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Casual Articles - Put Your Angry Customer at Ease
Key Note's fourth Market Assessment report on Men & Women's Buying Habits shows fundamental shifts in the traditional balance of economic power between men and women. The impacts of both prolonged prosperity and the rise in the number of women entering the workplace have brought male dominance of big ticket consumer spending to a new tipping point. Similarly, the growth in Intern
It is not difficult
The mere existence of resources in a country is no guarantee they will contribute to output. Multinational enterprises (MNEs) may enable idle resources to be used. Oil production for instance, requires not only the presence of underground deposits but also the knowledge of how to find them and the capital equipment to bring the oil to the surface. Production is useless without ma
However, this responsibility, like so many others we must face on a daily basis, just comes with the territory.
Customers become angry for all sorts of reasons. Some are legitimate reasons. Some are not. In any event it is our job to defuse the situation. Here are a few tips on how you can calm your customer down and put them at ease.
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult
You might think that something as major as a building fire could put a serious dent in the productivity of any office, to put it mildly. Destruction of property equipment, furniture and files are almost certain. How much in terms of assets would be lost and for how long? What about the company’s mission critical data? Could it ever be replaced? Computers (especially the magneti
However, this responsibility, like so many others we must face on a daily basis, just comes with the territory.
Customers become angry for all sorts of reasons. Some are legitimate reasons. Some are not. In any event it is our job to defuse the situation. Here are a few tips on how you can calm your customer down and put them at ease.
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult
Successful men/women seem to have basic personality and character traits that lead them to great wealth and accomplishments. Some of the men/women use one combination of skills to achieve their goals while others use a different combination. Despite these differences all of the men/women have basic skills that comprise the canvass on which the picture is painted. To know what the
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult
Buying or selling a business can be a very laborious undertaking, regardless of the size and profitability of the business. Fortunately, there are business brokers and business transfer agents who can help you find either a buyer or a seller. These business brokers are also very helpful in arranging the sale of a business to ensure that everything goes as smoothly as possible.tomer down and put them at ease.
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult
Enter into a state of relaxed concentration. This is the state from which great basketball players or Olympic skaters operate. You'll need to quiet the negative self chatter in your head through meditation or visualization prior to sitting down in the meeting. You'll focus on the present moment and will be less apt to experience lapses in concentration, nervousness, self-doubt an
It is not difficult to tell when someone is angry. Their face scrunches. Their lips tighten, and their brow wrinkles. They walk quickly with a purpose in their step, and you know they mean business.
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I would then calmly introduce myself and ask how I could be of help to them.
This technique will catch your customer off guard, and your acts of professionalism and sincerity will ease the tension and put the rationale back into your customers thought process.
This te
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