Tags |
|
|
Links |
|
|
Casual Articles - Customer Service Week - Wear Red Pants!
Owning a busy medical practice demands organization, tight schedules, and don't forget - plenty of time to care for every patient. In all the hustle and bustle, the very backbone of your financial well-being, medical billing, can get put on the back burner if you're not careful. But, don't let it get out of hand. Use the tips below to develop a steady stream of capital for your practice and keep your medical billing in check.Organize your Medical OfficeThe first step to saving time and overhead costs is to get organized in the office. The office is
1. What can you do to make the experience for your customers as complete as possible from start to finish?
Think through in detail exactly what a customer experiences. From the first moment that they hear about your business through making a call, coming
Well that certainly is a direct -- if not offensive -- title, isn't it? Stay with me a little while longer, and you will understand its significance.Many of us realize that, to get a buyer's attention, we have to tell them about benefits. As Jack Trout and Al Reis wrote in their best-seller, Positioning, everyone listens to the same radio station, WII-FM (What's In It For Me?). No one really cares about us as businesspeople; they care about how our businesses can help them achieve their objectives.So what? There's that abrasive term again. But that
Why should you bother?
A couple of little business statistics have stayed firmly in my business thoughts ever since I came across them almost 10 years ago.
1. A 5% improvement in customer retention could add between 25% and 125% to your bottom line.
2. Companies with good service records grow twice as fast as those with poor service records.
WOW!
What an opportunity!
No expensive marketing. No gimmicks. Just give good service and watch your profits grow.
How?
Firstly, involve your people.
Make sure that everyone knows what’s going on. And why this is important.
Ask for their ideas and suggestions. This is so much more powerful than you telling them how to do it.
Involve everyone from the tea lady down. Remember that the most important people from a customer’s point of view are in the front line. They are the ones on the security gate, at the counter, delivering the products. This needs the support of senior management. But it needs the involvement of everyone! And it has to be delivered by the front line.
Brainstorm. Here are some key threads that might get you started:-
1. What can you do to make the experience for your customers as complete as possible from start to finish?
Think through in detail exactly what a customer experiences. From the first moment that they hear about your business through making a call, coming t
Well, is it! Do you back up your files on a regular basis? Do you have a back up plan in place? What’s important to your business and what isn’t? What happens if you get hurt, who will run your business? Do you have customers come to your business? What if they get hurt, are you covered? What about all the equipment you have, is it covered? These are all questions a home based business owner, (in fact, any business owner) should have answers to and plans in place for. You must have a system in place to back up your files. Since most of us use co
WOW!
What an opportunity!
No expensive marketing. No gimmicks. Just give good service and watch your profits grow.
How?
Firstly, involve your people.
Make sure that everyone knows what’s going on. And why this is important.
Ask for their ideas and suggestions. This is so much more powerful than you telling them how to do it.
Involve everyone from the tea lady down. Remember that the most important people from a customer’s point of view are in the front line. They are the ones on the security gate, at the counter, delivering the products. This needs the support of senior management. But it needs the involvement of everyone! And it has to be delivered by the front line.
Brainstorm. Here are some key threads that might get you started:-
1. What can you do to make the experience for your customers as complete as possible from start to finish?
Think through in detail exactly what a customer experiences. From the first moment that they hear about your business through making a call, coming
One of the most effective ways to improve mental and physical health is rest. People also produce their best results when they are relaxed and comfortable at their workplace. The first concept of rest in the corporate context is stability. Therein, lies an apparent paradox. To cope with the rapid changes, the company needs to change. Yet, in the quest for growth-inducing changes, the company needs to have rest and stability. It is the same with the human body. A company needs some amount of organizational slack or thinking time. Many companies focus
Ask for their ideas and suggestions. This is so much more powerful than you telling them how to do it.
Involve everyone from the tea lady down. Remember that the most important people from a customer’s point of view are in the front line. They are the ones on the security gate, at the counter, delivering the products. This needs the support of senior management. But it needs the involvement of everyone! And it has to be delivered by the front line.
Brainstorm. Here are some key threads that might get you started:-
1. What can you do to make the experience for your customers as complete as possible from start to finish?
Think through in detail exactly what a customer experiences. From the first moment that they hear about your business through making a call, coming
Would you ask an unsuccessful person how to become more successful? Or ask a friend with a run-down car what the best vehicle is on the market? I would think not.So, it is suffice to say that you shouldn't ask a fellow retailer who is struggling with their business technology where to get software technology from. In more cases than one, you'll find they got software that didn't suit their needs, and have a retail service provider who isn't helping them succeed.Having the right technology is one thing. Having a good retail technology partner who kn
Brainstorm. Here are some key threads that might get you started:-
1. What can you do to make the experience for your customers as complete as possible from start to finish?
Think through in detail exactly what a customer experiences. From the first moment that they hear about your business through making a call, coming
I do not claim that I have already succeeded or have already become perfect! I like that quote from Philippians. It is a very accurate reflection of the principles of quality improvement—always try to provide a better product or a better service. Learn from the data of the past but keep your eye on the better future.There are so many areas that can be improved in healthcare because it is so complex. Let me illustrate three representative situations, though. Perhaps they will trigger an idea in your mind where you might want to begin a new project or
1. What can you do to make the experience for your customers as complete as possible from start to finish?
Think through in detail exactly what a customer experiences. From the first moment that they hear about your business through making a call, coming to see you, parking their car, getting in the door, making that first purchase, getting advice etc. etc. Think it through in minute detail. Think about how they might feel how you can enhance the experience at every stage.
2. Create hidden depths.
Create things that customers might not see every time that they visit. But little things that they might pick up on as they come back to you more often.
For instance, nice flowers in reception could create a great first impression. But how about if one of your customers wants to use the washrooms? Some nice perfumes would make it pretty special.
And what about when customers leave your business? Or when they get back home? What can you do that will really cement their experience?
3. How could you respond to complaints that you receive?
Complaints are a fabulous opportunity and should be treated like nuggets of gold!
It’s always nice to get good feedback. But complaints are an opportunity to do it even better. And remember, 70% of customers who have had a complaint resolved to their satisfaction are more loyal than they were before the complaint arose.
Ver
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/15664/casualarticles-Customer-Service-Week--Wear-Red-Pants.html">Customer Service Week - Wear Red Pants!</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/15664/casualarticles-Customer-Service-Week--Wear-Red-Pants.html]Customer Service Week - Wear Red Pants![/url]
Related Articles:
Are Your Phone Lines Protected and Secure?
Tips for Terrific Telephone Interviews
How to Success On The Job from Job Hunting to Keep Your Job and Get Most of Out of It
Bookmark it:
|