Casual Articles - Business

Barter - The Service Business Solution to the Post-Holiday Slump
Is your business in a post-holiday slump? It happens every year; service companies face a dip in business as consumers tighten the purse strings to compensate for holiday spending. Coupons may help bring in some business, but they can only do so much to improve the bottom line. So how do you keep your busin

ce you should review

Product quality
Delivery
Courtesy
Professionalism
Product knowledge
Complaint resolution
Ease of doing business
Invoicing/Accounts accuracy
Responsiveness to enquiries
Stock availability
After sales service
Service versus expected service

Indicators (lagged)

Lost customers
Banner Stand Industry
The worldwide banner stand industry is booming. Both indoors and out door banners are in great demand especially in the advertising world. A well-executed banner arranged in an attractive and interesting way, whether in a trade show exhibit, museum display, stage setting or retail store, is a sure way to dr
Pro-active Strategies
Actively look at implementing some of these proactive strategies
1. Supplying better quality goods or over-servicing
2. Ensuring speedy delivery. If a customer orders today by direct mail, they are always impressed if the goods are there the next day. This sets the tone for the entire organization
3. Offering after sales discounts
4. Realigning product development to customer needs. This could take the form of a pro-active questionnaire that asks the customer what they liked and did not like. And then setting a product development plan from this feedback
5. Access to additional services or goods as a reward for being a good customer
6. Follow up with a simple customer service call - "we care about our customer"
7. Supply a bonus gift with the sale
People Strategies
A set of guidelines should be developed for anyone that comes in contact with a customer. These guidelines should be backed by detailed training. The types of people that typically come in contact with a customer include
1. Receptionist
2. Sales people
3. Technical people
4. Delivery and warehouse people
5. Secretary
6. Telemarketers
7. Accounts
Review what type of customers that you have, the types of issues that these people deal with and look to develop a series of quality guidelines
Systems - Implement and monitor the following systems
1. Customer service systems
2. Customer feedback systems
3. Regular training of staff
4. Automated survey
5. Mystery shopper
6. Employee incentive to reward high customer service
7. Automated CRM and access by all staff
Areas of Performance you should review
1. Product quality
2. Delivery
3. Courtesy
4. Professionalism
5. Product knowledge
6. Complaint resolution
7. Ease of doing business
8. Invoicing/Accounts accuracy
9. Responsiveness to enquiries
10. Stock availability
11. After sales service
12. Service versus expected service
Indicators (lagged)
1. Lost customers
  Top 10 Questions About Customer Service and Business
  Question 1: Is it true that the client is always right?Answer: Yes. The customer is always right. The customer’s perception is reality.Question 2: If the client is always right, does it mean the service provider is always wrong, even if they have been trained and well prepared for the job?’ld take the form of a pro-active questionnaire that asks the customer what they liked and did not like. And then setting a product development plan from this feedback
2. Access to additional services or goods as a reward for being a good customer
3. Follow up with a simple customer service call - "we care about our customer"
4. Supply a bonus gift with the sale
People Strategies
A set of guidelines should be developed for anyone that comes in contact with a customer. These guidelines should be backed by detailed training. The types of people that typically come in contact with a customer include
1. Receptionist
2. Sales people
3. Technical people
4. Delivery and warehouse people
5. Secretary
6. Telemarketers
7. Accounts
Review what type of customers that you have, the types of issues that these people deal with and look to develop a series of quality guidelines
Systems - Implement and monitor the following systems
1. Customer service systems
2. Customer feedback systems
3. Regular training of staff
4. Automated survey
5. Mystery shopper
6. Employee incentive to reward high customer service
7. Automated CRM and access by all staff
Areas of Performance you should review
1. Product quality
2. Delivery
3. Courtesy
4. Professionalism
5. Product knowledge
6. Complaint resolution
7. Ease of doing business
8. Invoicing/Accounts accuracy
9. Responsiveness to enquiries
10. Stock availability
11. After sales service
12. Service versus expected service
Indicators (lagged)
1. Lost customers
  Getting a Job Offer From A Company in Canada
  If you receive a job offer from a Canadian company, your visa application process will be much easier!I strongly recommend obtaining a job offer from a Canadian company before submitting your visa application. If you can get this document, it will not only help you settle easier in Canada , but it wi
  ld be developed for anyone that comes in contact with a customer. These guidelines should be backed by detailed training. The types of people that typically come in contact with a customer include
  1. Receptionist
  2. Sales people
  3. Technical people
  4. Delivery and warehouse people
  5. Secretary
  6. Telemarketers
  7. Accounts
  Review what type of customers that you have, the types of issues that these people deal with and look to develop a series of quality guidelines
  Systems - Implement and monitor the following systems
  1. Customer service systems
  2. Customer feedback systems
  3. Regular training of staff
  4. Automated survey
  5. Mystery shopper
  6. Employee incentive to reward high customer service
  7. Automated CRM and access by all staff
  Areas of Performance you should review
  1. Product quality
  2. Delivery
  3. Courtesy
  4. Professionalism
  5. Product knowledge
  6. Complaint resolution
  7. Ease of doing business
  8. Invoicing/Accounts accuracy
  9. Responsiveness to enquiries
  10. Stock availability
  11. After sales service
  12. Service versus expected service
  Indicators (lagged)
  1. Lost customers
    My Most Embarrassing Auction - What A Difference A Dot Makes!
    As a newbee to eBay I sold a LOT of things. I looked around our farm and I found a TON of stuff that I was interested in getting rid of. Old metals, seeds, wood, cattle, dogs, wife...(well, truth is she got rid of me first, but that's another story..)But you know, after awhile I got tired of the hass
    ues that these people deal with and look to develop a series of quality guidelines
    Systems - Implement and monitor the following systems
    1. Customer service systems
    2. Customer feedback systems
    3. Regular training of staff
    4. Automated survey
    5. Mystery shopper
    6. Employee incentive to reward high customer service
    7. Automated CRM and access by all staff
    Areas of Performance you should review
    1. Product quality
    2. Delivery
    3. Courtesy
    4. Professionalism
    5. Product knowledge
    6. Complaint resolution
    7. Ease of doing business
    8. Invoicing/Accounts accuracy
    9. Responsiveness to enquiries
    10. Stock availability
    11. After sales service
    12. Service versus expected service
    Indicators (lagged)
    1. Lost customers
      Career Planning
      Whether you are about to graduate from college, or want to change jobs at a later point in life, career planning is a very important aspect of the process. Before you actually start applying for positions, it is essential to be certain of the areas you would like to work in. The worst thing that could hap
      ce you should review
      1. Product quality
      2. Delivery
      3. Courtesy
      4. Professionalism
      5. Product knowledge
      6. Complaint resolution
      7. Ease of doing business
      8. Invoicing/Accounts accuracy
      9. Responsiveness to enquiries
      10. Stock availability
      11. After sales service
      12. Service versus expected service
      Indicators (lagged)
      1. Lost customers (churn rate)
      2. Average value sale
      3. Referrals
      4. Average life time value
      5. Product returns
      6. Complaints
      7. Customer re-order frequency

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