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Casual Articles - Writing The Book On Great Customer Service
I've had lots of good results from my advertising lately - well, I say advertising but what I really mean is, I've had lots of good results from my ARTICLES.Writing so called 'press releases' is much more exciting than designing an advert.The results are better too, by far.All I do is make it sound newsworthy and it seems to get used by the magazine(s) that I've sent the article to.The thing is, most people think that their article would never be used - why would a publication be interested in me?. Well, they ARE interested in you, or rather, your story. You'd be surprised at how magazines and, especially, local newspapers are
By avoiding these 8 simple mistakes, you can improve your chances of having a successful interview and landing the job of your dreams.1. DON'T SHOW UP LATE. There is no easier way to lose points with a prospective employer than to show up late. First impressions do last. And unfortunately, showing up late screams things like “I am unreliable” or “your time is not important to me”. Is this what you want a prospective employer to think before you even have a chance to utter a word? Make it a point to try to be early to every interview. That way, bad weather, traffic and that last minute phone call stand less chance of ruining your
A: A wise man once said, "The inevitable is never a sure thing."
Don't be so quick to close the book on your business, Peter. You probably can't compete with the superstore on volume of inventory or on price, but there are other things you can do to help keep the customers coming in your door. One of the best ways to ensure customer loyalty is to offer sup
There are many ways to be number one in the market place and kill the competition, but the best way is to give great customer service and allow your customers to decide who becomes number one. Is Your Customer Service Clobbering the Competition; it should be. And if it is not then you need to find out why. You need to find out how you can improve customer service and you need to insure that you never stop trying to improve.Easier said than done? Yes, but is you truly want to win market share and beat the competition you must bring in great customer service. How can you insure that your customer service tops that of the competition? Well, in today’s
A: A wise man once said, "The inevitable is never a sure thing."
Don't be so quick to close the book on your business, Peter. You probably can't compete with the superstore on volume of inventory or on price, but there are other things you can do to help keep the customers coming in your door. One of the best ways to ensure customer loyalty is to offer su
What is your 'Life Career'?We frequently talk about maintaining a balance between work and personal life as if there is a distinction maintaining responsibility and attaining personal satisfaction. When searching for a new job or seeking recognition in the current job, employment is frequently treated as a financial responsibility. Personal goals are typically reserved for weekends, vacations or a few hours in the evening.The perceived value of separation between work and personal life is the objective to maintain a balance, as if these aspects of our being can be compartmentalized with private and segregated emotional barriers.
A: A wise man once said, "The inevitable is never a sure thing."
Don't be so quick to close the book on your business, Peter. You probably can't compete with the superstore on volume of inventory or on price, but there are other things you can do to help keep the customers coming in your door. One of the best ways to ensure customer loyalty is to offer su
A Knowledge@Wharton article based on joint research with the Harvard Business School says now may be the time to re-evaluate the corporate efficacy of process management and tailor them to the right applications. Studies show that misapplied process management can hinder companies and dull innovation. "In the appropriate setting, process management activities can help companies improve efficiency, but the risk is that you misapply these programs, in particular in areas where people are supposed to be innovative," notes Mary Benner–management professor at Wharton.Process management methodologies focused on continuous improvement such as TQM (the work
The interesting role of a Human Resources (HR) Manager ranges from interviewing prospective candidates, to providing the best possible environment for task efficiency at a minimal cost to the company.Those who are interested in becoming a Human Resources Manager, or beginning their career in this field, must possess Master’s degree in the area. They must acquire the skills of short listing candidates for various job positions and interviewing candidates to find out how far they are suitable to perform the tasks in the company and many others. Once a new employee enters the company, they should be made to integrate their work so as to become a part o
It's funny that you're a bookseller. Let me tell you about my last visit to one of the big chain bookstores just a few weeks ago.
I took my teenage daughter in to find the classic book, The Once and Future King, for a school project that has to be done over the summer. It was a Sunday afternoon and the store was crawling with customers. We spent fifteen minutes scouring this great warehouse of a bookstore, but couldn't find the book anywhere. We also
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