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Casual Articles - Bad Customer Service Turned Around
How honest should you be when you’re interviewing? Unequivocally one hundred percent honest. But don’t confuse honesty with showing all your cards or not utilizing the power of presentation. Nor does honesty mean volunteering your dark secrets – perceived or otherwise - from the moment you walk through the door.For far too many candidates, honestly is one extreme or the other. Either the candidate throws everything out there too early and unnecessarily or hides it because he’s defensive about whatever it is he doesn’t want to be honest about. Either way, it only causes trouble. Finding your perfect job does not mean giving all your power to
How much would you pay to find your next manager or future franchisee? Companies routinely spend thousands of dollars to find applicants outside their company. Why not spend a bit of time and money to provide current employees the necessary skills? For many employees, it begins with learning the English language.Over the past twenty years, the number of Hispanics in the restaurant workforce has tripled. Perhaps many of them simply need to become comfortable with the English language to move ahead in your company.There are many great, inexpensive tools customized for the restaurant industry to help you develop this wave of talent:<
Yesterday I had a customer service issue that warranted my immediate attention. I had ordered a product that I desperately needed that was now about 6 weeks overdue the original back ordered date. I had made numerous calls to both the local and the national vendor over the past few weeks and had received different answers every single time. I had gotten the run around from corporate, from the local vendor, tried to make complaints on line and their server was down, and had left phone messages that had gone unreturned. I had been strung along, lied to and ignored. I was livid by the time I got them on the phone to let me know that it would now be another 10-14 days.
I told the woman that I trained in customer service and sales and that I also wrote and spoke nationally about companies. I told her that I was able to get this organization that I’m ordering through to cancel them as a vendor, but that I heard the
By interviewing potential employees, you have an opportunity to determine whether or not the job candidates who have applied are a good fit for your company. Because the interview process is so important, you will want to make sure that you handle it properly. Here are 5 tips on conducting a job interview.Prepare for the Interviewing SessionWhen interviewing potential employees, you will want to make sure that you choose a private setting free of distractions. You will also want to prepare a list of questions to ask during the interview.Ask Open Ended Interview QuestionsOpen ended questions are questions t
I told the woman that I trained in customer service and sales and that I also wrote and spoke nationally about companies. I told her that I was able to get this organization that I’m ordering through to cancel them as a vendor, but that I heard th
You probably think you deserve a raise. But does your boss think so?Here's how to go about convincing your boss that you're really worth more than you're being paid.First, you must realize that doing a great job is NOT a good enough reason to justify a raise. Your employer EXPECTS you to do a great job. Your performance must be "over and above" what other employees in similar positions are doing. And you can't rely on your boss to recognize your true worth without help from you. If you don't ask for one, you may never get a raise.So here's what you do. First, make a list of your specific accomplishments that EXCEED the job you were h
I told the woman that I trained in customer service and sales and that I also wrote and spoke nationally about companies. I told her that I was able to get this organization that I’m ordering through to cancel them as a vendor, but that I heard th
There is a very high demand for Registered Nurses in today’s world, and it can be an excellent choice for a career if you possess the necessary skills. Knowledge, the ability to carry serious responsibility and precision are some of the qualities needed for work at home jobs for registered nurses.The explosion in Registered Nurse jobs has occurred due to the technological advances in medicine as well as insurance companies wishing to avoid hospitalization of their patients.Opportunities for registered nurse’s jobs are very high and in fact growing faster than many other professions. Registered nurse jobs, especially in home health care, are
I told the woman that I trained in customer service and sales and that I also wrote and spoke nationally about companies. I told her that I was able to get this organization that I’m ordering through to cancel them as a vendor, but that I heard th
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they've ever had before. It takes a dedicated team to keep loyal customers coming back and new clients coming in.Customer Service is about that ultimate contact between people. It's about a potential or existing customer/client walking away with the intent of buying your product either for the first time or again. Employees make countless decisions every day that directly or indirectly affect customers and strengthen or weaken your company's r
WHAT?? A $5 gift certificate? You think THAT is going to pacify me after waiting an extra 7-9 weeks for this item that I needed 8 weeks ago? I told her to please tell her manager that what would make me happy would be to order me two new free items. I told her that I’m not the type of customer that will go away; that I’m the one who will make sure there is change in the company. I told the lady I knew it wasn’t HER fau
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