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Casual Articles - Service Quality Context: It's Everywhere!
A midwife is required to complete the prescribed course of studies in midwifery and to acquire the necessary training to be registered and or legally licensed to practice midwifery.She must be able to give the essential supervision, care and advice to women during pregnancy, labo
Consider your organization for just a moment. Is hiring done in a way that leaves a candidate who was not selected feeling positive about your organization, wanting to spread goodwill about you, e
Restructuring is not a slash-and-burn exercise, but one that calls for the surgeon’s skills. It does not require the use of a parang or long knife but the surgeon’s lancet. The restructuring process may involve re-engineering, downsizing, rightsizing and delayering. These all requ
Is customer service simple? Maybe. Is it easy to achieve consistently in most organizations? Definitely not. Most of us can recall countless examples where we personally witnessed (or were victims of) horrendous customer service failures.
So what is the solution? The problem, at least partially, may stem from our solution- orientation. We actually think we can fix this, and it will stay fixed. Customer service, however, is a moving target and we need to be working at it regularly. The more intentional we are about keeping service in the forefront of our organization, the greater the chances of providing consistently excellent service.
That of course is true, if we also pay attention to what Dave Erdman, President of Vital Learning Corporation, refers to as “Service Quality Context (SQC).” By SQC, Dave is talking about the various functions, policies and processes that impact service. One example of what of SQC might refer to is hiring.
Consider your organization for just a moment. Is hiring done in a way that leaves a candidate who was not selected feeling positive about your organization, wanting to spread goodwill about you, ev
You’ve found what you think might be the perfect job. You’ve hired a professional resume writer to make sure your resume is exactly right. You’ve scheduled the interview. And you’ve spent an hour choosing just the right outfit to wear to the interview.The big day comes. You get u
Is customer service simple? Maybe. Is it easy to achieve consistently in most organizations? Definitely not. Most of us can recall countless examples where we personally witnessed (or were victims of) horrendous customer service failures.
So what is the solution? The problem, at least partially, may stem from our solution- orientation. We actually think we can fix this, and it will stay fixed. Customer service, however, is a moving target and we need to be working at it regularly. The more intentional we are about keeping service in the forefront of our organization, the greater the chances of providing consistently excellent service.
That of course is true, if we also pay attention to what Dave Erdman, President of Vital Learning Corporation, refers to as “Service Quality Context (SQC).” By SQC, Dave is talking about the various functions, policies and processes that impact service. One example of what of SQC might refer to is hiring.
Consider your organization for just a moment. Is hiring done in a way that leaves a candidate who was not selected feeling positive about your organization, wanting to spread goodwill about you, e
As a kid I spent hours alone, practicing the cello, writing novels and playing with my pet mouse. Yes, I played with a gang of neighborhood kids, too, but there's always been a strong "lone ranger" streak in me.It wasn't until I was 36 years old that I finally began to understand
That of course is true, if we also pay attention to what Dave Erdman, President of Vital Learning Corporation, refers to as “Service Quality Context (SQC).” By SQC, Dave is talking about the various functions, policies and processes that impact service. One example of what of SQC might refer to is hiring.
Consider your organization for just a moment. Is hiring done in a way that leaves a candidate who was not selected feeling positive about your organization, wanting to spread goodwill about you, e
Why is it that academics the world over are trading in their old profession and training to become plumbers? It is a phenomenon that can be seen all over the world as plumbing is becoming a lucrative trade in most countries. The reason for this is a lack or rather shortage of plumbers,
That of course is true, if we also pay attention to what Dave Erdman, President of Vital Learning Corporation, refers to as “Service Quality Context (SQC).” By SQC, Dave is talking about the various functions, policies and processes that impact service. One example of what of SQC might refer to is hiring.
Consider your organization for just a moment. Is hiring done in a way that leaves a candidate who was not selected feeling positive about your organization, wanting to spread goodwill about you, e
Evaluating your candidate is part of the investigative process in job hiring. The increased competition for jobs in today’s markets has resulted in constant pressure upon jobseekers – and as a result least 30% of them fabricate their resumes at any given time. As an employer, hiring a c
Consider your organization for just a moment. Is hiring done in a way that leaves a candidate who was not selected feeling positive about your organization, wanting to spread goodwill about you, even though they were not selected? Does your hiring procedure begin the acculturation process even before a candidate steps foot in your organization for the interview and continue throughout the process to enhance their comfort and integration in the first few weeks on the job?
As you can see, SQC can greatly impact customer service from dozens, perhaps hundreds of vantage points in your organization. So should we invest time, energy and money teaching customer service? Perhaps you'll need to consider the your organization's SQC health before you can answer that question. But, what ever the answer, providing excellent service consistently is still a worthy goal that will differentiate you in times of increasing competition from around the block and around the globe.
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