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Casual Articles - Got Voice Mail?
My table-mates introduced themselves as the reciprocal protocol began. We chatted about what we did, where we did it and what we thought of the conference. Stan joined the table as the chicken was served. He'd been introduced to me earlier and we'd talked briefly during the pre-dinner social. Now he was peppering me with intriguing business questi
The disadvantages are that people can hide behind voice mail, often the prompts are confusing, working through the menu can be more time-consuming than speaking to a "live" person, and some people just don't like talking to machines.
If your company uses an automated system to process calls
Resumes and cover letters that get acted upon are those that demonstrate the writer's potential to solve an employer's problem based on how similar problems in the past were solved by the applicant. Companies like resumes that demonstrate what you can do for them that you are a problem-solver.Put yourself in the shoes of the hiring manager
When asked what aggravates them most about modern phone communication the majority of people will say that it is voice mail. Pressed for details, they explain that it is the automated answering process that companies use to screen and direct calls that bugs them, not the basic messaging-taking function.
Companies are spending large sums of money to antagonize their customers and it only seems to get worse. When a person needs help with a problem and can't reach another human, the situation deteriorates rapidly. Using the numbers on your touch tone pad is fine when you want to verify your bank balance, pay a bill or have a dry newspaper delivered; but when your pipes are backing up, your new computer just crashed, or a tree just fell on your brand new SUV, call processing may not be the answer.
There are advantages to an automated system. It saves money in salaries and benefits. It prevents old-fashioned phone tag by allowing people to leave detailed messages in their own voice with clear and correct information. Voice mail crosses all time zones so people can leave and retrieve messages at their convenience.
The disadvantages are that people can hide behind voice mail, often the prompts are confusing, working through the menu can be more time-consuming than speaking to a "live" person, and some people just don't like talking to machines.
If your company uses an automated system to process calls
What Does a Truck Crash have to do with Your Business? Recently a tanker truck crashed on the Bay Bridge in San Francisco spilling its load of gasoline. The gasoline ignited and the fire collapsed a portion of the Bay Bridge. Repairs will take 4-6 months and the commute to work for 1,000’s of workers has been severely restricted. San Francisco’s
Companies are spending large sums of money to antagonize their customers and it only seems to get worse. When a person needs help with a problem and can't reach another human, the situation deteriorates rapidly. Using the numbers on your touch tone pad is fine when you want to verify your bank balance, pay a bill or have a dry newspaper delivered; but when your pipes are backing up, your new computer just crashed, or a tree just fell on your brand new SUV, call processing may not be the answer.
There are advantages to an automated system. It saves money in salaries and benefits. It prevents old-fashioned phone tag by allowing people to leave detailed messages in their own voice with clear and correct information. Voice mail crosses all time zones so people can leave and retrieve messages at their convenience.
The disadvantages are that people can hide behind voice mail, often the prompts are confusing, working through the menu can be more time-consuming than speaking to a "live" person, and some people just don't like talking to machines.
If your company uses an automated system to process calls
Here are tips on how to tackle 7 basic questions which can be tough if you don't know how to answer them.* 1. Tell us about yourself Here just tell basic information such as if you have been working for a number of years, if you are a student, or if you have graduated college. Don't get into to too much detail about your personal life
There are advantages to an automated system. It saves money in salaries and benefits. It prevents old-fashioned phone tag by allowing people to leave detailed messages in their own voice with clear and correct information. Voice mail crosses all time zones so people can leave and retrieve messages at their convenience.
The disadvantages are that people can hide behind voice mail, often the prompts are confusing, working through the menu can be more time-consuming than speaking to a "live" person, and some people just don't like talking to machines.
If your company uses an automated system to process calls
LED message signs have become popular marketing tools among retailers recently. The technology behind them has existed for years, but creative retailers are now discovering more ways to use them to grow their business. LED message signs allow retailers flexibility. One of the downsides to using traditional signage is that every time a sale changes
There are advantages to an automated system. It saves money in salaries and benefits. It prevents old-fashioned phone tag by allowing people to leave detailed messages in their own voice with clear and correct information. Voice mail crosses all time zones so people can leave and retrieve messages at their convenience.
The disadvantages are that people can hide behind voice mail, often the prompts are confusing, working through the menu can be more time-consuming than speaking to a "live" person, and some people just don't like talking to machines.
If your company uses an automated system to process calls
Call centers of many sizes offer a wide variety of support to various types of organizations. Professionals in education, healthcare, the legal field, and global business in addition to not-for-profit organizations, community and government agencies all benefit from contracting with call centers to assist them with their daily business tel
The disadvantages are that people can hide behind voice mail, often the prompts are confusing, working through the menu can be more time-consuming than speaking to a "live" person, and some people just don't like talking to machines.
If your company uses an automated system to process calls make sure it provides the best customer service by following these suggestions:
1. Keep your greeting short and sweet. (No one cares that your menu options have changed. They only want to know what options they have now.)
2. List your menu options according to popular usage.
3. Tell callers how to reach another human early in the process.
4. Think twice before using voice mail for customer service issues.
5. Survey your customers from time to time to see how they feel about your voice mail system.
6. Try calling your own system occasionally and find out first hand what your customers are experiencing.
Voice mail can be either an incredible asset to your business or an incredible pain for your customers. Don't force innocent people to spend their valuable time in your voice mail jail.
(c) 2006, Lydia Ramsey. All rights reserved. Reprint rights granted so long as article and by-line are published intact and with all links made live.
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