| Casual Articles |
Hubs | Hubbers | Topics | Request |
| #1 in Business | Subscribe Email Print |
|
You are here: Home > Business > Customer Service > Dealing with People - Words to Avoid |
|
Casual Articles - Dealing with People - Words to Avoid
Legal Secretary - "I'm unable to because…."According to a recent article at a top web site for employment searches in reference to legal secretary work, job growth for legal secretaries will grow at an average rate and many positions will be available as many experienced workers either retire or transfer to other occupations. Thi "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do" "But" is a word that contradicts what was said before it, Tips For Launching Your Bricks And Mortar Business Onto The Web You probably realise how the wrong tone of voice and
negative body language can cause problems when dealing with
other people, particularly customers and staff. However,
using the wrong words can also cause problems.It doesn’t matter if you are a small firm offering computer parts to local businesses or sell clothes to a wide range of international consumers, launching your bricks and mortar venture across the Internet will most definitely work in your favor. Before you can increase the awareness an There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations and they should be avoided. These include: * Have to - as in - "You'll have to speak to the sales department yourself" *I can't or you can't - as in - "I can't do anything about that" or "You can't do that" *I'll try - as in - "I'll try and speak to finance department today" *But - as in - "I agree with what you're saying but…….." *Sorry - as in - "I'm sorry 'bout that" "What DO I say I hear you cry?" Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…." Can't, can be replaced with - "I'm unable to because…." "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do" "But" is a word that contradicts what was said before it, Nigerian Corporation Transcorp Explains Relationship With British Telecom "trigger" words that cause people to
become more difficult especially in emotionally charged
situations and they should be avoided. These include:Transnational Corporation, on Tuesday, said that British Telecom had not pulled out of the technical services agreement between the two companies for the management of NITEL and its mobile subsidiary, Mtel.Transcorp acquired a 51 per cent stake in NITEL last year under the privati * Have to - as in - "You'll have to speak to the sales department yourself" *I can't or you can't - as in - "I can't do anything about that" or "You can't do that" *I'll try - as in - "I'll try and speak to finance department today" *But - as in - "I agree with what you're saying but…….." *Sorry - as in - "I'm sorry 'bout that" "What DO I say I hear you cry?" Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…." Can't, can be replaced with - "I'm unable to because…." "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do" "But" is a word that contradicts what was said before it, Marketing Tips - Advertising 't or you can't - as in - "I can't do anything about
that" or "You can't do that"Typical methods of advertising-newspapers, radio and television are effective if used properly, but there are other, less expensive ways to get your company's name out. Local or cable television is an inexpensive alternative to the traditional forms of advertising. Even if you ha *I'll try - as in - "I'll try and speak to finance department today" *But - as in - "I agree with what you're saying but…….." *Sorry - as in - "I'm sorry 'bout that" "What DO I say I hear you cry?" Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…." Can't, can be replaced with - "I'm unable to because…." "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do" "But" is a word that contradicts what was said before it, The Need for Employment Background Checks "I'm sorry 'bout that"Depending on your state and what type of business you are in, employee background checks may or may not be mandated by law. In businesses that deal with children or seniors, Federal law requires background checks on all employees and/or volunteers. The reasons should be obvious: the Fede "What DO I say I hear you cry?" Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…." Can't, can be replaced with - "I'm unable to because…." "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do" "But" is a word that contradicts what was said before it, Business Credit For Oregon Companies - "I'm unable to because…."If you are going to start a new business in the state of Oregon, you should look for sources of business tax credits for Oregon companies. These credits are available not only when starting a new business, but also when expanding an existing business. Here is some information to help you "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do" "But" is a word that contradicts what was said before it, replace it with - "And" or "However" (which is a soft 'but') Instead of saying "but" you could leave it out altogether. For example; instead of - "I agree with what you're saying but I can't help you" use - "I agree with what you're saying. The reason I'm unable to help you is……" At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you. "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the number of times you've complained or commented about something and you hear - "Sorry 'bout that." If you're going to use the "sorry" word then you need to use it as part of a whole sentence - "I'm sorry you've been receiving so many complaints Mary." Sometimes it's appropriate to use the word 'apologise' instead of 'sorry.' "I apologise
HTTP = HTML link (for blogs, profiles,phorums):
Related Articles:How to Learn the Essential Steps for Online Marketing Benefits You Should Expect From A Cashback Portal
|