Casual Articles - Business

Indian Anime
The global digital animation industry is poised to grow to $70 billion by this year. The Indian animation industry is expected to reach $15 billion by 2008. Big numbers, pointing to India’s next big outsourcing boom. Labor arbitrage numbers are absolutely fantastic: $125/hour in the US versus $25/hour in India for animators. $75 Million to $175 Million for a full-length features film in the US versus $1-$15 Million in India.As in the software industry, much of the growth is driven by off-shoring and contract services. Original pro

e are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:

• Little or no segmentation of markets and customer groups. The organization is tryi

Adding To The Mix- A Brand Story
The Key IngredientYou've heard it yourself. He's the life and soul of the place, a grand man altogether. She's the heart of the business, a formidable woman. Sometimes, it seems to me that the more successful hotels or restaurants are those that are closely identified with their larger-than-life owner or founder. In Ireland, the personalities of P.V. Doyle, Myrtle Allen and Paddy Fitzpatrick stand squarely out in front of the places they created. Elsewhere, Conrad Hilton and Heston Blumenthal do the same. Did I

Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent media coronation of King Customer, many customers will remain commoners... most businesses today say that they serve customers. In reality, they serve themselves."

The problem is that most organizations only talk about customer service improvement. Many executives don't understand what outstanding customer service really looks, aren't ready to turn their organization inside out to provide it, are trying to paint happy smiles on their frontline service providers, or are bolting a customer service program on the side of their organization rather than making it a part of their core strategy.

Here are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:

• Little or no segmentation of markets and customer groups. The organization is tryin

Track Each Complaint Until Your Customer Comes Back
When you respond to a customer complaint, what do you hope will happen next? In many cases, the answer is ‘nothing’.But when you reply and the result is silence, have you genuinely resolved the issue? Is your customer truly satisfied? Or have they simply gone quiet, and maybe gone away?If you’re making a sincere effort to respond to customer complaints, then make sure you also track complaining customers until you are absolutely sure they have come back.If you run a restaurant, make sure they come back for dinner. If

ter, puts it "Despite the recent media coronation of King Customer, many customers will remain commoners... most businesses today say that they serve customers. In reality, they serve themselves."

Here are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:

• Little or no segmentation of markets and customer groups. The organization is tryi

Environmental Level Paying Fields and Mining Issues
With all the environmental controls on mining operations in the United States and the lack of mining controls and other onerous regulations in other countries we have rendered our mining uncompetitive in World Markets. There is no way for a US based mining operation to receive a comparative ROI in within our borders. There are many other factors to consider also, but this is the big one. For instance if your other countries do not have the same rules for environmental controls they can often sell those raw materials to other countries wh

is that most organizations only talk about customer service improvement. Many executives don't understand what outstanding customer service really looks, aren't ready to turn their organization inside out to provide it, are trying to paint happy smiles on their frontline service providers, or are bolting a customer service program on the side of their organization rather than making it a part of their core strategy.

Here are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:

• Little or no segmentation of markets and customer groups. The organization is tryi

Six Habits of Highly Effective Teams
Anyone who has spent time in software development organizations knows that some teams seem to achieve superhuman productivity, and some teams just can’t seem to get anything done. I think that the ratio of productivity can be hundreds to one, no matter how you measure it. What is it about Highly Effective Teams that lets them make so much progress with so little effort? Here are some the characteristics of these super-teams. Highly Effective Teams have effective leaders – and followers Leaders of Highly E

e it, are trying to paint happy smiles on their frontline service providers, or are bolting a customer service program on the side of their organization rather than making it a part of their core strategy.

Here are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:

• Little or no segmentation of markets and customer groups. The organization is tryi

Nicely Nicely Thank You
In Guys and Dolls, there is a character named Nicely Nicely Johnson. Perhaps most memorably portrayed by Stubby Kaye, Nicely Nicely earned his name by always responding to “how are you?” with “nicely nicely thank you.”I am concerned that nice people will soon be placed on the endangered species list. Certainly, I know nice people, but when I watch people’s behavior, I can’t help but recall humorist Dave Barry’s insight, “A person who is nice to you, but rude to the waiter, is not a nice person.” I think we could all use a littl

e are some of the biggest reasons that so few organizations successfully turn their customer service rhetoric into reality:

• Little or no segmentation of markets and customer groups. The organization is trying to be everything to everybody. Customers are lumped into one indistinguishable mass and their expectations (if they've been gathered at all) aren't weighted, ranked, and segmented.

• Little or no customer data. When it is collected (such as an occasional survey) positive feedback is acknowledged. But negative data is denied (usually by challenging the survey methodology). Budget priorities are set, cost containment initiated, and resources allocated with little, if any, systematic connection to customer priorities and expectations. Improvement activities are focused on what the organization or management considers important.

• The organization is managed from the inside out. New products and services are pushed out to the market through sales and marketing. Customers aren't involved as active partners in research and development act

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Confused about the difference between DMADV and DMAIC? This article cuts to the chase and shows you which one to use and when!

Merger and acquisition (M&A) activities seem to be on the increase. Companies who act as consultants and brokers play an important role in this, and ensure smooth and hassle-free deals. It is logical to seek their assistance if you are thinking of thinking of merging a company with yours, plan new acquisitions, or want to sell your business.

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