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Casual Articles - TOOB Series: Turning Ordinary e-mail into Actionable Lifecycle Tasks
Customer Trust and LoyaltyCustomer trust is a precondition for prosperity. Yet, most businesses…• Act as if customer trust develops because the business believes it is honest.
• Build only a shallow type of trust that does not lead to profitable relationships and loyalty.
• Have no strategy to build the type of trust where customers increasingly value the relationship.Now is an excellent time to aggressively and systematically work at building customer trust. Virtually all bu e-mail message, pager notification, etc.) the purchase order that was attached to the e-mail would be stored in an attachments tab of the task formThe e-mail notification to the recipient would include a link in it - when accessed it would bring the recipient to a page where he or she could access the task, whereby they can add activities to the task, change the status, re-assign the task, and more. e-Mail monitoring that results in actionable tasks solves three (among other) major problems: - e-Mail is processed and deleted (as well as the attachment) immediately
- Accountability from the original e-mail beco
How's Your Yellow Page Ad's ROI?Let’s assume that you are one of the millions of family-run businesses that form the very core of the typical local Yellow Page directory. Say you’re the area plumber, auto repair shop, electrician, insurance agent, or restaurant owner. You have a YP ad because it seemed like the right thing to do when you opened up a few years back. Your YP rep helped draw up the ad and it looks pretty good. It has a picture of your shop, which he took with his digital camera. There’s a nic Leandro Goldberg, Contributing Blogger/CRM Advisor -- Part of the TOOB Series (thinking out-of-box)Here and there we're going to jump out-of-the-box with an occassional article that blends technology and alternative thought process. Being that it is the middle of the night and I'm not much of a sleeper, why not? We'll have to see if other TOOB articles follow this same trend of nocturnalistic inclination. eMail is here to stay (forever) - if our planet is completely dessimated, somehow somewhere there will be an Exchange server that survives. Companies are struggling today with the sheer volume of e-mail, and especially how to sort through thousands of messages and know what constitutes a good message as opposed to junk. e-Mail filters are a good way to reduce the level of unnecessary e-mail, but there is still the problem with how to deal with the good stuff. As the most widely accepted form of electronic communication, e-mail has become the standard for both business and personal use. Before you power on your computer tomorrow, take a moment and think about how many tasks are going to result from the average of a dozen to fifty e-mails that will be waiting for you. From those e-mails, how many of them are going to then spawn other tasks for other people? The push is on for ways to reduce the amount of e-mail, thereby reducing the amount of storage that is required to archive terabytes of e-mail files. Traditional ERMS (e-mail response management systems) are focused primarily on facilitating self-service response and in many cases this adds to e-mail generation. The optimal solution comes in the form of intelligent e-mail monitoring. Monitoring is relatively new technology that turns incoming e-mail into actionable tasks that can then be: - managed by state changes (status management)
- automatically assigned to other people or "queues" using predictible workflow
- escalated and prioritized
The resulting tasks can also significantly reduce disk space by compressing attachments in binary form (BLOB). For example, you receive an urgent e-mail that requires a purchase order to be processed. The e-mail was sent to you but processing purchase orders is Mary Smith's job. In this scenario, e-mail monitoring technology would work as follows:- the e-mail inbox where the message arrives would be monitored
- the e-mail would be processed and deleted
- the processing of the e-mail would include opening a task and assigning it
- the assigned task would create a notification message to the owner (text message, e-mail message, pager notification, etc.)
- the purchase order that was attached to the e-mail would be stored in an attachments tab of the task form
The e-mail notification to the recipient would include a link in it - when accessed it would bring the recipient to a page where he or she could access the task, whereby they can add activities to the task, change the status, re-assign the task, and more. e-Mail monitoring that results in actionable tasks solves three (among other) major problems: - e-Mail is processed and deleted (as well as the attachment) immediately
- Accountability from the original e-mail becom
Impress Your Boss with Easy Tracking and ReportingA lot of event planners struggle to get up-to-the-minute stats about who's coming, how many people are coming, and how many spots are left. This is because they're hand-counting forms, tallying up call-in registrations, and manually updating Excel spreadsheets to find the right numbers.This is so unnecessary.Using an online registration system for the event can remove all such tedious paperwork from your job by providing complete, up-to-the-minute reports for especially how to sort through thousands of messages and know what constitutes a good message as opposed to junk. e-Mail filters are a good way to reduce the level of unnecessary e-mail, but there is still the problem with how to deal with the good stuff. As the most widely accepted form of electronic communication, e-mail has become the standard for both business and personal use. Before you power on your computer tomorrow, take a moment and think about how many tasks are going to result from the average of a dozen to fifty e-mails that will be waiting for you. From those e-mails, how many of them are going to then spawn other tasks for other people? The push is on for ways to reduce the amount of e-mail, thereby reducing the amount of storage that is required to archive terabytes of e-mail files. Traditional ERMS (e-mail response management systems) are focused primarily on facilitating self-service response and in many cases this adds to e-mail generation. The optimal solution comes in the form of intelligent e-mail monitoring. Monitoring is relatively new technology that turns incoming e-mail into actionable tasks that can then be:- managed by state changes (status management)
- automatically assigned to other people or "queues" using predictible workflow
- escalated and prioritized
The resulting tasks can also significantly reduce disk space by compressing attachments in binary form (BLOB). For example, you receive an urgent e-mail that requires a purchase order to be processed. The e-mail was sent to you but processing purchase orders is Mary Smith's job. In this scenario, e-mail monitoring technology would work as follows:- the e-mail inbox where the message arrives would be monitored
- the e-mail would be processed and deleted
- the processing of the e-mail would include opening a task and assigning it
- the assigned task would create a notification message to the owner (text message, e-mail message, pager notification, etc.)
