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Casual Articles - Seven Guaranteed Ways To Get Your Employees to Care About Your Customers and Company
The ability to provide the highest level of customer service with the greatest levels of efficiency is paramount for companies in the market for web based help desk software. With this in mind, there are a few key features managers should look for during the evaluation process.Complete email integration. This is a feature in just about all help desk software, however as your evaluating make sure there is complete email integration that can support multiple mailboxes (if needed), a variety of mail server configurations, as well as key email features such as conversation threading and cc'ing.Interaction Log. To prevent staff from having to sift through emails and note pads to recall the last interaction with a customer, all
3) The 90% Rule - You might not be able to satisfy every customer, but you need to be able to solve ninety percent of your client's issues if you are to continue to expand your company's horizon, even if it only means giving expert advice. Your customers come to
My company conducts surveys on behalf of customers, but personally and professionally, I think they suck!Don’t get me wrong. Wanting to get your customers’ opinions is a good thing.I just don’t think surveys get at people’s opinions efficiently or effectively, and there are better means at our disposal.For example, last night at the checkout counter at the supermarket I picked up a survey. It has a listing of eleven items, ranging from the speed and accuracy of the checkout to the freshness and selection of meat and fish. Plus, there are spaces, tiny lines at that, for recording comments and suggestions.It’s a lot to cram onto a 4 by 7 pre-stamped card.Anyway, here are just five of my concerns about a survey of this
2) We Are All in The Customer Service Business - It's important to remember, first and foremost, that every business or position in this world, no matter what field it might be, is ultimately in the business of customer service. It doesn't matter whether you're working for McDonald's or John Hopkins Hospital, or whether you are a mail handler, secretary, or CEO of a company that is among the Fortune 500. The key to your company's success, and your own, can be summed up in just three simple words: great customer service.
3) The 90% Rule - You might not be able to satisfy every customer, but you need to be able to solve ninety percent of your client's issues if you are to continue to expand your company's horizon, even if it only means giving expert advice. Your customers come to y
The mornings can be hard for some of us to get going. For a morning person maybe not, but the rest of us require a little help. The most popular way to get moving in the morning is with a warm cup of coffee. Since life moves at a fast pace, there is no time during the week to sit and enjoy your cup of coffee. That is what makes travel mugs so helpful; you can enjoy your brew on the go.The majority of coffee mugs are made with an insulated metal layer or thick ceramic material. The design and material keeps drinks warm for an extended period of time and is easy to clean. Many models are even safe to throw in the dishwasher so that you can use them over and over everyday.I find insulated travel mugs to be so useful that I thought they wou
2) We Are All in The Customer Service Business - It's important to remember, first and foremost, that every business or position in this world, no matter what field it might be, is ultimately in the business of customer service. It doesn't matter whether you're working for McDonald's or John Hopkins Hospital, or whether you are a mail handler, secretary, or CEO of a company that is among the Fortune 500. The key to your company's success, and your own, can be summed up in just three simple words: great customer service.
3) The 90% Rule - You might not be able to satisfy every customer, but you need to be able to solve ninety percent of your client's issues if you are to continue to expand your company's horizon, even if it only means giving expert advice. Your customers come to
More than a few dozen times, people say to me, 'I don't know how you fit it all in!' Sometimes even "I" don't know how I fit it all in, to be honest. However, not only did I realize early that if I wanted to accomplish the things in my life 'to do' list, I'd better take control of my time. I have learned that time management is a huge issue with many of my clients. So, to help with this common problem, below are some tips to at least get you started on how to make the most out of your limited resource: Time.Prioritize What do you want to accomplish? Many people I work with have a HUGE list of what they want to do or of opportunities coming their way. It becomes so overwhelming for them that they find themselves doing NOTHING! N
2) We Are All in The Customer Service Business - It's important to remember, first and foremost, that every business or position in this world, no matter what field it might be, is ultimately in the business of customer service. It doesn't matter whether you're working for McDonald's or John Hopkins Hospital, or whether you are a mail handler, secretary, or CEO of a company that is among the Fortune 500. The key to your company's success, and your own, can be summed up in just three simple words: great customer service.
3) The 90% Rule - You might not be able to satisfy every customer, but you need to be able to solve ninety percent of your client's issues if you are to continue to expand your company's horizon, even if it only means giving expert advice. Your customers come to
The New Year is now in full swing. Is a new job on your list of resolutions? Have you given any thought to your job search? What do you need to do to prepare for an effective job search? What type of position is on the next rung of your career ladder? Do you know what qualifications will be expected in most cases for the job? First of all, you need to know exactly what you are looking for in a job. Next you will want to review the qualifications for the job and make a list of your own qualifications. Do you have what it takes? Most important, what have you accomplished for your present and past employers that will impress a potential new employer? Keep this list handy because it will be needed to write your resume if it isn’t already up-to-d
3) The 90% Rule - You might not be able to satisfy every customer, but you need to be able to solve ninety percent of your client's issues if you are to continue to expand your company's horizon, even if it only means giving expert advice. Your customers come to
Research indicates that we retain only 10% of what we hear; 20% of what we see; 65% of what we hear and see; but 90% of what we hear, see, and do.Every day at work we demonstrate Hear-See-Do when we use a combination of our knowledge, wisdom and skill to perform a task or plan what we will do at a later date. This combination of intellect, insight and ability is called experience.ExperienceOne of my favorite sayings is, “It’s not what you know that counts; it’s what you do with what you know that counts.” In other words, knowledge by itself is useless and unproductive. It’s only when we act on the data, facts and information and apply them in a particular situation or circumstance that we in fact gai
3) The 90% Rule - You might not be able to satisfy every customer, but you need to be able to solve ninety percent of your client's issues if you are to continue to expand your company's horizon, even if it only means giving expert advice. Your customers come to you seeking answers to things they want or can't comprehend. Teach your employees that when customers walk through your door, they're seeking solutions, just like patients to a doctor. If you are able to satisfactorily solve problems for your customers ninety percent of the time, your company will be well above average, accordingly, you will be well on your way to success. It's an achievable goal.
4) There's always a Resolution - If a customer asks a question about a product that you or your employees can not answer, it's not the time to panic or tell the customer you don't know, or even worse, send them to a competitor. Rather, when confronted with this often uncomfortable situation, it's the time to shine, get resourceful and prove to your customers that you are truly committed to providing superior customer service! Get your employees to start thinking like a doctor and understanding the needs of the customers. Once you exhaust all your resources then search outside your organization for answers. Remember, the customer doesn't care what resources you tap into to solve their issues--they just want them solved.
5) Catch It Before It Happens - To be an effective employer, you must be an excellent listener and completely honest with yourself and workers. Talk with your employees about their job and feelings toward their fellow employees, customers and personal
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