Casual Articles
Hubs | Hubbers | Topics | Request
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > 20 Business Telephone Etiquette Tips

Tags
  • while
  • difficult
  • dental
  • solve hanging
  • three timesalways
  • doing business
    		•

    Links
  • A Dog's Tale
  • MLM Recruiting- Cold Market Prospecting- 5 SCORCHING Opening Phrases
  • Obesity - Promising New Approaches to Weight Loss
    		•

    Casual Articles - 20 Business Telephone Etiquette Tips

    Used Wire EDM Machines
    Unfortunately, while the down-turn in the economy in the United States has been an unwelcome event, there are numerous great deals one can find with used wire EDM sales on machines including the Elox-Fanuc, Japax, and Mitsubishi as well as numerous other brands.First, before looking into used wire EDM sales and investing such a large amount of capital into any tool, one must verify the integrity and reputation of the business. In the same vein of “Buyer beware,” one must be sure that the company with which he or she is doing business is very reputable. While one is verifying the business, it is sound business advice to determ
    ng Department."
  • Always make collection calls in private and away from the patient flow or public areas.
  • If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
  • Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
  • When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. I recommend a remote, handless headset for the business staff. They are wonderful. This will solve hanging up as you push release on the headset to hang up the phone. Also, it does not tie your staff to their desk. The team member checking on insurance really appreciates this device. (The phone can also be answered if away from your desk.)
    • Customer Services Departments: Do They Live Up To The Name?
    Have you ever been transferred on the telephone to the so-called customer service department and the lady or gentleman on the other end cannot or rather will not help you with your problem? All you get is a bureaucratic; I am sorry but that is our policy.And you think to yourself; I am sorry but I was your customer and now I am your competitors customer and I am going to tell the whole friggin world too. Well if you have had this experience and such thoughts you are not alone. In fact this is exactly the problem that businesses and corporations face these days.They cannot find anyone smart enough to do the job right, s
    Today's technology has many advantages and a great many disadvantages. I often wonder how our society survived without a mobile telephone. I wonder how I survived without the Internet. I was connected when Prodigy was first introduced on the scene. The pharmaceutical company for which I worked provided a laptop to help me manage my territory or I may have not been so well connected.

    One disadvantage of a mobile telephone is the lack of telephone etiquette. People seem to have no manners when talking on their phones. Personally, I do not care to hear another person's conversation. If I'm having dinner alone in a restaurant, I believe I am having more fun than a family whose parent (usually the Father) is interrupted by a call and does not tell the caller about the personal family time he's having but continues to talk on the phone. Of course, it's not my business. I have no idea the understanding that exists between those family members. I do know the call is about business because people tend to talk extremely loud when talking on their mobile phones. That really annoys me.

    I have addressed my leisure time away from the workplace where I have observed others and their inconsideration to the general public. At the workplace, impoliteness and rudeness to others when on the phone or not, is totally unacceptable from employees. Since I am a trainer and consultant, I find it extremely difficult minding my own business when I hear conversations employees have with customers, clients or patients. I think of the many opportunities I have to offer assistance to the companies who have not made the connection between untrained employees in the area of proper telephone etiquette (or any area if the employee is untrained) and lower profits. Every connection an employee has with a customer, patient, client (or potential one) is vital to the profits of any company. I therefore offer to you, 20 Telephone Etiquette for Businesses Tips. I'm aware many of these tips are common sense yet I'm also aware common sense is not very common, oftentimes. This list was initially written for dental and medical healthcare professionals but is applicable to any business.

    1. Make sure you speak clearly and are smiling as you answer the phone; also identify yourself.
    2. Before placing a caller on hold, ask their permission first and thank them.
    3. It is better to return a call than to keep someone on hold too long. If the phone rings back to you, you've kept them on hold too long.
    4. Do not forget to return the call as you promised.
    5. Do not permit the phone to ring into the office more than three times.
    6. Always use a pleasant, congenial and friendly tone.
    7. Never interrupt the person while he/she is talking to you.
    8. Never engage in an argument with a caller.
    9. Do not handle an unhappy caller's concern openly at the checkin-checkout desk.
    10. Do not make it a habit of receiving personal calls at work.
    11. Do not answer the phone if you are eating or chewing gum.
    12. Do not give the impression that you are rushed. It is better to return the call when you can give the person the time they need to handle the reason for their call.
    13. Learn how to handle several callers simultaneously with ease and grace.
    14. Return calls promptly that have been left on voice mail and ansafones.
    15. Always get the best number (and an alternate) and the best time to have a call returned to the caller, especially if a manager or another team member must return the call.
    16. Do not ever leave a message with someone else or on an ansafone or voice mail regarding details of a delinquent account. Instead, leave a message asking the person to call the "Accounting Department."
    17. Always make collection calls in private and away from the patient flow or public areas.
    18. If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
    19. Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
    20. When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. I recommend a remote, handless headset for the business staff. They are wonderful. This will solve hanging up as you push release on the headset to hang up the phone. Also, it does not tie your staff to their desk. The team member checking on insurance really appreciates this device. (The phone can also be answered if away from your desk.)
    An Exercise in Creating Your Future
    There are two kinds of people: Those who wait for events to carry them along, and those who take what comes and with it design their own futures.One of the most powerful success factors in life is envisioning a future. You cannot reach what you cannot imagine. Envisioning a state of affairs of your own desire is the first step in making the future happen.A Simple ExerciseConsider a project you are working on today. Perhaps it's starting your own business, building a tool shed, creating a quilt, or taking an adventure vacation in Cambodia. Pick any goal so long as it has deep significance for you. members. I do know the call is about business because people tend to talk extremely loud when talking on their mobile phones. That really annoys me.

