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Casual Articles - How To Get The Best Out Of Your Phone
You may be wondering why Branding is so important to the success of your business. Consider the points below, to see how they would contribute to the growth and bottom line of your venture.1. A sharp focus will be created – this clarity will increase your overall effectiveness.2. Your marketing activities will be more likely to attract the right prospects for your service.3. Your business development plan will be aligned with your personal values – for increased success, with reduced stress.4. Core messages will be created that truly reflect the features, benefits and unique qualities of your product or service.5. A clear consistent product & presence will instill confidence in your customers. You will naturally create a sense of reliability, and responsibility.6. Gives your business a structure and plan, giving you the time to focus on
Listen To What They Have To Say
You may think that you listen intently to all conversations you have. It’s difficult enough to do this when you are face-to-face with someone, but over the phone without eye contact, keeping your attention is even more difficult. It’s too easy, especially if the caller has a habit of padding out every point he wants to make, to think about t
If you’ve just named a business or a new product, should you file for federal trademark protection?Just as anyone can file a lawsuit, no matter how frivolous, there is nothing to prevent you from filing for a trademark. However, the United States government requires you to declare your basis for filing and provides clear guidelines for what constitutes an acceptable basis.While certain international agreements provide a recognized basis for filing a trademark, most U.S. applicants base their application on their current use of the mark in commerce or their intent to use their mark in commerce in the future. In other words, you need to show that you are serious about acquiring the mark for actual use in business or are already using the mark as part of your business.The federal government defines
Yes, the telephone can be a great tool in helping to provide exceptional customer service but it can also quickly destroy a customer’s perception of your service. What steps can you take to ensure that, whenever you or your staff use the phone, it adds something positive to the customer experience?
Here are some ideas.
Answer Promptly
It’s an old tip but one usually ignored! You are sitting at your desk, deep in thought, writing your monthly report and the phone rings. “I’ll just finish this sentence quickly…” you say to yourself and before you know it, the phone has rung 10 times. The caller is unlikely to be in a good mood – assuming he hasn’t already hung up!
Just try and remember the last time you sat on a phone with it ringing and ringing. What pictures came into your mind while you were waiting? An image of the person you are trying to call sitting at his desk chatting or casually drinking a cup of coffee? Didn’t get you in a good mood did it? So why put your customers through it?
Aim to answer your phone within 3 to 5 rings. A prompt pick-up will get the conversation off to a positive start and also avoids you having to open your conversation with an apology.
So, get to the phone as quick as you can.
Be Enthusiastic
When you answer the phone make sure your voice conveys the message, “Really happy to be speaking to you!” Make your voice light, bring a feeling of enthusiastic emotion to your tone and most importantly sound eager. You don’t want the caller thinking that you would rather be doing something else … even if you do!
Get a real upbeat feeling into your opening greeting. Say your “Good morning” or “Good afternoon” with a strong, enthusiastic tone. This will immediately lift your caller’s spirits and get you both off to a good start.
If you really are having a bad day (and we all get them!), and enforced enthusiasm is going to be struggle, stand up and take the call. This helps makes your voice lighter and the change in position and body language can have a positive impact. Try it out.
Listen To What They Have To Say
You may think that you listen intently to all conversations you have. It’s difficult enough to do this when you are face-to-face with someone, but over the phone without eye contact, keeping your attention is even more difficult. It’s too easy, especially if the caller has a habit of padding out every point he wants to make, to think about t
To ship a piece of glass, it needs to be crated. We build a crate around every piece of glass which we ship. It needs to be a custom fit so that the glass can be adequately protected. The following pictures are of us building a crate for a 3' by 5' window. We use the same techniques when crating a smaller window.By building a custom crate for each piece of glass that you plan to ship, you will have better success shipping glass across country. You will find that by building a crate in the following manner that you will be able to ship small windows using common carriers like UPS or Fedex.We have the stained glass panel laid out on a different table than the one we're going to build the crate on.First we lay the 1" thick rigid foam insulation on the table. This comes in pink or blue depending on the brand you buy.We lay the panel to be shipped on top o
It’s an old tip but one usually ignored! You are sitting at your desk, deep in thought, writing your monthly report and the phone rings. “I’ll just finish this sentence quickly…” you say to yourself and before you know it, the phone has rung 10 times. The caller is unlikely to be in a good mood – assuming he hasn’t already hung up!
Just try and remember the last time you sat on a phone with it ringing and ringing. What pictures came into your mind while you were waiting? An image of the person you are trying to call sitting at his desk chatting or casually drinking a cup of coffee? Didn’t get you in a good mood did it? So why put your customers through it?
Aim to answer your phone within 3 to 5 rings. A prompt pick-up will get the conversation off to a positive start and also avoids you having to open your conversation with an apology.
So, get to the phone as quick as you can.
Be Enthusiastic
When you answer the phone make sure your voice conveys the message, “Really happy to be speaking to you!” Make your voice light, bring a feeling of enthusiastic emotion to your tone and most importantly sound eager. You don’t want the caller thinking that you would rather be doing something else … even if you do!
Get a real upbeat feeling into your opening greeting. Say your “Good morning” or “Good afternoon” with a strong, enthusiastic tone. This will immediately lift your caller’s spirits and get you both off to a good start.
If you really are having a bad day (and we all get them!), and enforced enthusiasm is going to be struggle, stand up and take the call. This helps makes your voice lighter and the change in position and body language can have a positive impact. Try it out.
