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Casual Articles - Answering the Phone: It's Just Good Manners
Getting a job can be a very stressful experience, but the right preparation can really take off some of the pressure. One of the most basic ways you can really improve your chances of being hired is by having a professional resume. Most employers have seen thousands, if not more, resumes in their position and can instantly recognize something that is professional versus something that is rushed and sloppy. Using professional resume writers for developing the perfect resume is an excellent way to insure the quality of your resume and help give you confidence in applying for the jobs you know you can do.A solid resume is always considered heavily in the job hiring process. People who present th
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment ple
Is your company better than the competition? Do you provide lower prices to the customer? Does your company have much better customer service than that of your competitors? Do you and your employees really care about the customer and want them to know this? Your advertising needs to alert your customer in a way, which they can easily understand that you are better than your competition.You must advertise in a way, which visualizes your stance on customer service and customer care. When I say a way, which visualizes, I mean that words alone are not enough. After all almost all company advertising no matter where you go says that they have the best customer service and they care about thei
This week I called a well-known chain store (I’ll call it “Bargain World" for the remainder of this article) to inquire about getting a credit card for my business. This is the gist of the phone conversation that I experienced.
Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment plea
The senior manager of a large organization called me seeking help.‘We are stiff and bureaucratic,’ he said, ‘but we want to be more open. We are formal until it hurts but we’d like more innovation. Can you help us, Mr. Kaufman? Can you share a new perspective and bring some fresh ideas?’I accepted the assignment and found that what he said was true: they had an old culture of top-down control, suffocating authority, miles of red tape and rigid ways of working.With enthusiasm, I prepared a speech that opened many eyes. Laughter rolled through the audience, self-reflection mixed with humor. I saw skepticism and resignation, but also interest, possibility and a desire for new actio
Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment ple
Everybody has heard the horror stories about bosses that don't care, bosses that take advantage of their employees, bosses who don't do their jobs, etc...How can you prevent yourself from being categorized as one of "these bosses?"1) Know your job. Know it well. Know your employees' jobs. Preferably have done your employees' jobs before you landed your job as the "boss."2) Care about your employees. Honestly try to have compassion and understanding for each individual employee and their unique abilities and differing circumstances.3) Pay attention. Don't get caught up in the "paperwork" of being a "boss," so much so that you lose track of the "people," who you are the bos
Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment ple
Our DSL service was supposed to be up and running a couple of days after we moved into our new house. Three weeks later, I was still trying to figure out what had gone wrong. I spent hours on the phone, waiting for people to “look up my account” and “talk to their supervisor.” Turns out, someone had mysteriously cancelled my order. How did that happen? No one knew, but everyone I spoke to was “very sorry for your inconvenience,” and assured me he “would get to the bottom of this and get it resolved.” To this day, I have no idea what happened, or why it took so long to get my complaint resolved.After spending nearly a month on the phone, getting bounced from one department to another, ou
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment ple
Most people would have a hard time selecting the best small software company in America. But if we asked Global Shop Solutions customers to vote, they would have no trouble identifying their top pick.I recently had the great fortune of working with Global Shop Solutions in Houston. Their business works well on a lot of levels, but the most remarkable thing about the company is the tremendous value it creates for its customers.Global Shop provides comprehensive EPR systems to small- and medium-sized manufacturers. It helps those manufacturers automate their entire business from the initial quoting of a project to cash col
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment please," or anything else. She just abruptly placed me on hold.)
BW: “Customer service."
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me
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