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Casual Articles - How Important are Your Customers?
Coping with change is now an everyday occurrence. What’s more the pace of change is accelerating and the need for us all to adjust is greater than ever. Yet, this is a time of opportunity.Career change – Ignore it at your peril or seize the opportunity
Looking for a job sounds simple, but it can be a daunting task without a guide. Once you devise your plan and use it, keep it handy and ready to reactivate. Research shows that you will be back in the job market several times during your lifetime.Use
I was on the telephone with UPS trying to track down a shipment that had to be intercepted so that we could get it to a client sooner. I spoke to a woman at UPS about this and she took all the necessary steps to make it happen. After two hours had passed and I had not received a phone call saying where we could meet the driver to get the packages, I called UPS back. This time I spoke to a gentleman who seemed to be new. He insisted on telling me all the reasons that this could not be done. Fortunately I had dealt with this situation before and knew that it could. After a great deal of frustration I ended the call and called back, this time speaking with another woman. This w
In the United States price collusion and predatory pricing are illegal. Yet if you look out to industry associations you often see groups of businesses beginning together and discussing pricing, sales strategies and method of operations. One could say this i
I was on the telephone with UPS trying to track down a shipment that had to be intercepted so that we could get it to a client sooner. I spoke to a woman at UPS about this and she took all the necessary steps to make it happen. After two hours had passed and I had not received a phone call saying where we could meet the driver to get the packages, I called UPS back. This time I spoke to a gentleman who seemed to be new. He insisted on telling me all the reasons that this could not be done. Fortunately I had dealt with this situation before and knew that it could. After a great deal of frustration I ended the call and called back, this time speaking with another woman. This
“I’ll think it over and get back to you.” “Sure, we’ll do that someday.” “I need to check with my colleagues.” “Give me a call next month, then we can set a date.”Tired of excuses? Looking for a more successful way to get others to take immediate a
The truth is this: Whether you say "KSA" "KSA’s" or "Knowledge, Skills, and Abilities"?, You are talking about the same thing. A KSA is simply an specialized essay required with most Federal Government Resumes. Ok! no secretive almost ans
Some people have little difficulty attracting and maintaining higher paying clients. Others can't get to first base. Higher paying clients consume less time, exchange energy instead of zapping yours, have higher regards for your relationship, give more r
The attitude of the gentleman that I spoke to, unfortunately, seems to be the norm in customer service these days. UPS is in a fairly unique position due to their almost monopolistic position in the market, but most companies would quickly loose customers if they handled them this way. The attitude of the last woman that I spoke to however was completely different and actually solved my frustrations on the situation. The best marketing campaign in the world will fall flat if your employees do not treat your customers r
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