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Casual Articles - 3 Common Customer Objections: What They Mean and How You Should Respond
If you find that you need accommodations for a longer period of time than is generally practical at a hotel, you should definitely look into short term housing. Short term housing is a convenient and economical way to stay in a comfortable suite, condo or apartment for longer periods of time. Short term housing is ideal for the business traveler, for those relocating, families that in the midst of a renovation, or for those that require accommodations during temporary job assignments. Short term housing includes fully furnished accommodations with large fully equipped kitchens, a washer and dryer, 2 TVs, a DVD Player,
Customers have other factors in their lives that may prevent them from making a decision about your product. This type of objection has NOTHING to do with you. Trying to close the sale may make your customer feel uncomfortably pressured into making a decision and less likely to trust your business.
If you don’t know the circumstances behind the objection, try to further the process without forcing your customer to make a decision. Aim to solidify the relationship and rapport you have built with that customer. This will encourage them to return to you once they have made a decision.
All objections are different because they all stem from unique motives. Keeping your responses short and sweet will allow them to ask more specific questions and explain their concerns. Getting to the root of the objections will help you personalize your approach for each customer and eliminate their concerns about purchasing your product, leading you closer to that sa
The road to success is paved with all sorts of surprises; pot holes, rough patches, dips, road blocks, twists and turns.There are times when an alternate route will get you to your final destination rough patch free. Other times, there is no route to take but the one facing you.Follow these four steps no matter the road conditions to get you moving towards your final destination, with ease:Take it one step at a timeIt's been determined that walking one mile takes about 2,000 steps. No matter how you slice it, it will take you 2,000 steps - there's no way around it. Each step you take is
Objections are usually a GOOD thing.
Your customer’s objections are signs that they want to learn more about you and your product and are interested in buying! If they weren’t interested, they probably wouldn’t want to continue talking with you and would be happy walking away with just a brochure.
Your response to an objection could determine whether or not you make the sale. Make sure that your tone and demeanor reflect the positive attributes of a customer’s objection.
As a salesperson, your initial response to an objection may sound programmed or defensive. You may go into a spiel about your product or list statistics to prove that your company and product is better than the competition.
Stop! This isn’t about you and this isn’t about the competition: it’s about your customer. To make the sale, you must learn to focus on the customer and learn how to address their specific needs and questions.
Your customer IS interested in buying from you; they just want to know more. The question is “what do they want to know more about?” Once you get to the root of their objection, you will address the concerns and questions that are keeping them from acting on their interest to buy from you.
Getting to the root of the objection
Objection: Price
“Is that the best price you can offer?”
Your customer might as well say, “Your price is too high,” right? Not necessarily.
A question regarding pricing is often about more than just the price of the product. The customer may just be testing the waters to see if this is the type of situation where they are expected to haggle, or maybe they are really interested in your product and want to make sure that they are getting the best deal (not necessarily the lowest price).
Immediately offering to lower the price may actually make them reconsider buying from you. They may wonder what your product is really worth and question why you are charging more than the true value of your product. As strange as it seems, sticking to the original price will probably give you a better chance at getting the sale. Show them that the price of your product matches its true value.
But don’t just leave it at that! If the customer wants to ensure that buying your product is the best deal, do everything you can to assure them that it is.
Objection: Product Features
“Does that treadmill have small rollers?”
Be careful how you answer questions about product features. Your customer may have heard of a different feature on a competitor’s model that seemed more appropriate for their use, or they could just be curious about the feature of your product.
DON’T assume that you know the motive behind your customer’s question. You may end up talking them out of the sale by continuously blabbing about something they aren’t interested in and showing them what a bad listener you are.
So, before you go into a long speech about roller size and why it is or isn’t important in the operation and enjoyment of the treadmill… blah, blah, blah… try keeping your answer short and sweet. A simple, “yes” is more effective because it allows the customer to further explain their question.
Your response will show them that you are upfront and willing to answer all of their questions. They will feel comfortable talking with you and, later, buying from you.
Objection: Unrelated Factor
“I really need to check with my spouse before making a decision.”
I know that I would NEVER make a thousand dollar purchase before getting the go-ahead from my wife. And I would certainly question anyone who tried to make me. Wouldn’t YOU?
Customers have other factors in their lives that may prevent them from making a decision about your product. This type of objection has NOTHING to do with you. Trying to close the sale may make your customer feel uncomfortably pressured into making a decision and less likely to trust your business.
If you don’t know the circumstances behind the objection, try to further the process without forcing your customer to make a decision. Aim to solidify the relationship and rapport you have built with that customer. This will encourage them to return to you once they have made a decision.