- the purchase order that was attached to the e-mail would be stored in an attachments tab of the task form
The e-mail notification to the recipient would include a link in it - when accessed it would bring the recipient to a page where he or she could access the task, whereby they can add activities to the task, change the status, re-assign the task, and more. e-Mail monitoring that results in actionable tasks solves three (among other) major problems: - e-Mail is processed and deleted (as well as the attachment) immediately
- Accountability from the original e-mail beco
How to Calculate Payroll TaxThe IRS is very strict on payroll tax and the deductions associated with it. Even a small miscalculation can land an organization in serious trouble with this regulatory authority. So, it is important to maintain careful records of payroll accounts in an organization.The first step to calculating payroll tax is getting each and employee to fill up the W-4 form from the Internal Revenue Service. This form aims to calculate the payroll tax depending on the marital statu h is on for ways to reduce the amount of e-mail, thereby reducing the amount of storage that is required to archive terabytes of e-mail files. Traditional ERMS (e-mail response management systems) are focused primarily on facilitating self-service response and in many cases this adds to e-mail generation. The optimal solution comes in the form of intelligent e-mail monitoring. Monitoring is relatively new technology that turns incoming e-mail into actionable tasks that can then be:- managed by state changes (status management)
- automatically assigned to other people or "queues" using predictible workflow
- escalated and prioritized
The resulting tasks can also significantly reduce disk space by compressing attachments in binary form (BLOB). For example, you receive an urgent e-mail that requires a purchase order to be processed. The e-mail was sent to you but processing purchase orders is Mary Smith's job. In this scenario, e-mail monitoring technology would work as follows:- the e-mail inbox where the message arrives would be monitored
- the e-mail would be processed and deleted
- the processing of the e-mail would include opening a task and assigning it
- the assigned task would create a notification message to the owner (text message, e-mail message, pager notification, etc.)
- the purchase order that was attached to the e-mail would be stored in an attachments tab of the task form
The e-mail notification to the recipient would include a link in it - when accessed it would bring the recipient to a page where he or she could access the task, whereby they can add activities to the task, change the status, re-assign the task, and more. e-Mail monitoring that results in actionable tasks solves three (among other) major problems: - e-Mail is processed and deleted (as well as the attachment) immediately
- Accountability from the original e-mail beco
T.G.I.M. - Thank God It's MondayStart strong on Monday if you want better sales results at the end of the week on Friday. Here are 11 practical sales tips:1. Set your alarm clock for 30 minutes earlier every Monday morning. It's a great way to start a week of selling.2. Back your car into your garage every Sunday night. You'll begin every Monday morning headed in the right direction.3. Begin the new week with a written priority to do list (Your six-pack). Focus on getting the most oritized The resulting tasks can also significantly reduce disk space by compressing attachments in binary form (BLOB). For example, you receive an urgent e-mail that requires a purchase order to be processed. The e-mail was sent to you but processing purchase orders is Mary Smith's job. In this scenario, e-mail monitoring technology would work as follows:- the e-mail inbox where the message arrives would be monitored
- the e-mail would be processed and deleted
- the processing of the e-mail would include opening a task and assigning it
- the assigned task would create a notification message to the owner (text message, e-mail message, pager notification, etc.)
- the purchase order that was attached to the e-mail would be stored in an attachments tab of the task form
The e-mail notification to the recipient would include a link in it - when accessed it would bring the recipient to a page where he or she could access the task, whereby they can add activities to the task, change the status, re-assign the task, and more. e-Mail monitoring that results in actionable tasks solves three (among other) major problems: - e-Mail is processed and deleted (as well as the attachment) immediately
- Accountability from the original e-mail beco
Knowledge is BusinessKnowledge is the business fully as much as customer is the business. Physical goods or services are only the vehicle for the exchange of customer purchasing power against business knowledge”.Above statement was made by Peter F. Drucker, a prominent Management and marketing guru.Any economic result is the result of differentiation. What is that niche you posses that make you hot property in any market. It comes from knowledge. Knowledge is held by organization p e-mail message, pager notification, etc.) - the purchase order that was attached to the e-mail would be stored in an attachments tab of the task form
The e-mail notification to the recipient would include a link in it - when accessed it would bring the recipient to a page where he or she could access the task, whereby they can add activities to the task, change the status, re-assign the task, and more. e-Mail monitoring that results in actionable tasks solves three (among other) major problems: - e-Mail is processed and deleted (as well as the attachment) immediately
- Accountability from the original e-mail becomes enforced by having associated traceability in the form of a task
- Storage is reduced - archives of the databases are significantly reduced due to BLOB storage and compressed database files.
These new capabilities are an important consideration for companies that are trying to reduce storage space with the added benefit of task management. Comments, Questions? e-mail to lgoldberg@supportfusion.com
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