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Casual Articles - The Voice of Customer Service
Customized service is the most popular thing that is happening in the field of business. In fact, customization is one of the most sought after element by people all over the world. Customization basically means to make or prepare a thing exactly as you want it. Products of different types are available in the market and custom banner is nothing different than any other customized product. Custom banners are banners that are made just as you want it to be made. Banners has been used since early days to convey any kind of message and custom banners are ideal for you to use if you want to tell anything to anyone.<
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s make sure the information we convey is supported by our inflections.
Actors often take the Shakespearean phrase “to be or not to be, that is the question” and repeat it alternately while emphasizing different words. For instance, one variant might be “To be or NOT, to be THAT is the question!”
Revisiting our triplet of phrases let’s see how inflection alters their meaning:
People who use crystal meth will stay up without sleep for days and if they come to work with no sleep that is not good for their bio-systems or your customer base as you can see something is wrong with them. If a worker has blood shot eyes or dilated pupils it sends up red flags, not to mention the liability risk if something goes wrong on the job.When a person gives up their personal goals and destiny for a drug, they no longer care about anything except the next time they are on it. Some who are pro-legalization of crystal meth say that employees on drugs are more enthusiastic and alert and make better
Customer service is about more than mouthing the words customers want to hear. You have to sound believable. How do you sound? Try this experiment. Call your own answering machine and leave yourself a message normally intended for your customers. Now replay it. Are you convincing? Does sincerity ring from your voice or are you just mouthing clich?s in a disinterested fashion?
Depending your tone of voice you can alternately sound:
Compassionate or Condescending
Confident or Insecure
Knowledgeable or Ignorant
Attentive or Disinterested
Focused or Scattered
Alive or Comatose
Pick one of the following phrases:
“Thank you for calling. We’re excited to serve you.”
“Welcome back. It’s so nice to see you again.”
“We’ve missed you. Thank you for coming in again.”
Mouth it a few times to a colleague next to you or over the phone to a friend.
- Now ask your listener: "How do I sound?"
- When you’re monotonal you may sound flat and lifeless.
- How does this sound when you’re tired? Uninspired?
- How does this sound when you’re expressive? Do you generate good will and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service representatives have mirrors on their desk. It’s not to admire their beauty or to insure the proverbial spinach isn’t stuck to their teeth. In this case, the mirror has two purposes. First, as a reminder to reps to smile while on the phone. Even though their smile isn’t seen by listeners, it is felt. When we smile it loosens up our jaws and relaxes us. This is then conveyed through our voice. We sound more relaxed, friendly and open because we are. The act of smiling activates certain muscles in our face and neck and actually alters our disposition for the better. The mirror both reminds us to smile and confirms we are when we glance at it periodically. Not to sound overly Dramatics, but “What you see is what they get.”
Inflection
When we consider the message our voice sends customers, don’t forget to consider your inflection. It is important to understand where in a sentence you put the emphasis. What words do you accentuate? Which words do you emphasize? Depending on your placement of accent you can send different messages with the same set of words. Consider the following statement: “It’s all over my friend.” Depending on the placement of accent and pause, this statement could either lament the end of a successful run of some sort, or be describing the result of a sick bird flying overhead of your pal.
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s make sure the information we convey is supported by our inflections.
Actors often take the Shakespearean phrase “to be or not to be, that is the question” and repeat it alternately while emphasizing different words. For instance, one variant might be “To be or NOT, to be THAT is the question!”
Revisiting our triplet of phrases let’s see how inflection alters their meaning:
The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!1. No option to speak to a person The biggest trap is that IVR entices the unwary into the lure of being able to provide service to the customer with no human intervention. IVR vendors are often guilty of selling this offering. While IVR can be of great help, providing a self-service facility to regular customers, it is not the complete panac
Depending your tone of voice you can alternately sound:
Compassionate or Condescending
Confident or Insecure
Knowledgeable or Ignorant
Attentive or Disinterested
Focused or Scattered
Alive or Comatose
Pick one of the following phrases:
“Thank you for calling. We’re excited to serve you.”
“Welcome back. It’s so nice to see you again.”
“We’ve missed you. Thank you for coming in again.”
Mouth it a few times to a colleague next to you or over the phone to a friend.
- Now ask your listener: "How do I sound?"
- When you’re monotonal you may sound flat and lifeless.
- How does this sound when you’re tired? Uninspired?
- How does this sound when you’re expressive? Do you generate good will and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service representatives have mirrors on their desk. It’s not to admire their beauty or to insure the proverbial spinach isn’t stuck to their teeth. In this case, the mirror has two purposes. First, as a reminder to reps to smile while on the phone. Even though their smile isn’t seen by listeners, it is felt. When we smile it loosens up our jaws and relaxes us. This is then conveyed through our voice. We sound more relaxed, friendly and open because we are. The act of smiling activates certain muscles in our face and neck and actually alters our disposition for the better. The mirror both reminds us to smile and confirms we are when we glance at it periodically. Not to sound overly Dramatics, but “What you see is what they get.”
Inflection
When we consider the message our voice sends customers, don’t forget to consider your inflection. It is important to understand where in a sentence you put the emphasis. What words do you accentuate? Which words do you emphasize? Depending on your placement of accent you can send different messages with the same set of words. Consider the following statement: “It’s all over my friend.” Depending on the placement of accent and pause, this statement could either lament the end of a successful run of some sort, or be describing the result of a sick bird flying overhead of your pal.
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s make sure the information we convey is supported by our inflections.
