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  • Casual Articles - How to Inject More Approachability into Your Dental Practice

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    y that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)

    O – OPENER
    Answering the phone in the office, possibl

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    Last week I spoke to the Greater St. Louis Dental Society. My session was filled with primarily hygienists, receptionists and chair-side assistants.

    We explored something I call The OING Model.

    Oing represents four types of encounters between employees and patients, each of which is an opportunity to inject (no pun intended) a little more of your personality into each encounter.

    About 160 people filled out index cards with potential lines, expressions and greetings that were a bit more creative, fun, unique and of course, approachable. Many of these suggestions are listed below, along with a brief description of each category. (Remember: not all of these are gold. It’s an exercise in creativity that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)

    O – OPENER
    Answering the phone in the office, possibly

    How I Survived an IRS Audit (and How You Can Too!)
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    ll The OING Model.

    Oing represents four types of encounters between employees and patients, each of which is an opportunity to inject (no pun intended) a little more of your personality into each encounter.

    About 160 people filled out index cards with potential lines, expressions and greetings that were a bit more creative, fun, unique and of course, approachable. Many of these suggestions are listed below, along with a brief description of each category. (Remember: not all of these are gold. It’s an exercise in creativity that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)

    O – OPENER
    Answering the phone in the office, possibl

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    our personality into each encounter.

    About 160 people filled out index cards with potential lines, expressions and greetings that were a bit more creative, fun, unique and of course, approachable. Many of these suggestions are listed below, along with a brief description of each category. (Remember: not all of these are gold. It’s an exercise in creativity that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)

    O – OPENER
    Answering the phone in the office, possibl

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    urse, approachable. Many of these suggestions are listed below, along with a brief description of each category. (Remember: not all of these are gold. It’s an exercise in creativity that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)

    O – OPENER
    Answering the phone in the office, possibl

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    y that brainstorms ideas to make your patients feel more comfortable in a more unforgettable environment.)

    O – OPENER
    Answering the phone in the office, possibly greeting a walk-in

    • “This is Beth, I’m here to help…”
    • “Smiles are our business, how can we make them yours?”
    • “Good morning, and how can we help your child smile today?”
    • “You have the pleasure of talking to Rena…”
    • “Lovely morning to ya!”
    • “World’s greatest dental office…”
    • “This is your hunting dentist…”
    • “Damn we’re good, when do you want to come in?”
    • “Hello, flash us your smile…”

    I – IN A MINUTE
    Telling a patient you’ll be right with them during a busy time

    • “I’ve lost my mind – you can help me find it in just a sec…”
    • “OK, give me two seconds. Start counting...NOW!”
    • “I’ll be with you as soon as I ca

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