    I have addressed my leisure time away from the workplace where I have observed others and their inconsideration to the general public. At the workplace, impoliteness and rudeness to others when on the phone or not, is totally unacceptable from employees. Since I am a trainer and consultant, I find it extremely difficult minding my own business when I hear conversations employees have with customers, clients or patients. I think of the many opportunities I have to offer assistance to the companies who have not made the connection between untrained employees in the area of proper telephone etiquette (or any area if the employee is untrained) and lower profits. Every connection an employee has with a customer, patient, client (or potential one) is vital to the profits of any company. I therefore offer to you, 20 Telephone Etiquette for Businesses Tips. I'm aware many of these tips are common sense yet I'm also aware common sense is not very common, oftentimes. This list was initially written for dental and medical healthcare professionals but is applicable to any business.

    1. Make sure you speak clearly and are smiling as you answer the phone; also identify yourself.
    2. Before placing a caller on hold, ask their permission first and thank them.
    3. It is better to return a call than to keep someone on hold too long. If the phone rings back to you, you've kept them on hold too long.
    4. Do not forget to return the call as you promised.
    5. Do not permit the phone to ring into the office more than three times.
    6. Always use a pleasant, congenial and friendly tone.
    7. Never interrupt the person while he/she is talking to you.
    8. Never engage in an argument with a caller.
    9. Do not handle an unhappy caller's concern openly at the checkin-checkout desk.
    10. Do not make it a habit of receiving personal calls at work.
    11. Do not answer the phone if you are eating or chewing gum.
    12. Do not give the impression that you are rushed. It is better to return the call when you can give the person the time they need to handle the reason for their call.
    13. Learn how to handle several callers simultaneously with ease and grace.
    14. Return calls promptly that have been left on voice mail and ansafones.
    15. Always get the best number (and an alternate) and the best time to have a call returned to the caller, especially if a manager or another team member must return the call.
    16. Do not ever leave a message with someone else or on an ansafone or voice mail regarding details of a delinquent account. Instead, leave a message asking the person to call the "Accounting Department."
    17. Always make collection calls in private and away from the patient flow or public areas.
    18. If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
    19. Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
    20. When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. I recommend a remote, handless headset for the business staff. They are wonderful. This will solve hanging up as you push release on the headset to hang up the phone. Also, it does not tie your staff to their desk. The team member checking on insurance really appreciates this device. (The phone can also be answered if away from your desk.)
    Job Satisfaction - Finding Balance between Work and Play
    Do you jump out of bed each morning excited about going to work? You can’t wait for the conference call or board meeting scheduled first thing and your co-workers are a joy to be around, right?Not so for most people. Then, why is it that Americans spend so much time doing something they don’t enjoy? Obviously we have to pay the bills, but we don’t eat foods we hate, or wear perfume we can’t stand to smell. If we don’t wear clothes that are not a good fit or style for us then why do we stay in a job that doesn’t serve our highest good? This is not to suggest that you walk in tomorrow morning and abruptly quit the job you are iI therefore offer to you, 20 Telephone Etiquette for Businesses Tips. I'm aware many of these tips are common sense yet I'm also aware common sense is not very common, oftentimes. This list was initially written for dental and medical healthcare professionals but is applicable to any business.

