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Casual Articles - Customer Retention Secret: Make An Offer They Can Refuse!
If you've been laid off or have somehow lost your job, you might find your self in the uncomfortable position of having your job be to find yourself another job. Unless you have gobs of money saved up, you'll have
"I check-out about 300 people a day,” she replied. “And about three of them want help."
Imagine that!
You can formulate an offer that builds service-wealth, and only have to deliver on your offer one t
The techniques of printing have evolved constantly ever since Gutenberg invented the first printing press in the 15th century. Over the years, several new methods of printing have evolved. Digital printing as a pri
This is the challenge many organizations face, especially as competition increases. Smart companies have come up with a novel answer, a low-cost way of exceeding expectations that really makes customers happy.
I do some of my shopping at Pavilions, an upscale grocery chain owned by Safeway. On numerous occasions, when paying my bill, the checker has asked:
"Would you like some help out to your car?"
I’m a fairly big guy, so this line is almost humorous when I’ve only purchased a half-gallon of milk or a six-pack of Coke.
Still, I appreciate the gesture.
And this is precisely the point that Pavilions wants to make. It’s sending a clear signal that it’s WILLING to go out of its way for me. This builds relationship credits in my mental "service bank."
Noting this pattern, I asked a checker how often people actually accept the offer of additional help.
"I check-out about 300 people a day,” she replied. “And about three of them want help."
Imagine that!
You can formulate an offer that builds service-wealth, and only have to deliver on your offer one t
Human resource management is a major function in an organization. The staff involved in the activities in human resource management has an important role to play. Their responsibilities include recruiting and tra
I do some of my shopping at Pavilions, an upscale grocery chain owned by Safeway. On numerous occasions, when paying my bill, the checker has asked:
"Would you like some help out to your car?"
I’m a fairly big guy, so this line is almost humorous when I’ve only purchased a half-gallon of milk or a six-pack of Coke.
Still, I appreciate the gesture.
And this is precisely the point that Pavilions wants to make. It’s sending a clear signal that it’s WILLING to go out of its way for me. This builds relationship credits in my mental "service bank."
Noting this pattern, I asked a checker how often people actually accept the offer of additional help.
"I check-out about 300 people a day,” she replied. “And about three of them want help."
Imagine that!
You can formulate an offer that builds service-wealth, and only have to deliver on your offer one t
You have the opportunity to join a non-profit organization as their bookkeeper and while you may have a great deal of experience working within the business for profit world there are some differences between the t
I’m a fairly big guy, so this line is almost humorous when I’ve only purchased a half-gallon of milk or a six-pack of Coke.
Still, I appreciate the gesture.
And this is precisely the point that Pavilions wants to make. It’s sending a clear signal that it’s WILLING to go out of its way for me. This builds relationship credits in my mental "service bank."
Noting this pattern, I asked a checker how often people actually accept the offer of additional help.
"I check-out about 300 people a day,” she replied. “And about three of them want help."
Imagine that!
You can formulate an offer that builds service-wealth, and only have to deliver on your offer one t
Postcard printing may not seem much to some people. Postcards are not as expensive or rare to find unlike some objects. It is not something that most people would want to collect or buy on a whim, unless one is on
Noting this pattern, I asked a checker how often people actually accept the offer of additional help.
"I check-out about 300 people a day,” she replied. “And about three of them want help."
Imagine that!
You can formulate an offer that builds service-wealth, and only have to deliver on your offer one t
Everybody remembers their first job. Maybe you flipped hamburgers as a student at the local burger joint. Maybe you delivered pizzas to the good citizens of your town. Maybe you bagged and carried out groceries
"I check-out about 300 people a day,” she replied. “And about three of them want help."
Imagine that!
You can formulate an offer that builds service-wealth, and only have to deliver on your offer one time out of 100. Consider how much profit your company could amass if it kept 99% of everything that came in!
The message is clear. We can’t always exceed customer expectations, but we can do the next best thing.
We can show that we’re ready, willing, and able to do so. Happily, this can convey the same impression at a fraction of the cost.
Dr. Gary S. Goodman
President, Customersatisfaction.com
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