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Casual Articles - Customer Service – What You Say Makes a Difference
Recently a number of couples I know are getting a divorce. One relationship ended because one of them found someone who met their needs more than their spouse did and another marriage is ending due to lack of passion. A third couple is cal
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpfu
Business forms help in running a business smoothly and successfully by maintaining information about various business activities in an organized way. They provide a quick reference to the company records and every day transactions. They al
1. Listen carefully to your own speech and start to notice, and then cut out, ‘crutch words’ – words which mean nothing, but which we commonly use as padding. Words like ‘basically’, ‘actually’, ‘you know’, ‘sort of’ and of course the dreaded ‘at the end of the day’!
Not only are they incredibly irritating when used repeatedly, but they will make you sound unsure of your facts and unprofessional. You might find you slip into this habit when you’re feeling flustered or uncertain.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful
As a career coach, workers reveal their souls to me. Not just clients, where the relationship requires and benefits from, deep personal exploration -- but complete strangers send me emails, almost daily, about their work experience, their
1. Listen carefully to your own speech and start to notice, and then cut out, ‘crutch words’ – words which mean nothing, but which we commonly use as padding. Words like ‘basically’, ‘actually’, ‘you know’, ‘sort of’ and of course the dreaded ‘at the end of the day’!
Not only are they incredibly irritating when used repeatedly, but they will make you sound unsure of your facts and unprofessional. You might find you slip into this habit when you’re feeling flustered or uncertain.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpfu
Dear Santa,I want you to bring me absolutely, positively EVERYTHING IN THE WORLD for Christmas, but EVERYTHING IN THE UNIVERSE would be better. Before proceeding, please demonstrate prior mastery of these skills.Sincerely, nothing, but which we commonly use as padding. Words like ‘basically’, ‘actually’, ‘you know’, ‘sort of’ and of course the dreaded ‘at the end of the day’!
Not only are they incredibly irritating when used repeatedly, but they will make you sound unsure of your facts and unprofessional. You might find you slip into this habit when you’re feeling flustered or uncertain.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpfu
Just getting back from seven days at the Westin Hotel in Puerto Vallarta.The purpose of this trip was to meet with my mastermind group - Master Speakers International. We've been meeting four times a year for the last 10 years.
2. Avoid expressions like ‘you must’, ‘you should’, ‘you have to’ when talking to the customer – they don’t have to do anything unless it’s take their business elsewhere!
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpfu
Meteorologists claim, you can tell when you’re about to get hit by lightening: The little hairs on the back of your neck stand straight up, a sure sign that the air around you has become electrically charged.Ditto for the workplace.
“If I receive your order by Friday, it can be dealt with immediately” sounds so much more pleasant and helpful than “You have to get your order in by Friday or it will take another week”.
3. Never tell the customer what you can’t do! Instead of “We can’t deliver until next month”, say “We can guarantee delivery by mid-May”. Always make sure you are giving yourself plenty of leeway - under-promise and over-deliver.
4. Remember to say thank you – don’t take their custom for granted. You can express appreciation in all kinds of ways, from verbally to a quick note or a bunch of flowers. Or think about offering ways in which to reward regular custom – buy a certain amount and get one free etc.
These suggestions have come out of discussions during customer service and sales courses, and I hope they will help you to develop and maintain good relationships with your customers.
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