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Casual Articles - Five Secrets to Showing Your Customers You Really Care
If you decide to get a degree in nursing, there are many things you need to know and consider first. Choosing your nursing school may not be as easy as you expect. There is research that needs to go into it to be sure you get the best school available to you. You are going to want to look into different college programs, where they are located, how much they cost, what degrees they offer as
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is
I was recently approached by a transportation company owner, I will call her Beth. Beth and her business partner both have adult sons that they would like to take over their business someday.The partners named both sons Fleet Managers about a year ago. Beth’s son has proven to be very good at the job. He manages the people and equipment well and is very reliable. Beth’s partner's son
What upsets you the most when receiving poor customer service?
Eighty percent of the poll participants said the “I don’t care attitude” of the person serving them upsets them the most.
Businesses lose billions of dollars of revenue each year because customers feel the organizations don’t care about their business enough to make an effort to keep them. It takes five times more effort to win over a new customer than to keep an existing customer.
Then why does this happen? No training or poor training has a lot to do with it.
Here are five secrets to showing your customers you really do care about their situations when interacting with them:
1. Listen!
Take the time to listen to the “pain” the customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for the content and not the method of communication the customer is using. Use active listen skills such as
* Nodding your head
* Leaning forward to show interest
* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”
* Stop doing something else and devoted all your attention to listening.
* Look at the customer
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is
Go Into The Summer Proud Of What You've AccomplishedStudy hard! The first piece of advice you should hear about having an enjoyable summer is that you should work hard in school BEFORE your summer vacation. Go into the summer break as a triumphant young scholar who has had victory over every exam and paper they threw at you over the course of the school year. Of course, you can still h
Then why does this happen? No training or poor training has a lot to do with it.
Here are five secrets to showing your customers you really do care about their situations when interacting with them:
1. Listen!
Take the time to listen to the “pain” the customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for the content and not the method of communication the customer is using. Use active listen skills such as
* Nodding your head
* Leaning forward to show interest
* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”
* Stop doing something else and devoted all your attention to listening.
* Look at the customer
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is
Are you looking for information on psychiatric nursing? Well, you have come to the right place. Anyone, who is interested in psychiatric nursing, is very much welcome to be part of this challenging yet rewarding profession. With the shortage of nurses in any specialization of nursing, any person who wants to become a nurse is greatly encouraged, especially in psychiatry nursing.We live
* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”
* Stop doing something else and devoted all your attention to listening.
* Look at the customer
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is
Federal Employee Health Benefits form an integral part of the employee welfare programs, taken care of by employers. The Federal Employee Health Benefit Plan comes under the system of ?managed competition.? It offers certain benefits to the employees, once they have successfully completed the probation period and have been confirmed as full-time employees. Once a person becomes a full-time, p
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is
Entrepreneurship has been defined by many psychologists and researchers in different terms having more or less the same meaning. Richard Cantillon, an Irishman, first defined the term entrepreneur and its unique risk bearing character, for the first time in the 18th century. But it is Alan Jacobowitz, a professor of psychology, who developed a series of indicators to identify entrepreneurs.nd the Pain)
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is just a broken promise. Share with the customer your clear plan of action such as the following:
“I am personally going to take care of this for you. What we are going to do is…”
“I need to get additional information before I take care of this for you. I am going to talk with my manager. Would you mind waiting?”
These are just some of the tools you can use to keep your customers happy and increase revenues. Apply them today to show that you care about your customers.
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