Casual Articles - Business

Recruitment: Are You Recruitable? (And Why You Should Care)
In staffing terms, recruitment refers to the process of looking for new staff.A recruitment agency is a company that specializes in recruitment. They employ recruiters to find client companies who are willing to pay the recruitment firm to find their staff for them.A recruiter is someone who recruits people to join their company or someone else's company.Typically a recruiter gets paid by the hiring company to help them find new staff and recruits people like yourself using various means.<

he tries to send the fax, the number is unobtainable.

Brian jumps into his car, does battle with the traffic, manages to park and eventually gets to the counter of his bank.

Brian: “I’ve been trying to phone you and when I couldn’t get through I tried to send you a fax.”

Bank receptionist: “Oh. We disconnected that fax number a few weeks ago.”

All of this seemed quite amusing until I tried to call my bank this week. I spent just over 3 hours trying to speak to someone that could help me complete a

The Honeymoon Stage of Trucking Courier Services and What Every Customer Must Know
A lot of in-city trucking couriers will service a new customer to death in the first few months of their business relationship, but once they feel that they are safe and secure with that customer, they begin to take them for granted and start providing shoddy service. Some couriers believe that since there are so few local courier express companies with a fleet large enough to service their clientele that they no longer have to worry about competition or they simply no longer care. If you feel that your delivery service is leaving you with a

Two of my customers happened to meet in my office a few days ago. And, just by chance, they got talking about the problems that they experience when trying to phone their bank.

Now I do not want to shame the bank by naming them. The complaints have already been made known so let’s give them a chance to fix the problem. However, the experiences of these people does make interesting reading. Especially if you are considering introducing a call centre system.

One of these customers, Brian, wanted to speak to his bank manager urgently. The bank is located about one mile from Brian’s office but Brian was put off visiting the bank because of problems with traffic and parking in that part of town. So Brain decides to telephone his bank manager.

It’s probably also worth mentioning that Brian is a very successful businessman and is considered to be a premier customer by his bank – not that it should really make any difference.

Brian makes the call and gets through to a call centre in a completely different part of the country. Here’s how the call was handled:-

Call centre: “Good morning. ABC Bank, customer services this is Suzie speaking. How may I help you?”

Brian: “Good morning. Can I speak to John Smith, please?”

The call centre, then asks Brian for his name, his company name and his account number.

Call centre: “I’m sorry. That line is engaged.”

Brian: “That’s okay, I’ll hold on.”

Call centre: “I’m sorry but I’m not allowed to put you on hold.”

Brian: “Well can you put me through to someone else in that branch?”

Call centre: “I’m sorry. All lines to that branch are engaged.”

Brian decided to leave a message for his manager to call him back.

Two days later, Brian has still not heard from his bank manager so he calls again. Once again the call centre answers, takes all Brian's details but cannot connect his call or put him on hold.

In desperation, Brian asks for the fax number of his branch. He then types out a fax asking for his manager, or anyone from the bank to call him. When he tries to send the fax, the number is unobtainable.

Brian jumps into his car, does battle with the traffic, manages to park and eventually gets to the counter of his bank.

Brian: “I’ve been trying to phone you and when I couldn’t get through I tried to send you a fax.”

Bank receptionist: “Oh. We disconnected that fax number a few weeks ago.”

All of this seemed quite amusing until I tried to call my bank this week. I spent just over 3 hours trying to speak to someone that could help me complete a

The NUDE Model
Nothing to be very sassy about it. Nudity could be a very crowd pulling idea of marketing. But here NUDE is a new way of modeling a business and see the business environment in a new light called “NUDE” model. It is an acronym stand forN = Novelty. U = Utility. D = Dependability. E = Economy.Take the case of fax machines we are so familiar with. But in early period of fax machine, this was novel idea. People ask a lot why anyone should sent data over a telephone line. Slowly but gradually it picked up and became

bank manager urgently. The bank is located about one mile from Brian’s office but Brian was put off visiting the bank because of problems with traffic and parking in that part of town. So Brain decides to telephone his bank manager.