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Casual Articles - When Giving Service, Give It Cheerfully
I recently received a phone call from a very enthusiastic, if not perky, flight attendant who has been working in the commercial sector for several years. I could tell that the airliner end of flying was no longer for her; I also heard a certain excitement in her voice as she imagined herself flying within business aviation. Truthfully, it is this type of conversation that inspires me to promote our industry as I believe it is one of the best industries around.Unfortunately, the industry is also going through some difficult times. Compared to the mid to late 1990s, business remains down. Sure, there are people flying, jobs to be had, and money to be made. But, as the airliners continue their downward spiral, the pool of people who want to enter corporate
The conventional definition of printing mainly refers to the reproduction of texts and images, typically with ink on paper with the use of a printing press. The concept facilitates printing on various surfaces, ranging from paper and metal to plastics and fabric. Different techniques are employed for printing on the different substrates. The ink used may also differ from surface to surface.The ink that is used greatly influences the cost of printing. Water-based and oil-based inks were the first types of ink used in the traditional printing processes. However, today, hybrid inks have been developed, which offer a more cost-effective solution to all printing needs.The right printing technique should be chosen, as it not only affects the cost of prin
But customer service is not always what its name would imply.
Like you, I observe many so-called service providers performing their day-to-day activities: store clerks, automobile service writers, airline ticket agents, airline gate agents, rental car agents, hotel desk clerks, all kinds of home service personnel such as plumbers and electricians, plu
Have you ever wondered, while interviewing a candidate, how will you suspend your own personal biases during the interview? Well, if you have, you might want to read on and learn how to do just that.Behavioral interviewing is a relatively new mode of job interviewing. Employers such as AT&T and Accenture (formerly Andersen Consulting) have been using behavioral interviewing for 15 years, and because increasing numbers of employers are using behavior-based methods to screen job candidates, understanding how to excel in this interview environment is becoming a crucial job-hunting skill.What is Behavior Based Interviewing? Behavior-based interviewing focuses on your past experiences, behaviors, attitudes, personal skills and capacities that are job
But customer service is not always what its name would imply.
Like you, I observe many so-called service providers performing their day-to-day activities: store clerks, automobile service writers, airline ticket agents, airline gate agents, rental car agents, hotel desk clerks, all kinds of home service personnel such as plumbers and electricians, pl
You started your business with dreams of making millions. When the time comes to sell your business, you will want to keep as many of those after tax dollars as you possibly can in exchange for your blood, sweat and tears. Advance planning can make a big difference in the amount you pocket after the sale of your business.Consider this. Under prevailing tax rates, Owner A sells a business for $1 million in cash and nets $800,000 in after tax proceeds. Owner B also sells his/her business for $1 million in cash, yet only nets $500,000 (or less) in after tax proceeds. The difference in the cash you keep has everything to do with the form of ownership and elective tax status, the nature of the transaction, and the tax structuring that
Like you, I observe many so-called service providers performing their day-to-day activities: store clerks, automobile service writers, airline ticket agents, airline gate agents, rental car agents, hotel desk clerks, all kinds of home service personnel such as plumbers and electricians, pl
It is difficult to find the best jobs by using the conventional way of job hunting because they are hardly ever advertised. In reality, people are recommended for the positions by someone within their professional network who would also provide tips on how to ace the job interviews. Dr. Obi Igbokwe, CEO of Biohealthmatics.com (http://www.biohealthmatics.com), a biotechnology career website, agrees that to get the best jobs, it is important to have a solid network of contacts. He also mentions it is now easier to have those contacts by networking online. Online networking, which involves the mutual exchange of information and knowledge between people through online forums and websites, has moved the art of networking from conferences, industry breakfa
The impact of injection molding on the economy is bigger than you think. Since its invention in 1872, the injection molding process (along with the plastics industry) has turned into a multi billion dollar industry. Injection molding manufactures around 32% of plastics by weight. Because of this process, the construction of a lot of durable consumer and industrial items important to us are made cheap.Components and specifications of the machineA typical injection molding machine is made up of the following components: the injection system, hydraulic system, mold system, clamping system and control system. For thermoplastics, the injection molding machine turns pelleted or granular raw plastics into final molded parts using of the following: melt,
Even when I observe customer service being delivered, it’s frequently not delivered cheerfully.
“Well, yeah, we can get out there and pick it up, but we’re pretty busy right now. It’s Monday morning, you know. How big of a hurry are you in?”
“Sure, we can make the change, but it’s going to cost you an extra $100.”
After purcha
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