All objections are different because they all stem from unique motives. Keeping your responses short and sweet will allow them to ask more specific questions and explain their concerns. Getting to the root of the objections will help you personalize your approach for each customer and eliminate their concerns about purchasing your product, leading you closer to that sal
One of my favorite Gary Larson cartoons is the one with the cardboard cutouts of a hillbilly family on the lawn of their mountain shack. The caption reads: The Fake McCoys.The term "Real McCoy" most likely comes from a railway invention by Elijah McCoy that automatically dripped oil to critical parts of the train instead of having to stop and let the oilman do it manually.Even though Elijah applied for and was granted a US Patent, there were many imitators. But none of them were as good as the "Real McCoy".How about you and your company? Are you the Real McCoy?Or are you trying
Stop! This isn’t about you and this isn’t about the competition: it’s about your customer. To make the sale, you must learn to focus on the customer and learn how to address their specific needs and questions.
Your customer IS interested in buying from you; they just want to know more. The question is “what do they want to know more about?” Once you get to the root of their objection, you will address the concerns and questions that are keeping them from acting on their interest to buy from you.
Getting to the root of the objection
Objection: Price
“Is that the best price you can offer?”
Your customer might as well say, “Your price is too high,” right? Not necessarily.
A question regarding pricing is often about more than just the price of the product. The customer may just be testing the waters to see if this is the type of situation where they are expected to haggle, or maybe they are really interested in your product and want to make sure that they are getting the best deal (not necessarily the lowest price).
Immediately offering to lower the price may actually make them reconsider buying from you. They may wonder what your product is really worth and question why you are charging more than the true value of your product. As strange as it seems, sticking to the original price will probably give you a better chance at getting the sale. Show them that the price of your product matches its true value.
But don’t just leave it at that! If the customer wants to ensure that buying your product is the best deal, do everything you can to assure them that it is.
Objection: Product Features
“Does that treadmill have small rollers?”
Be careful how you answer questions about product features. Your customer may have heard of a different feature on a competitor’s model that seemed more appropriate for their use, or they could just be curious about the feature of your product.
DON’T assume that you know the motive behind your customer’s question. You may end up talking them out of the sale by continuously blabbing about something they aren’t interested in and showing them what a bad listener you are.
So, before you go into a long speech about roller size and why it is or isn’t important in the operation and enjoyment of the treadmill… blah, blah, blah… try keeping your answer short and sweet. A simple, “yes” is more effective because it allows the customer to further explain their question.
Your response will show them that you are upfront and willing to answer all of their questions. They will feel comfortable talking with you and, later, buying from you.
Objection: Unrelated Factor
“I really need to check with my spouse before making a decision.”
I know that I would NEVER make a thousand dollar purchase before getting the go-ahead from my wife. And I would certainly question anyone who tried to make me. Wouldn’t YOU?
Customers have other factors in their lives that may prevent them from making a decision about your product. This type of objection has NOTHING to do with you. Trying to close the sale may make your customer feel uncomfortably pressured into making a decision and less likely to trust your business.
If you don’t know the circumstances behind the objection, try to further the process without forcing your customer to make a decision. Aim to solidify the relationship and rapport you have built with that customer. This will encourage them to return to you once they have made a decision.
All objections are different because they all stem from unique motives. Keeping your responses short and sweet will allow them to ask more specific questions and explain their concerns. Getting to the root of the objections will help you personalize your approach for each customer and eliminate their concerns about purchasing your product, leading you closer to that sa
Exactly how do you create an advertisement that stops a potential customer right in their tracks? One that gets them locked in a hypnotic trance from the moment they lay eyes on your ad until they grab the phone and feverishly dial in your number?Would you like a specific answer? I'll lay out the exact process for you right here on this page.OK, ...Lets suppose for a minute that you are a behind the steering wheel of your car driving toward your home right now. Its been a very long day at work and you have had one or two (or three) of your normal challenges with the people who can make your day a hassle.ted in your product and want to make sure that they are getting the best deal (not necessarily the lowest price).
Immediately offering to lower the price may actually make them reconsider buying from you. They may wonder what your product is really worth and question why you are charging more than the true value of your product. As strange as it seems, sticking to the original price will probably give you a better chance at getting the sale. Show them that the price of your product matches its true value.
But don’t just leave it at that! If the customer wants to ensure that buying your product is the best deal, do everything you can to assure them that it is.
Objection: Product Features
“Does that treadmill have small rollers?”
