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Casual Articles - Companies Beware: One Strike & You're Out!
Ohio has had some bumpy economic rides in the past as the auto industry has taken hits from Japanese Imports, high steel prices, wars, recessions, NAFTA and now robotics. These issues have ca
Most customer satisfaction models don’t factor-in the “One strike and you’re out!” mentality of customers. Instead, they foolishly assume that all results are incremental, bad as well as good.
Leadership is the lost art of mobilizing people to get results. At no time is that more important than during times of change. As a change leader turn around and see if anyone is following yo
Then, U.S. Airways informed me that my frequent flyer miles had expired, and I couldn’t use them, or give them away.
My associate never quite recovered from the blow, nor did I, nor has U.S. Airways, which has free-fallen into bankruptcy.
Since hearing that piece of bad news, I vowed to never again step onto a U.S. Airways flight, and I fly a lot, earning top-tier status in three other carriers’ loyalty programs.
When a company acts this stupidly, forcing a customer to forfeit an entitlement, it elicits a potent and permanent response:
“I give up,” the customer says, throwing up his hands. “This is absurd.”
And then, he curses the offender, while praying for its comeuppance.
This is the price that companies pay for mindlessly enforcing Draconian policies, and it happens all the time. Customers don’t walk away; they run.
Most customer satisfaction models don’t factor-in the “One strike and you’re out!” mentality of customers. Instead, they foolishly assume that all results are incremental, bad as well as good.<
Employee evaluations serve an important purpose. They let both the employee and the company know how things are going. Ideally, they offer feedback, guidance and recognition; too often, thoug
My associate never quite recovered from the blow, nor did I, nor has U.S. Airways, which has free-fallen into bankruptcy.
Since hearing that piece of bad news, I vowed to never again step onto a U.S. Airways flight, and I fly a lot, earning top-tier status in three other carriers’ loyalty programs.
When a company acts this stupidly, forcing a customer to forfeit an entitlement, it elicits a potent and permanent response:
“I give up,” the customer says, throwing up his hands. “This is absurd.”
And then, he curses the offender, while praying for its comeuppance.
This is the price that companies pay for mindlessly enforcing Draconian policies, and it happens all the time. Customers don’t walk away; they run.
Most customer satisfaction models don’t factor-in the “One strike and you’re out!” mentality of customers. Instead, they foolishly assume that all results are incremental, bad as well as good.
Are you ready to make that internal move? Retail provides many opportunities to move up, move quickly and move often. You may be interviewing for positions such as Key Holder, Assistant Manag
When a company acts this stupidly, forcing a customer to forfeit an entitlement, it elicits a potent and permanent response:
“I give up,” the customer says, throwing up his hands. “This is absurd.”
And then, he curses the offender, while praying for its comeuppance.
This is the price that companies pay for mindlessly enforcing Draconian policies, and it happens all the time. Customers don’t walk away; they run.
Most customer satisfaction models don’t factor-in the “One strike and you’re out!” mentality of customers. Instead, they foolishly assume that all results are incremental, bad as well as good.
There are probably thousands of articles on the Internet that tackles the same topic as your website or blog. In order to get the attention of Internet users, which are not only fickle minded
And then, he curses the offender, while praying for its comeuppance.
This is the price that companies pay for mindlessly enforcing Draconian policies, and it happens all the time. Customers don’t walk away; they run.
Most customer satisfaction models don’t factor-in the “One strike and you’re out!” mentality of customers. Instead, they foolishly assume that all results are incremental, bad as well as good.
The most important purpose of a sign is delivering a message. It takes a whole lot more than throwing a bunch of letters on a panel and hoping folks will see it. A completed sign is really a
Most customer satisfaction models don’t factor-in the “One strike and you’re out!” mentality of customers. Instead, they foolishly assume that all results are incremental, bad as well as good.
But deep pools of distrust and dissatisfaction can swell and overflow like flash floods.
Review your customer service policies now, rooting out all absurd and overly punitive strictures and requirements. It may not be too late to save a lot of business, including mine!
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