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Casual Articles - Tools for Professionalism in Customer Service
Step Six to Building Your Profitable Tax Lien Portfolio
This is the seventh article in a series of eight articles about how to build a profitable portfolio of tax lien certificates or tax deeds. If you missed the previous articles in this series, you can read them at www.taxlienconsulting.blogspot.com.OK, so you've got the tax sale list and you've done your due diligence and you've made your preparations to go to the tax sale. You've registered for the sale, you have your paperwork in order and you've made arrangements to have the proper form of payment at the sale. Since most tax sales are auctions, the next step to building your profitable tax lien portfolio is to bid at the sale.Before you bid at a tax
peaking with us. Steve’s book gives serviceThis is the seventh article in a series of eight articles about how to build a profitable portfolio of tax lien certificates or tax deeds. If you missed the previous articles in this series, you can read them at www.taxlienconsulting.blogspot.com.OK, so you've got the tax sale list and you've done your due diligence and you've made your preparations to go to the tax sale. You've registered for the sale, you have your paperwork in order and you've made arrangements to have the proper form of payment at the sale. Since most tax sales are auctions, the next step to building your profitable tax lien portfolio is to bid at the sale.Before you bid at a tax
Build Your Own No-Cost Mailing List
I've never used a mailing list broker. Reason? When I first started doing postcard mailings back in 1996, I could barely afford to pay my house rent. So, renting a mailing list was out of the question. One of the advantages of operating on a low budget is that you can't spend your way out of problems, you have to think your way out. In the case of my mailing list, the thinking centered around the question of Who Do I Know? A spin through my desktop Rolodex yielded a treasure trove of names. Then there were those helpful family members and friends who referred names to the list. (Most of the time, I didn't even have to ask these people for names. B
Interview with Steve Coscia discussing professionalism in the HVAC and other service industries:I've never used a mailing list broker. Reason? When I first started doing postcard mailings back in 1996, I could barely afford to pay my house rent. So, renting a mailing list was out of the question. One of the advantages of operating on a low budget is that you can't spend your way out of problems, you have to think your way out. In the case of my mailing list, the thinking centered around the question of Who Do I Know? A spin through my desktop Rolodex yielded a treasure trove of names. Then there were those helpful family members and friends who referred names to the list. (Most of the time, I didn't even have to ask these people for names. B
Today we have Steve Coscia, author of “HVAC Customer Service Handbook”, speaking with us. Steve’s book gives service
Conducting Pre-Employment Reference Inquiries and Background Investigations
Reference and background inquiries allow an employer to verify information provided by the applicant. Companies who make proper and judicious use of the information gathered as a result of a thorough background investigation typically reduce exposure to employee fraud, theft, embezzlement, turnover, unqualified employees, negligent hiring claims and violence in the workplace.The following are the most important aspects that makeup a background investigation. Additionally, how the information can be used to significantly reduce employee difficulties and employment litigation is also discussed:EMPLOYER REFERENCES- Checking past employers is used p
ssionalism in the HVAC and other service industries:Reference and background inquiries allow an employer to verify information provided by the applicant. Companies who make proper and judicious use of the information gathered as a result of a thorough background investigation typically reduce exposure to employee fraud, theft, embezzlement, turnover, unqualified employees, negligent hiring claims and violence in the workplace.The following are the most important aspects that makeup a background investigation. Additionally, how the information can be used to significantly reduce employee difficulties and employment litigation is also discussed:EMPLOYER REFERENCES- Checking past employers is used p
Today we have Steve Coscia, author of “HVAC Customer Service Handbook”, speaking with us. Steve’s book gives service
Who Decides Good Customer Service?
“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.”Those are the words I heard as a kid on my first trip to an ice cream parlor near where my grandmother lived. Back then, there were no special people or computer programs needed to determine whether or not a business provided excellent customer service. Customers were ready, willing and able to tell you when things did not measure up to their satisfaction.Today, businesses large and small use “experts” to tell them if they are conducting business the way they should.Sometimes those experts are the accountants who pour over the financial records. Accountants can tell a busin
ustries:“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.”Those are the words I heard as a kid on my first trip to an ice cream parlor near where my grandmother lived. Back then, there were no special people or computer programs needed to determine whether or not a business provided excellent customer service. Customers were ready, willing and able to tell you when things did not measure up to their satisfaction.Today, businesses large and small use “experts” to tell them if they are conducting business the way they should.Sometimes those experts are the accountants who pour over the financial records. Accountants can tell a busin
Today we have Steve Coscia, author of “HVAC Customer Service Handbook”, speaking with us. Steve’s book gives service
Advertising Risk - Social Proof Overpowers Authority
The other day I was out for a mountain bike ride in a nearby wilderness area. As I neared the woods, I noticed a police SUV stopped by two bikers. It looked like the police were talking to them about something, then the car took off down a trail in the direction of a dense part of the forest. When I reached the bikers that had been stopped by the police car, they flagged me down and told me that a bear had been spotted in the area. The police asked them advertise the presence of the bear to other bikers.The couple seemed a bit excited. They explained that they were new to the area and asked if bear sightings were common. I told them that I had been riding in
uthor of “HVAC Customer Service Handbook”, speaking with us. Steve’s book gives serviceThe other day I was out for a mountain bike ride in a nearby wilderness area. As I neared the woods, I noticed a police SUV stopped by two bikers. It looked like the police were talking to them about something, then the car took off down a trail in the direction of a dense part of the forest. When I reached the bikers that had been stopped by the police car, they flagged me down and told me that a bear had been spotted in the area. The police asked them advertise the presence of the bear to other bikers.The couple seemed a bit excited. They explained that they were new to the area and asked if bear sightings were common. I told them that I had been riding in
Reasons to Undertake Advanced Career Training
At first thought, undergoing advanced career training has one obvious, and maybe only, reason: to further your current career. Whether you are considering advanced real estate career training, medical career training, or advanced training for any other occupation, the likelihood is that furthering your current career is the motivation behind your move.However, furthering your current career need not be the sole reason you may consider advanced career training. Furthermore, there may be good reasons for undertaking such training you have not even thought of. In fact, there are both positive (offensive) and negative (defensive) reasons for considering, and und
peaking with us. Steve’s book gives service professional the strategies and techniques required to deliver world-class customer service. Hello Steve.At first thought, undergoing advanced career training has one obvious, and maybe only, reason: to further your current career. Whether you are considering advanced real estate career training, medical career training, or advanced training for any other occupation, the likelihood is that furthering your current career is the motivation behind your move.However, furthering your current career need not be the sole reason you may consider advanced career training. Furthermore, there may be good reasons for undertaking such training you have not even thought of. In fact, there are both positive (offensive) and negative (defensive) reasons for considering, and und
Irene: What inspired you to write “HVAC Customer Service Handb
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