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  • Casual Articles - Customer Service 101

    Business Customs and Protocol in Brazil
    Brazilians seek long term relationships. Though profits are very important, it is almost always a secondary issue after personal relationships. A foreign company which enters the Brazilian market with such intentions
    legal plea of culpability. It is an expression of regret over
    Good Customer Service - Simple, But Not Easy
    Over the years I’ve realized that giving great customer service is simple, but not easy. I imagine that you’ve read many customer service articles. You may have heard many new approaches to serving customers. Perhap
    There are thousands of books, courses, and articles written to improve basic customer service skills. Today is one of those days I was reminded why.

    Here's a few tips.

    Make the 1st words out of your mouth, "I am sorry." This is not a legal plea of culpability. It is an expression of regret over

    Daily Life of a Search Engine Optimization Specialist
    Have you ever considered an online career? The money is fast and easy. You don't have to work hard anymore and the cash just rolls in by the boat loads. Really life on the net is very simple. You simply find some pro
    o improve basic customer service skills. Today is one of those days I was reminded why.

    Here's a few tips.

    Make the 1st words out of your mouth, "I am sorry." This is not a legal plea of culpability. It is an expression of regret over

    Throw that Pen - Get a Chemical Signature
    May I lick the contract?The Chemical Signature is a simple concept: make your ink unique by mixing a new color and adding secret components. Even salt and sugar will do it. Now, the custom ink could have been
    days I was reminded why.

    Here's a few tips.

    Make the 1st words out of your mouth, "I am sorry." This is not a legal plea of culpability. It is an expression of regret over

    Five Musts of Good Customer Service
    Have you ever seen one of the signs regarding customer services that many places of business have hanging up? They say, "Rule Number 1: The customer is always right," and below that, "Rule Number 2: Refer back to ru
    the 1st words out of your mouth, "I am sorry." This is not a legal plea of culpability. It is an expression of regret over
    Passing Valuable Information
    When we are talking about passing valuable information, we are not talking about trade secrets or insider information on the competition. We are talking about statistical information that will have some impact on con
    legal plea of culpability. It is an expression of regret over the negative experience had by someone else.

    Never pass up a perfectly good opportunity to keep your mouth shut. God gave you 2 ears & 1 mouth for a reason. Listen. As Covey says, seek first to understand THEN to be understood.

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