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Casual Articles - Stairway To Customer Satisfaction
Many businesses are still focusing on yesterday’s problems at the expense of forgoing future opportunities. The best chess players always have a strategy in place. But in businesses, future planning seems to play second fiddle to analyzing of past performance. Architects would not build a h
Make the phrase sound as if you’re wa
Why outsource your payroll?There was a time that a business payroll was handing out cash at the end of the day. That time is long gone. Payroll, payroll record keeping, payroll tax reporting has become both complex and full of traps for the unwary or uneducated. The process can be very tim
You probably don’t know for sure, and even more interesting is the fact that your tones are probably randomly selected, based on your mood, your customer’s tonal choices, the subject being discussed, and the like.
But why leave such an important determinant of customer satisfaction to chance? If you could learn a simple tonal formula for making customers sing, wouldn’t you use it, call after call?
But let me backtrack to what I just said. Tone is important.
Prove this to yourself.
The next time someone you know is fishing for a compliment about her clothing, say, “Sure, you look great,” but let your tone move downward with each word.
Make the phrase sound as if you’re wa
Imagine my doctor sending out an e mail to all his patients, offering them a discount on hip replacements for November. Or the Network Marketing lady who walked into my seminar in a hotel in Abbotsford and announced that, after looking at the palm of my hand, I was deadly ill and needed her suppl
But why leave such an important determinant of customer satisfaction to chance? If you could learn a simple tonal formula for making customers sing, wouldn’t you use it, call after call?
But let me backtrack to what I just said. Tone is important.
Prove this to yourself.
The next time someone you know is fishing for a compliment about her clothing, say, “Sure, you look great,” but let your tone move downward with each word.
Make the phrase sound as if you’re wa
So do me a favor right now...Pull out your copy of the Yellow Pages and look up Auto Repair. What do you see? That is right, almost all of the ads are the same! Why is this I wonder? What would differentiate your business from the other businesses in your particular section of the Yellow P
But why leave such an important determinant of customer satisfaction to chance? If you could learn a simple tonal formula for making customers sing, wouldn’t you use it, call after call?
But let me backtrack to what I just said. Tone is important.
Prove this to yourself.
The next time someone you know is fishing for a compliment about her clothing, say, “Sure, you look great,” but let your tone move downward with each word.
Make the phrase sound as if you’re wa
Travel expense reports are the records of the travel and expense (T&E) spending of the employees of business organizations. Indeed, travel and expense spending is the third largest but controllable cost after salaries of employees and data-processing costs of an organization. Every business trave
But let me backtrack to what I just said. Tone is important.
Prove this to yourself.
The next time someone you know is fishing for a compliment about her clothing, say, “Sure, you look great,” but let your tone move downward with each word.
Make the phrase sound as if you’re wa
A satisfied customer brings ten more. This old law of business is often forgotten by business people to earn some quick buck. Many companies still believe in the policy of ‘plunder with a tongue of honey’. Such companies are actually legal thugs and eventually earn the wrath of the customers. Th
Make the phrase sound as if you’re walking down a tonal stairway.
Then monitor your friend’s reaction. I assure you she won’t be happy with what you said, despite the fact that each word was positive and above reproach.
She’ll hate your utterance, because you’re sounding sarcastic. Sarcasm is a tonal cue that says, don’t believe my words; believe the opposite. So, when I say you look great, I really mean you look awful!
Sarcasm teaches us that when tone and text collide, when they disagree, guess which one wins, when it comes to the message that’s sent and received.
That’s right, tone wins.
So, it is crucial to very carefully orchestrate our tones when speaking to customers. I’m going to give you a phrase,
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