service is one of the most difficult deliverables facing the business world today. Why? Because employees do not take service personally and your customers do! Shift your perspective about service and make it personal. Ask yourself and your staff, “How many customers can we afford to lose today?” I am confident that if you train and instill my simple steps to “mastering” challenging customer situations, you and your business will see tremendous results. Remember, service is more than just a word, it is a necessity!

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For those who are considering buying a franchise you will need to know that the initial franchise fee is not the only cost to secure that business of your own that you have always dreamed of. The Initial Franchise Fee is generally the money paid for use of the rights and trademarks.

If you work in one of the majority of offices that sees extremely slow business and low productivity during the holiday season, it can be mighty tempting to ‘make use’ of all that downtime. But if you want to end up the year in good standing and shine in the new year, here are eight dumb things to NOT do while on the job during the holidays.

Passing through training is an all important step toward securing work as a corporate flight attendant. The next step, getting hired, has its own special challenges.

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