Casual Articles - Business

Soft Skills - The New E2B (Employee to Business) Tool
Soft skills are rapidly evolving as a key tool to enhance an individual's acceptability in an organisation.Research indicates that apart from academic background, qualification ratings, technical strength and suitable body language, soft skills are fast becoming s

ides griping to 11 friends and family members, they’ll just change products or places of business.

The Forgotten Advertising Medium
Too often those of us that own an online business forget that there's another advertising medium that business owners have been using for years, with excellent results.That medium is Newspaper Advertising. Any online business owner that is not using the opt

Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here’s why...

Marketing research shows that only 1 out 50 unhappy customers take the time to complain... to you. They are likely to let 11 of their friends in on the fact that they are unhappy, but don’t feel comfortable letting you know. What happens to the 49 unhappy customers who don’t complain? Besides griping to 11 friends and family members, they’ll just change products or places of business.

Com

Medical Transcriptionist Training Expectations
The medical transcription field continues to grow in conjunction with the demands on the health care industry. For those who are suited to this job, there are some good opportunities. But isn't it just a case of listening to the voice of a health care professional

your business. Here’s why...

Career Transitions: Creating Complementary Careers in a Day
Down-sized? Outsourced? Burned-out? Wizened up? That's what I said. Wizened up! Now is not the time to be depressed. Now, is the perfect time to assess your life and what you want to do with the rest of it. One easy way is to explore career options that ar

me to complain... to you. They are likely to let 11 of their friends in on the fact that they are unhappy, but don’t feel comfortable letting you know. What happens to the 49 unhappy customers who don’t complain? Besides griping to 11 friends and family members, they’ll just change products or places of business.

Freelancing for Dummies
Freelancing is one of the most lucrative ways to earn a living nowadays. You can do it as a side business or you can do it as your regular one. It really depends on how much you can do and how much you can earn from the assignments that you get.One thing go

ut don’t feel comfortable letting you know. What happens to the 49 unhappy customers who don’t complain? Besides griping to 11 friends and family members, they’ll just change products or places of business.

The Cost of Doing Business
The cost of doing business continuously increases as gasoline prices soar. Many service companies (e.g. plumbing, air conditioning and chimney contractors) have realized this as gasoline expenses have reached the ceiling. In an effort to offset this cost many comp

ides griping to 11 friends and family members, they’ll just change products or places of business.

Complaining Customers Are A Bonus

Let’s forget about the fact that complaining customers aren’t always polite or fun to deal with. What’s really happening when they let you know that you didn’t meet their expectations?

1. They are giving you the opportunity to fix the problem and keep them as customers.

2. Let you in on problems that may have turned 49 other customers away.

Encourage Complaints

Yeah,

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I've been telling people this for several years. Why is it that we often focus on the task – solving a problem – much more that on the process?

Before starting a house cleaning business, think about your physical capabilities. your schedule, and whether you want to work alone or not. Using simple methods of promotion should get you your first customers. With a few more steps, which are described in the article, you can start your own house cleaning business.

Summary. Trust in business has plummeted and this creates new challenges for customer relationships. Suspicion and distrust are now pervasive so every business gets tarred by the same brush. They can’t just sit back. While most business leaders tacitly believe trust underlies customer relationships they don’t have a deliberate strategy to build this kind of trust. By design or by default, the majority of businesses build only “satisficing” trust, sufficient trust to buy a product or service. “Satisficing” trust works in a transactional, commodity based business, but does little or nothing for customer relationships and loyalty—in fact, it can be counterproductive.

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