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Casual Articles - Upset Customers Don't Have To Upset You
Seduced by the publicity surrounding the impact of Lean on organizations, it’s no surprise that people new to Lean, upon hearing or reading such information, are anxious to implement a continuous improvement initiative in
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling my
Bakersfield Employment Agencies or the Employment Agencies in Bakersfield are professional recruiting agencies, which are approached both by clients such as big business firms and organizations and the candidates in search
As a long-time admirer of Ellis, and as someone who had the privilege of learning with him, in person, let me say it’s well deserved.
Ellis says we can experience an emotion that we dislike and alter it, because our reasoning capacity controls our emotions, to a large extent. His approach is to teach people to talk themselves out of their funks, in some cases on the spot.
So, let’s say there is a customer who is screaming at you. If you tell yourself, “It’s awful whenever anybody screams at me, and I shouldn't have to take this guff!” you’ll set yourself up for feeling stressed and very uptight.
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling mys
A career as a paralegal is definitely worthy of consideration. Young ladies and gentlemen soon entering the job market are wise to select paths of opportunity and advancement. Becoming a paralegal fits the bill in many w
Ellis says we can experience an emotion that we dislike and alter it, because our reasoning capacity controls our emotions, to a large extent. His approach is to teach people to talk themselves out of their funks, in some cases on the spot.
So, let’s say there is a customer who is screaming at you. If you tell yourself, “It’s awful whenever anybody screams at me, and I shouldn't have to take this guff!” you’ll set yourself up for feeling stressed and very uptight.
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling my
I visited with a client today and during the conversation it became apparent they were having issues with their advertising – print advertising to be precise. They showed me the original advert and told me it cost them a l
So, let’s say there is a customer who is screaming at you. If you tell yourself, “It’s awful whenever anybody screams at me, and I shouldn't have to take this guff!” you’ll set yourself up for feeling stressed and very uptight.
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling my
There’s no denying that the Internet is allowing more and more entrepreneurs to start their own businesses and effectively market their new products. However, there seems to be an increasingly common misconception when the
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling my
All of those negative messages you hear about bad credit and mortgages! I’m talking here about how it is commonly believed that if you have bad credit it’s virtually impossible to get a home loan, and if you do happen to
Ellis says, especially when we’re doing a slow burn that starts to really ignite, that we should ask, “What am I telling myself that’s making me so agitated?”
In the screamer situation, there are two things, two nettlesome beliefs: (1) It’s AWFUL; and (2) I SHOULDN’T HAVE TO TAKE IT!
Ellis advises us to challenge both assumptions, to ask:
Why must it be awful? Can’t I make it simply “mildly uncomfortable,” instead? Also, who says I shouldn’t have to take it? Me, right?
Maybe I do have to take it. It could be part of the job, an unpleasant part, true, but part of it, nonetheless.
Once we have challenged these assumptions, and substituted more mild alternatives, our emotions subside, and we come into better control, says Ellis.
If you’re in any kind of customer-facing capacity, you may find El
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