Listen To What They Have To Say
You may think that you listen intently to all conversations you have. It’s difficult enough to do this when you are face-to-face with someone, but over the phone without eye contact, keeping your attention is even more difficult. It’s too easy, especially if the caller has a habit of padding out every point he wants to make, to think about t
If we are unlucky enough to be at the wrong place at the wrong time, we experience a personal tsunami - a misfortune of devastating proportions that sweeps away our routine lifestyle and forever changes the world we know.Yet despite the frequency of such events - the tidal waves of Asia, the hurricanes of the Gulf Coast, the loss of life in the Middle East, the wildfires and mudslides of California - most of us are only indirectly affected. We bleed for those who have lost everything, give what we can out of our pocketbooks and our hearts, but our world is essentially unchanged and we move along in our personal life journey relatively unscathed.The vast majority of us will never undergo the wrenching jolt of a major disaster, natural or man-made. The sheer size of the human race insulates millions of us from the floods, the bombs, and the mayhem. For us, the life-c
Aim to answer your phone within 3 to 5 rings. A prompt pick-up will get the conversation off to a positive start and also avoids you having to open your conversation with an apology.
So, get to the phone as quick as you can.
Be Enthusiastic
When you answer the phone make sure your voice conveys the message, “Really happy to be speaking to you!” Make your voice light, bring a feeling of enthusiastic emotion to your tone and most importantly sound eager. You don’t want the caller thinking that you would rather be doing something else … even if you do!
Get a real upbeat feeling into your opening greeting. Say your “Good morning” or “Good afternoon” with a strong, enthusiastic tone. This will immediately lift your caller’s spirits and get you both off to a good start.
If you really are having a bad day (and we all get them!), and enforced enthusiasm is going to be struggle, stand up and take the call. This helps makes your voice lighter and the change in position and body language can have a positive impact. Try it out.
Listen To What They Have To Say
You may think that you listen intently to all conversations you have. It’s difficult enough to do this when you are face-to-face with someone, but over the phone without eye contact, keeping your attention is even more difficult. It’s too easy, especially if the caller has a habit of padding out every point he wants to make, to think about t
There are many software applications available for managing customer interactions, or customer relationship management (CRM). It is a mistake to assume that once you've seen one, you've seen them all, because they are not all the same.One of the easiest ways a prospective client can reduce the risk of failure in CRM implementations is to fully engage and co-operate during the discovery phase.Some prospects are reluctant to provide information about their businesses and keep insisting "I know what I want". Unless a person has actually implemented CRM applications before, knowing what you want and knowing how to implement it in your CRM application are two different things.It is wise to engage in the discovery process, so that the person providing your CRM solution can recommend the best business application that suits your business. During the discovery proce
Get a real upbeat feeling into your opening greeting. Say your “Good morning” or “Good afternoon” with a strong, enthusiastic tone. This will immediately lift your caller’s spirits and get you both off to a good start.
If you really are having a bad day (and we all get them!), and enforced enthusiasm is going to be struggle, stand up and take the call. This helps makes your voice lighter and the change in position and body language can have a positive impact. Try it out.
Listen To What They Have To Say
You may think that you listen intently to all conversations you have. It’s difficult enough to do this when you are face-to-face with someone, but over the phone without eye contact, keeping your attention is even more difficult. It’s too easy, especially if the caller has a habit of padding out every point he wants to make, to think about t
My friend Nancy was learning about her international callback service and exchanged e-mail with their office in Seattle.She still had unanswered questions and e-mailed them once again.The same person responded, suggesting that Nancy read the material they had sent. But Nancy had not received any materials, so there was nothing to read or study.Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’Nancy shot back, ‘I never received the material. And whatever happened to customer service?’The response from Seattle? ‘I’m not in Customer Service. I’m in Sales.’This episode illustrates one of the great challenges in business: how to get everyone thinking, speaking and acting as a coherent organization, presenting ‘one shared voice’ to th
Listen To What They Have To Say
You may think that you listen intently to all conversations you have. It’s difficult enough to do this when you are face-to-face with someone, but over the phone without eye contact, keeping your attention is even more difficult. It’s too easy, especially if the caller has a habit of padding out every point he wants to make, to think about the task you were just interrupted on, or about that chat you had with one of your suppliers earlier. Before you know it, you’ve lost track of what the caller is on about.
Actively listening to what is being said is a skill everyone needs if they are to use the phone as a tool for great customer service. But how can you keep your attention focused on what is being said?
· First of all, commit to yourself that you will actively listen. Without a clear commitment nothing ever happens
· Take notes during every call, even if you don’t need to. The act of having to capture the caller’s key points, will force you to listen. Just focus on writing down keywords, not complete sentences otherwise you’ll be concentrating on writing and not listening!
· If an important statement has been made, repeat it back in your own words. This will force you to listen for the key points worth repeating
· Ask questions. Don’t go too far with a constant barrage of questions but ask just enough to keep your mind alert
Active listening is not just about making sure you pick up all the key points; it’s also about respecting the caller. They will feel they have been treated with importance and respect if it’s clear you have been listening. Relevant questions and the occasional “Umm” can go a long way to making the caller feel they have been listened to.
Avoid Distractions
If possible, try and remove as many distractions as you can while speaking on the phone, especially if the call is important. If your office door is open and general office noise is affecting your listening, ask the caller to hold for a moment and close the door.
If someone walks into your office while you are taking an important call, indicate for him to stay outside or come back. It can be very distracting having someone sitting at your desk while you are talking.
If you were working on your PC when the call came through, turn and face away from it. You don’t want your eyes and mind wandering back to look at the document you were working on!
Respect the caller’s time and remove or avoid anything
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