    1. Make sure you speak clearly and are smiling as you answer the phone; also identify yourself.
    2. Before placing a caller on hold, ask their permission first and thank them.
    3. It is better to return a call than to keep someone on hold too long. If the phone rings back to you, you've kept them on hold too long.
    4. Do not forget to return the call as you promised.
    5. Do not permit the phone to ring into the office more than three times.
    6. Always use a pleasant, congenial and friendly tone.
    7. Never interrupt the person while he/she is talking to you.
    8. Never engage in an argument with a caller.
    9. Do not handle an unhappy caller's concern openly at the checkin-checkout desk.
    10. Do not make it a habit of receiving personal calls at work.
    11. Do not answer the phone if you are eating or chewing gum.
    12. Do not give the impression that you are rushed. It is better to return the call when you can give the person the time they need to handle the reason for their call.
    13. Learn how to handle several callers simultaneously with ease and grace.
    14. Return calls promptly that have been left on voice mail and ansafones.
    15. Always get the best number (and an alternate) and the best time to have a call returned to the caller, especially if a manager or another team member must return the call.
    16. Do not ever leave a message with someone else or on an ansafone or voice mail regarding details of a delinquent account. Instead, leave a message asking the person to call the "Accounting Department."
    17. Always make collection calls in private and away from the patient flow or public areas.
    18. If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
    19. Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
    20. When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. I recommend a remote, handless headset for the business staff. They are wonderful. This will solve hanging up as you push release on the headset to hang up the phone. Also, it does not tie your staff to their desk. The team member checking on insurance really appreciates this device. (The phone can also be answered if away from your desk.)
    Automotive Logo Designs - Components Of Automotive Logo Designs
    Automotive logo designs are probably one of the most stylish logos around. Cars, bikes and other similar stuff are incorporated in automotive logo designs to make them look classier and more eye-catching. Your automotive logo designs can benefit you by certain ways; it can setup a base for you to market your products well and to be recognized better. When creating automotive logo designs, the designer needs to pay attention to three factors which are (1) the objective to be achieved by the logo design, (2) should be according to the latest trend and (3) should be of high quality. Anyhow, the basic rule for designing good automotive with a caller.
  • Do not handle an unhappy caller's concern openly at the checkin-checkout desk.
  • Do not make it a habit of receiving personal calls at work.
  • Do not answer the phone if you are eating or chewing gum.
  • Do not give the impression that you are rushed. It is better to return the call when you can give the person the time they need to handle the reason for their call.
  • Learn how to handle several callers simultaneously with ease and grace.
  • Return calls promptly that have been left on voice mail and ansafones.
  • Always get the best number (and an alternate) and the best time to have a call returned to the caller, especially if a manager or another team member must return the call.
  • Do not ever leave a message with someone else or on an ansafone or voice mail regarding details of a delinquent account. Instead, leave a message asking the person to call the "Accounting Department."
  • Always make collection calls in private and away from the patient flow or public areas.
  • If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
  • Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
  • When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. I recommend a remote, handless headset for the business staff. They are wonderful. This will solve hanging up as you push release on the headset to hang up the phone. Also, it does not tie your staff to their desk. The team member checking on insurance really appreciates this device. (The phone can also be answered if away from your desk.)
    • ACH or Credit Cards
    Most businesses accept credit cards and consider the process fees a cost of doing business. However by implementing an ACH payment system you can realize dramatic savings and increase sales.ACH refers to the Automated Clearing House and generically means moving money electronically to and from checking and savings accounts. An example would be a check by phone or taking recurring payments directly from a checking account.The MAJOR difference between ACH and credit card processing is that a credit card transaction “captures” the merchant’s funds from the consumer and essentially guarantees payment. An ACH ng Department."
  • Always make collection calls in private and away from the patient flow or public areas.
  • If possible, provide a telephone for patients/customers/clients to use. An area providing privacy is preferred.
  • Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given you permission to do so.
  • When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver. Otherwise, always hang up the phone, gently. I recommend a remote, handless headset for the business staff. They are wonderful. This will solve hanging up as you push release on the headset to hang up the phone. Also, it does not tie your staff to their desk. The team member checking on insurance really appreciates this device. (The phone can also be answered if away from your desk.)
    • Contact me if you'd like to know the make and model of the remote, handless headset recommended. I am not asserting this list answers (no pun intended) all of the issues surrounding excellent telephone skills but it's a very good start. If a tip does not apply to you or your business, I commend you. If even one does, I encourage you to begin immediately to eliminate it.

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.casualarticles.com/article/15198/casualarticles-20--Business-Telephone-Etiquette-Tips.html">20 Business Telephone Etiquette Tips</a>

    BB link (for phorums):
    [url=http://www.casualarticles.com/article/15198/casualarticles-20--Business-Telephone-Etiquette-Tips.html]20 Business Telephone Etiquette Tips[/url]

    Related Articles:

    Vision, Mission & Purpose - Are you Guilty of Driving your Business without a Roadmap?

    For any business to succeed it must know what it is about. It must be able to explain what it is there to achieve, and where it ultimately wants to end up. Unfortunately the majority of businesses can’t describe, or don’t have a picture of what they are trying to become.

    The Brand or You

    People who want to have a reason to contact you will often do so through your brand identity. If someone wants good coffee, they have many choices of which place to go for a good cup. Peet's and Starbuck's offer you a reason to go through their branding.

    Unemployment Blues: Talk To Yourself

    One of the most effective ways to improve your mood and self-esteem is to create your own positive scripts for regular re-reading and study. On those days when you're really down on yourself and think that you're a failure, immersing yourself in a book crammed with notes about your qualities and accomplishments can restore your balance, brighten your spirits, and re-energize you for the rigors of the job hunt.

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com