Casual Articles - Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results

Delightful Customer Service Experience

Since I do a lot of traveling between my office and clients within the Chicago metropolitan area, I spend a lot of money at gas stations and hence I am always trying to save a few cents. At one Interstate intersection, there is one station that is convenient as it is on the same side of the street and an easy in-out. However, this station is always several cents to a dime more than the one on the other side of the overpass.

Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.

When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her CV Writing - Why You Need A Web CV?
1. In this age of technology a CV put together on an old typewriter and sent ‘snail mail’ is not enough. A Web CV is simply a copy of your CV produced on a web page that can be accessed via the Internet rather than held on your PC at home. It is an ideal addition to your job hunting toolkit if you intend to spend any time away from your PC.2. Imagine being away for the weekend, whether on a wild trip to Amsterdam or a cosy hotel in Paris. You pop into an Ia, I spend a lot of money at gas stations and hence I am always trying to save a few cents. At one Interstate intersection, there is one station that is convenient as it is on the same side of the street and an easy in-out. However, this station is always several cents to a dime more than the one on the other side of the overpass.

Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.

When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her Taking Charge of the Job Interview
You are not alone if you dislike job interviews. Many senior-level executives, accustomed to being in control, are uncomfortable with the uncertainty of the interview situation. The good news is that you can take charge of every interview, by using a common interview technique to your advantage.I’m referring to the technique of behavioral interviewing, which simply means that interviewers ask very specific questions about real situations. The theory is thatf the overpass.

Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.

When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her The Need for Pre-Employment Drug Testing
Employers have many reasons for requiring pre-employment drug testing. One of the most obvious reasons is that of safety. Those handling dangerous equipment or those who drive commercial vehicles have a greater chance of accidents or inflicting injury upon themselves or others if they are under the influence. Companies have a moral and legal obligation to ensure that their employees adhere to Federal work-safety guidelines, and pre-employment drug screenings can be, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her Workplace Violence - 8 Tips For Spotting Early Warning Signs
One of the greatest threats facing both employees and the companies they work for, is workplace violence. It has become the leading cause of death for women and the second leading for men, following closely behind motor vehicle accidents. In fact, the best estimates now being reported show that 1-in-4 employees will be the victim of workplace violence this year alone.While the media is quick to highlight the most deadly attacks that occur, the fact is thate the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or what? I asked her if this was part of her customer service training or was she always so customer service focused? She said that she is always like this because she truly appreciates every customer who walks through the doors. I thanked her and walked to my car thinking that the couple of cents I pay more for this fuel was worth it.

Undelightful Customer Service Experience

As I attend and speak at conferences, I was attempting to reserve a room at a national chain. Since the conference had just moved, I was a new person to this particular hotel. The reservation person that I spoke to was not physically located at the site even though the number was for this hotel’s geographic location. After waiting several minutes, I finally reached a reservation’s person. This lady was polite, but sounded like she was speaking to a dead fish. And I was the dead fish!

I had to repeat information to her several times before I could learn if any rooms were available. When room availability was confirmed, I asked physically if these rooms were away from the pipes and noise that I had heard several other of my colleagues had experienced during the last conference. She couldn't tell me that. I said I would think it over.

My fingers quickly dialed

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