Casual Articles - Business

How You View Change Is How You Do Change - Part One
In 1971, Alvin Toffler’s book, Future Shock, shook the world. Toffler predicted that “millions of ordinary, psychologically normal people will face an abrupt collision with the future . . . many of them will find it increasingly painful to keep up with the incessant demand for change that characterizes our time.” Thirty-five years later, we can say that Toffler has been proven correct in this assertion. And the ‘incessant demand for change’ continues unabated while the ‘painfulness in trying to keep up’ afflicts more and more people throughout the world.An editorial in the Atlan

toring implementation, but should be reiterated often. The most successful companies in the world are the ones with the strongest customer service beliefs, unless of course, you count organized crime.

4) Create a “team” atmosphere for your agents
o Set up a team recognition and rewards program
o Highlight stellar service examples via interna

Paying Taxes With EFT
Electronic fund transfers are a modern method to transfer money between concerned parties. This secure system works via electronic signal and is considered to be a prompt system that eliminates the physical exchange of money between concerned parties. Similar to using them for payments, taxes can also be paid with EFT. It is mandatory to pay certain taxes with EFT. These transactions comply with predetermined rules and security procedures. These transactions can only take place when customers make a special application to enable such payments. People who need to pay taxes with EFT have to

1) Write a clear outline of the reasons behind bringing a call recording system into your call center’s work flow:
o Benefits to agents
o Benefits to customers
o Benefits to company
It’s always good to start with an outline before rolling out something new. It’s like using a recipe before you cook. Not sure if that’s the best comparison, but you get the picture. Your outline is your blueprint for success.

2) Introduce the concept of quality monitoring well in advance and initiate tasks to empower agents to participate in the process
o The purpose of call quality monitoring is NOT to catch employees slacking off, but to help improve customer service and meet overall performance metrics.
o Employees can help define the quality assurance metrics and play a significant role in continuous performance improvement
Always use the word “we” when addressing your employees. Make sure they know that you’re on the same side and that this implementation will benefit everyone in the company – you aren’t trying to catch someone playing solitaire or visiting illicit web sites.

3) Reiterate company customer service goals
o Customers are the ones who actually pay salaries and wages
o It is often much easier to retain customers than get new ones
o Treat all co-workers as customers and good habits will form
This should hardly be done only for purposes of the call monitoring implementation, but should be reiterated often. The most successful companies in the world are the ones with the strongest customer service beliefs, unless of course, you count organized crime.

4) Create a “team” atmosphere for your agents
o Set up a team recognition and rewards program
o Highlight stellar service examples via internal

Procurement Procedures
Procurement is the purchase of goods or merchandise by a business, association, organization, or an individual. This simply means buying supplies from suppliers at the lowest possible price. The best way of doing this is to let the suppliers contend with each other so that the investment costs of the buyer are kept at a minimum.Procurement more often than not involves a bidding process in which the bidders or vendors quote their prices and the purchasers agree to the lowest possible bid. This is the most proficient and gainful manner of obtaining supplies or services if the quality

but you get the picture. Your outline is your blueprint for success.

4) Create a “team” atmosphere for your agents
o Set up a team recognition and rewards program
o Highlight stellar service examples via interna

What Is In That Storage Container?
Every business stores items in boxes or drawers. Most businesses have a plethora of storage containers stacked on shelves and, perhaps seldom have to locate these stored items. But when an employee needs to locate one of the items in storage, can it be found quickly? After all, time is money.Usually, the employee stands in front of a stack of storage containers wondering, "What is in the storage container…or the one underneath?" Time is wasted pulling down containers only to find that the critical object is not in that container but in some other unidentified container. How can thi

etrics.
o Employees can help define the quality assurance metrics and play a significant role in continuous performance improvement
Always use the word “we” when addressing your employees. Make sure they know that you’re on the same side and that this implementation will benefit everyone in the company – you aren’t trying to catch someone playing solitaire or visiting illicit web sites.

4) Create a “team” atmosphere for your agents
o Set up a team recognition and rewards program
o Highlight stellar service examples via interna

Getting a Job is Hard Graft
Well, I haven't been in this situation for some years now, thankfully, but it's good to reflect on old writings, and this is still true today, as it was then ...Probably the hardest part of being unemployed is not knowing when things are going to change for the better. That illusory hope for the future which encourages: "Only a little longer to go and I can get a raise, promotion or big commission deal - is simply not there.So as the bills creep up, (because however you try to work it, you never have quite enough to go 'round), and as the things you can't have or just re

solitaire or visiting illicit web sites.

4) Create a “team” atmosphere for your agents
o Set up a team recognition and rewards program
o Highlight stellar service examples via interna

Serviced Offices - How To Get The Best Out Of Your Office Space
Serviced and semi serviced offices have become increasingly popular over the last 5 years, with more and more businesses deciding that serviced offices provide the best space solution for their company. If you have think that serviced offices are right for your business, or are unsure of what they can offer you, then read on for insider knowledge!So many different types of businesses locate in serviced office facilities that the Business Centre often make provisions to provide services for most eventualities. This means you can take advantage of those that suit your needs when yo

4) Create a “team” atmosphere for your agents
o Set up a team recognition and rewards program
o Highlight stellar service examples via internal emails and newsletter articles/photos
o Sub-teams should be formed to make task management easier
Is it any wonder why basketball teams full of confident role players (2003-2004 Detroit Pistons) always overachieve while collections of individuals seem to fail (2005-2006 New York Knicks)?

5) Make sure the Telephony and IT sub-teams know their roles and responsibilities in carrying out their end of the plan
o All part of the same larger team along with the agents, managers and supervisors
o Create detailed project plans for each sub-team
If your IT and Telecom teams are uninformed about a new implementation, and they find out about it just as the call recording servers are rolled in to the data center, there may be unforeseen complexities that could have been prevented unnecessary problems.

6) Educate your call center agents on their sub-team’s specific quality improvement goals
o Increase upsells
o Increase saves
o Increase new sales
o Call time to resolution
o Caller time on hold
o Ask them for other ideas
“Our common goals are to increase upsells by 40% over the next two quarters. We believe we can accomplish this by focusing on improving our customer service techniques in the call center.”

7) Include agents in coming up with evaluation criteria and forms o once the metrics are defined, your agents can help you define evaluation crit

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Many people want to find a new career, but most of them don’t have a strategy that gets them where they want to go. Check out this article to learn twelve ways to change your career that really won’t work.

With the current high demand for accounting and finance professionals, you may find that it can be incredibly lucrative to become a contractor. A contractor, also often called a Consultant for higher-level positions, is an individual who is either employed by a third-party agency, or who contracts directly with an organization to provide services. Some companies rely heavily on contractors. Others have a culture or management team that discourages them. The services to be performed can either be functionally oriented (e.g. an Interim Controller) or project oriented. The scope, length, short and long-term goals of the project should all be outlined in depth prior to initiating a contract. Usually there is an hourly bill rate associated with the contractor’s work, but many other arrangements such as fixed periodic fees or fixed project fees exist. The work of the contractor is either supervised by the third-party agency that employs them, or someone at the client site. This is often dependent on factors such as the company or the nature of the work, the agency’s and the client’s supervisory capabilities.

Are you thinking about switching careers? If you are, you're not alone. Most Americans switch careers three times in their lifetime. Nevertheless, switching careers is scary. And it's especially paralyzing the older you get. But making a career switch is very possible and much more common than you might think.

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