Actors often take the Shakespearean phrase “to be or not to be, that is the question” and repeat it alternately while emphasizing different words. For instance, one variant might be “To be or NOT, to be THAT is the question!”
Revisiting our triplet of phrases let’s see how inflection alters their meaning:
There are many times in the career of a marketing person where this issue will come up - which agency should I use? From the perspective of the advertising agency or the marketing agency, the answer is simple, "Use us!"The client is usually pressured from many quarters, among which are the pressure to deliver results, the watching eyes of everyone anxious to see a "great advertisement" and of course, the pressures from various Account Executives and Account Directors to make the big decisionThere are many resources available that discuss various criteria that can be used to select the best marketin and energy?
- How does this sound when you’re sincere? Is there a genuine quality to your voice?
- How does this sound when you’re friendly? Does warmth emanate from your conversation?
- How does this sound when you are smiling? Does your good humor come translate?
Mirror Mirror on the Desk
There is a reason many telesales and customer service representatives have mirrors on their desk. It’s not to admire their beauty or to insure the proverbial spinach isn’t stuck to their teeth. In this case, the mirror has two purposes. First, as a reminder to reps to smile while on the phone. Even though their smile isn’t seen by listeners, it is felt. When we smile it loosens up our jaws and relaxes us. This is then conveyed through our voice. We sound more relaxed, friendly and open because we are. The act of smiling activates certain muscles in our face and neck and actually alters our disposition for the better. The mirror both reminds us to smile and confirms we are when we glance at it periodically. Not to sound overly Dramatics, but “What you see is what they get.”
Inflection
When we consider the message our voice sends customers, don’t forget to consider your inflection. It is important to understand where in a sentence you put the emphasis. What words do you accentuate? Which words do you emphasize? Depending on your placement of accent you can send different messages with the same set of words. Consider the following statement: “It’s all over my friend.” Depending on the placement of accent and pause, this statement could either lament the end of a successful run of some sort, or be describing the result of a sick bird flying overhead of your pal.
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s make sure the information we convey is supported by our inflections.
Actors often take the Shakespearean phrase “to be or not to be, that is the question” and repeat it alternately while emphasizing different words. For instance, one variant might be “To be or NOT, to be THAT is the question!”
Revisiting our triplet of phrases let’s see how inflection alters their meaning:
Here are five ways prove your worth and get ahead at work from "The Office Coach:"Be Proactive This is the number one problem of new workers in the workplace. They spent their entire career up to this point in schools where they were spoon fed assignments and activities. They were always told where to go and what to do and now, suddenly, they’re at a job and they don’t know that they are required to think for themselves. Believe it or not, I’ve noticed it in some older workers too. We live in a different world now than, say, 20 years ago. This is a world of mergers, downsizing, technology th. We sound more relaxed, friendly and open because we are. The act of smiling activates certain muscles in our face and neck and actually alters our disposition for the better. The mirror both reminds us to smile and confirms we are when we glance at it periodically. Not to sound overly Dramatics, but “What you see is what they get.”
Inflection
When we consider the message our voice sends customers, don’t forget to consider your inflection. It is important to understand where in a sentence you put the emphasis. What words do you accentuate? Which words do you emphasize? Depending on your placement of accent you can send different messages with the same set of words. Consider the following statement: “It’s all over my friend.” Depending on the placement of accent and pause, this statement could either lament the end of a successful run of some sort, or be describing the result of a sick bird flying overhead of your pal.
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s make sure the information we convey is supported by our inflections.
Actors often take the Shakespearean phrase “to be or not to be, that is the question” and repeat it alternately while emphasizing different words. For instance, one variant might be “To be or NOT, to be THAT is the question!”
Revisiting our triplet of phrases let’s see how inflection alters their meaning:
When you were a child or a teenager, did you dream of what you would be when you grew up? Most of us had dreams when we were young, but how many of us actually fulfil them? Most of us set our dreams aside when reality kicks in and unfortunately for many, those dreams stay buried forever.Although the dream may be buried, the feeling that things could be different, that there must be more to life, never really goes away. So, it’s not surprising to find you have reached a point in life where you are looking for something better, but not sure how to go reach it. Perhaps the original dream is still there, or pent of accent and pause, this statement could either lament the end of a successful run of some sort, or be describing the result of a sick bird flying overhead of your pal.
Similarly, this statement, based on inflection, may send two entirely different messages: “What’s that in the road ahead?” or “What’s that in the road, a head?” You can see how inflections inform. Let’s make sure the information we convey is supported by our inflections.
Actors often take the Shakespearean phrase “to be or not to be, that is the question” and repeat it alternately while emphasizing different words. For instance, one variant might be “To be or NOT, to be THAT is the question!”
Revisiting our triplet of phrases let’s see how inflection alters their meaning:
“Thank you for calling. We’re delighted to serve you.”
We can place the accent on different words to convey different sentiments. The capital letters indicate the words being accented through our inflection.
“THANK you for calling. We’re delighted to serve you.”
“Thank you for CALLING. We’re delighted to serve you.”
“Thank you for calling. We’re DELIGHTED to serve you.”
“Thank you for calling. We’re delighted to SERVE you.”
“Thank YOU for calling. We’re delighted to serve YOU.”
For yourself, try this same exercise with each of the statements below, accenting different words within each sentence so as to find the inflection that best conveys your sentiment.
“Welcome back. It’s so nice to see you again.”
“We’ve missed you. Thank you for coming in again.”
Voice Your Concern Using a pleasant tone, effective intonation, and empathic emotion your voice can go a long way toward helping customers feel heard, valued and cared for. Mama was right, it is more than what you say, it's how you say it too.
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