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Casual Articles - Have You Hugged a Customer Today?
Where’s the Line Between Security and Privacy Issues? Using spy cameras for secret surveillance is not a surprise anymore. There are many examples, like banks, super markets or parking lots. However, one example of secret surveillance is widely debatable. And that is – employee surveillance. Sure, the company has to protect its equipment or intellectual property. However, employee, as every civilian of a mod
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about
Customer Loyalty, we all want it. Don’t we?Some people say it’s dead - they say that customers are fickle, that they don’t want loyalty, that they just want the lowest price and the fastest way to get it. Some say that customers have changed and that the pursuit of loyalty is foolish, since it’s the customers that are not interested in it. I don’t agree. Loyalty is not DEAD, it’s just sleeping.I agree that customers ha
Boy, was I mistaken....
As it turns out, I seldom use my scanner for slides. And no matter how many different 'Kathy' techniques I tried to get it to work, nothing. I even resorted to reading the online manual (what was I thinking?). Still didn't work.
After several (okay, many!) bull-headed attempts to figure it out myself, I called the Epson tech help line.
The good news, they actually answered the phone near midnight. The bad news? My scanner was out of warranty, so I'd have to pay $9.95 for their tech service.
I was pretty desperate, so $9.95 seemed a bargain. And indeed, I got the help I needed. I was, once again, a happy pup.
Didn't think about it again until the telemarketer called today....
1 - Good For Me
Before the call, I had virtually no attention on Epson, my scanner, or the slides that are now beautifully printed.
And I must say, when I answered the phone and heard, "Is this Kathleen?" (my first clue that it's not a friend calling!), I was a little annoyed.
For whatever reason, I didn't hang up. And I answered all the rep's questions about my experience with the Epson tech guys.
I was reminded that I didn't call just once, but twice - when I had some follow-up questions a few days later.
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you, too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about i
Small business payroll software handles payroll and tax filing in small business establishments. A small business company is defined as a company with 500 or less employees. Small business payroll software simplifies tedious tasks of documenting, figuring and executing a payroll; on a weekly, biweekly or monthly manner. The cost of payroll software depends on the payment duration, number of employees working, the state where the com
I was pretty desperate, so $9.95 seemed a bargain. And indeed, I got the help I needed. I was, once again, a happy pup.
Didn't think about it again until the telemarketer called today....
1 - Good For Me
Before the call, I had virtually no attention on Epson, my scanner, or the slides that are now beautifully printed.
And I must say, when I answered the phone and heard, "Is this Kathleen?" (my first clue that it's not a friend calling!), I was a little annoyed.
For whatever reason, I didn't hang up. And I answered all the rep's questions about my experience with the Epson tech guys.
I was reminded that I didn't call just once, but twice - when I had some follow-up questions a few days later.
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you, too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about
If you could have the secret recipe and all the manufacturing facilities of Coca Cola but not the Coca Cola brand—or have its famous brand but no facilities—which would you choose? It’s not a trick question. But it demonstrates the power of the brand. Walk into any bank and say “hi I’m Coca Cola, how about a loan”!Let me ask another way. If you could have all the products or services your company produces, but not its name an
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you, too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about
Everyone gets nervous and scared when it is time to go for a job interview. If you are one of these millions of people there is no reason to feel bad or ashamed. If you know someone who tells you that they are not fazed a bit, just remember that they are full of crap. Everyone is affected by interviews; some more than others. I am willing to bet a significant amount of money that even Gary Kubiak of the Broncos is going to be shakin
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally, in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about
In general gifts are given in business to promote goodwill and foster good relationships. They are also given to show appreciation. How do you know what is a proper gift?First off, if you are dealing in international trade you should make yourself knowledgeable about the customs of those you would like to gift. For example if you are dealing with oil barons or emirates from the Middle East you wouldn’t want to give them a gif
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful, and find ways to let people know about it!
Thanking our customers isn't just good for the soul. It's good business.
I'll be hugging lots more often - and more deliberately - in the future. I hope you'll join me.
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