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    ooked vaguely familiar, but I could not place it. As I scanned this beautifully written letter, I realize it was from a difficult customer who 2 months early was writing something of a different tone. The letter which was 2 pages, thanked me for resolving her problems so quickly and she went on ( and this is no joke) for about 2 pages on how in "love" she is with my product. So here are 5 tips on how to make your customers lo
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    2 months early was writing something of a different tone. The letter which was 2 pages, thanked me for resolving her problems so quickly and she went on ( and this is no joke) for about 2 pages on how in "love" she is with my product. So here are 5 tips on how to make your customers lo
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    e went on ( and this is no joke) for about 2 pages on how in "love" she is with my product. So here are 5 tips on how to make your customers love you.

    1. Be personal - Even if its a tiny thing like a handwritten signature or a phone call. So many big companies put customers thru call center hell or you get a 4 page cryptic survey. Talk to people like they are people and not problems.

    2. Follow up - Its amazing how people forget to follow up. Follow up is crucial for several reasons 1. it shows that you are trying to resolve the issue 2. You can check for any new issues 3. People don't expect it.

    3. Thank you - I recently came back from a

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