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Casual Articles - Is Your Professional Office Anything But?
On a daily basis, we are all customers but what is customer service? The Encarta Online Dictionary describes customer service as: "business department dealing with customers: a department of a business that deals with complaints from or disputes with customers, or that handles routine inquiries from callers." Two online quotations from Encarta’s Encyclopedia Reference File deserve repeating. They are: “The customer is always right,” and “Service is what the typical American businessman would do his best to render even if there weren’t a cop or preacher in sight.”As consumers we've all experienced good and bad service. We’ve all encountered the repair shop maintenance person who didn't listen, repaired the wrong part and charged double. Many of us have encountered a sales person who was indifferent and gave poor quality service. In contras
After the flu recently took up re
It's hard to explain to people what I do. This happens to many people. While it doesn't happen everyday, knowledge changes our outlook and direction. What we do could change tomorrow. We know what we do, but how do we tell other people so they appreciate who and what we are?I've got a friend who's an attorney. He's also a Certified Public Accountant. Being an attorney and being a CPA are just two of the titles he has collected for what he really does. He's a real estate consultant, who works with people who create real estate developments.Jean Butler, the freckled beauty from Riverdance, grew up taking dance lessons. She says she was too tall and her feet where too big for ballet, but still she took classes. People would ask her what she did, but she couldn't really answer. The answer was Irish Dancing, but at the time, no one e
In an effort to limit the liability factor faced by every Medical Doctor or Dentist, referrals have become a way of life for them and endless nightmare for most patients. The situation for patients is exasperated by the need to fill out a deep pile of forms for every visit to every office. Some doctors and dentists try to ease the hassle by sending along patient information. Others try and have their receptionists procure as much information over the phone as practical. These are good first steps, but there are more practical ways to accomplish the same thing.
While not everyone has computer access or wants it, most people do. This opens up a simple way to save valuable office and personnel time. I have noticed a growing number of professional medical, dental and veterinary websites that offer online registration for real world services. Imagine the office and personnel time these professionals save, not to mention the pressure taken off their prospective patients. Just the freedom of being able to walk into a medical, dental or veterinary office without facing the prospect of filling out any number of mind-numbing forms is like chicken soup for the brain.
After the flu recently took up re
It is very important to identify and analyze why certain businesses fail, so that we can learn from their mistakes and take guidance from the successful ones.Many businesses fail because of some common causes which many entrepreneurs ignore at the onset of the business. These causes should be studied in depth because no university course gives you enough matter to study, on topics such as this. The most common causes of business failure are:1. Laying more emphasis on product, rather than market and marketing The requirement to identify a market for your idea or the product is more important than the product itself. You may have a great idea or a product, but if there are no buyers for the same then it cannot be a success. Smart businesses first identify the market requirement and then develop products accordingly.Tip: For y
In an effort to limit the liability factor faced by every Medical Doctor or Dentist, referrals have become a way of life for them and endless nightmare for most patients. The situation for patients is exasperated by the need to fill out a deep pile of forms for every visit to every office. Some doctors and dentists try to ease the hassle by sending along patient information. Others try and have their receptionists procure as much information over the phone as practical. These are good first steps, but there are more practical ways to accomplish the same thing.
While not everyone has computer access or wants it, most people do. This opens up a simple way to save valuable office and personnel time. I have noticed a growing number of professional medical, dental and veterinary websites that offer online registration for real world services. Imagine the office and personnel time these professionals save, not to mention the pressure taken off their prospective patients. Just the freedom of being able to walk into a medical, dental or veterinary office without facing the prospect of filling out any number of mind-numbing forms is like chicken soup for the brain.
After the flu recently took up re
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If you offer lousy uptime there is not really a reason to be loyal when being a customer. You just don't deliver, period.Here are a few more suggestions to gain customer loyalty.1) Be smart. Be smarter than your customers are. Make sure you and your staff always (no exceptions) have more answers than your customers have questions. Most people are very loyal to expertise and proven skills.2) Pay Attention. Pay attention to what your customers really want from you and what they really are hoping to find. If you see a pattern - follow it and adjust accordingly.3) Attitude and outfit
While not everyone has computer access or wants it, most people do. This opens up a simple way to save valuable office and personnel time. I have noticed a growing number of professional medical, dental and veterinary websites that offer online registration for real world services. Imagine the office and personnel time these professionals save, not to mention the pressure taken off their prospective patients. Just the freedom of being able to walk into a medical, dental or veterinary office without facing the prospect of filling out any number of mind-numbing forms is like chicken soup for the brain.
After the flu recently took up re
There are quite a few types of background checks that can be done on a job applicant. These include credit checks, criminal record checks, driving records, and past employer checks. Even though it may be difficult to find candidates to fill all positions within an organization, cautious business practices require a person to conduct certain essential checks on potential employees. This is undertaken for the sake of restraining probable liabilities that can occur from neglectful hiring practices.Credit checks are often carried out for positions that contain financial responsibilities. The Fair Credit Reporting Act (FCRA) directs using credit checks for employment selection purposes. This is particularly true if the position involves handling large sums of money or exercising financial prudence. If the position does not involve this type of res
While not everyone has computer access or wants it, most people do. This opens up a simple way to save valuable office and personnel time. I have noticed a growing number of professional medical, dental and veterinary websites that offer online registration for real world services. Imagine the office and personnel time these professionals save, not to mention the pressure taken off their prospective patients. Just the freedom of being able to walk into a medical, dental or veterinary office without facing the prospect of filling out any number of mind-numbing forms is like chicken soup for the brain.
After the flu recently took up re
In our fast-paced society we all want quick results, delivery now, quick customer service, overnight shipping, etc. Why is that? The reason is simple -- "Time Is Money!"Picture this, a website with class "A" graphics, a beautiful flash menu, video with sound and all the bells & whistles. Now imagine this beautiful website without any physical words at all. How many sales do you think it would make?Rudyard Kipling once said, "Words are, of course, the most powerful drug used by mankind." Words make us laugh, cry and fall in love. Words have started wars and ended them. Same thing holds true when writing ad copy for your web site. The words you use have the power to positively explode your sales, or completely terminate them.Great copywriters of the advertising age have given us tested formulas for the mechanics of writing effec
After the flu recently took up residence in our home, there was a need for several of us to visit the doctor. Since all of us were feeling poorly, an urgent medical care facility seemed to be the easiest way to obtain the services we needed. Despite being a good alternative to Hospital Emergency Rooms and Trauma Centers, urgent care centers can still frustrate those trying to use them. My last visit to one involved lots of forms and lots of waiting. Hoping for something better, I went online and started looking for more choices in my area.
After locating a new facility that had just opened near my home, I visited their website. I was immediately impressed by easily accessible contact information and online registration. In less then five minutes I was able to call them, talk to a live person and print up their patient registration form. Once there, I noticed that the place operated like a well-oiled machine. Everyone knew their job and did it well. No excessive waiting to be examined and very fast check out. There is nothing more frustrating then waiting an hour or more to check out and get the prescriptions you need to have filled after waiting hours to be examined.
The facility I visited for medical care was a good model for how things should work in any professional medical, dental or veterinary office. Sadly, it’s the exception rather then the rule. While many professional offices do not intentionally
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