Be careful how you answer questions about product features. Your customer may have heard of a different feature on a competitor’s model that seemed more appropriate for their use, or they could just be curious about the feature of your product.
DON’T assume that you know the motive behind your customer’s question. You may end up talking them out of the sale by continuously blabbing about something they aren’t interested in and showing them what a bad listener you are.
So, before you go into a long speech about roller size and why it is or isn’t important in the operation and enjoyment of the treadmill… blah, blah, blah… try keeping your answer short and sweet. A simple, “yes” is more effective because it allows the customer to further explain their question.
Your response will show them that you are upfront and willing to answer all of their questions. They will feel comfortable talking with you and, later, buying from you.
Objection: Unrelated Factor
“I really need to check with my spouse before making a decision.”
I know that I would NEVER make a thousand dollar purchase before getting the go-ahead from my wife. And I would certainly question anyone who tried to make me. Wouldn’t YOU?
Customers have other factors in their lives that may prevent them from making a decision about your product. This type of objection has NOTHING to do with you. Trying to close the sale may make your customer feel uncomfortably pressured into making a decision and less likely to trust your business.
If you don’t know the circumstances behind the objection, try to further the process without forcing your customer to make a decision. Aim to solidify the relationship and rapport you have built with that customer. This will encourage them to return to you once they have made a decision.
All objections are different because they all stem from unique motives. Keeping your responses short and sweet will allow them to ask more specific questions and explain their concerns. Getting to the root of the objections will help you personalize your approach for each customer and eliminate their concerns about purchasing your product, leading you closer to that sa
Electronic fund transfers are a modern method to transfer money between concerned parties. This secure system works via electronic signal and is considered to be a prompt system that eliminates the physical exchange of money between concerned parties. Similar to using them for payments, taxes can also be paid with EFT. It is mandatory to pay certain taxes with EFT. These transactions comply with predetermined rules and security procedures. These transactions can only take place when customers make a special application to enable such payments. People who need to pay taxes with EFT have to do so for an entire calendar year
DON’T assume that you know the motive behind your customer’s question. You may end up talking them out of the sale by continuously blabbing about something they aren’t interested in and showing them what a bad listener you are.
So, before you go into a long speech about roller size and why it is or isn’t important in the operation and enjoyment of the treadmill… blah, blah, blah… try keeping your answer short and sweet. A simple, “yes” is more effective because it allows the customer to further explain their question.
Your response will show them that you are upfront and willing to answer all of their questions. They will feel comfortable talking with you and, later, buying from you.
Objection: Unrelated Factor
“I really need to check with my spouse before making a decision.”
I know that I would NEVER make a thousand dollar purchase before getting the go-ahead from my wife. And I would certainly question anyone who tried to make me. Wouldn’t YOU?
Customers have other factors in their lives that may prevent them from making a decision about your product. This type of objection has NOTHING to do with you. Trying to close the sale may make your customer feel uncomfortably pressured into making a decision and less likely to trust your business.
If you don’t know the circumstances behind the objection, try to further the process without forcing your customer to make a decision. Aim to solidify the relationship and rapport you have built with that customer. This will encourage them to return to you once they have made a decision.
All objections are different because they all stem from unique motives. Keeping your responses short and sweet will allow them to ask more specific questions and explain their concerns. Getting to the root of the objections will help you personalize your approach for each customer and eliminate their concerns about purchasing your product, leading you closer to that sa
Let’s face it, job interviews are about as much fun as a hot wax with no anaesthetic. After all, attempting to showcase your talents to a bunch of strangers, usually against the clock and on someone else’s turf is not a natural act. Nevertheless, if you really want the job then you have to crack the interview conundrum. Giving ‘good interview’ is all about the three Ps - preparation, presentation and positive thinking. All interviews are basically made of the same hellish stuff, so let's start at the beginning with the introductions.The interview introduction can be a slippery customer and one that can easily g
Customers have other factors in their lives that may prevent them from making a decision about your product. This type of objection has NOTHING to do with you. Trying to close the sale may make your customer feel uncomfortably pressured into making a decision and less likely to trust your business.
If you don’t know the circumstances behind the objection, try to further the process without forcing your customer to make a decision. Aim to solidify the relationship and rapport you have built with that customer. This will encourage them to return to you once they have made a decision.
All objections are different because they all stem from unique motives. Keeping your responses short and sweet will allow them to ask more specific questions and explain their concerns. Getting to the root of the objections will help you personalize your approach for each customer and eliminate their concerns about purchasing your product, leading you closer to that sale!
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