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Casual Articles - The Complaint-O-Meter
I've had lots of good results from my advertising lately - well, I say advertising but what I really mean is, I've had lots of good results from my ARTICLES.Writing so called 'press releases' is much more exciting than designing an advert.The results
When handling complaints, here are
You've had successful interviews and you are ready to start work. Stop. Before you accept any position, establish an acceptable salary range. You will want to establish yourself toward the upper end of the range with an agreement to add pay for outstanding work
We’ve all been through various types of complaints as both a customer and an employee. You remember both ends of the extreme. On one hand, the Ritz Carlton hotel has empowered any employee to handle any complaint or issue up to $2,000. On the other hand are many of their competitors: Have a complaint? You’re told to call the office or fill out this comment card.
When handling complaints, here are
There are many kinds of metal detectors - gold detectors, coin and jewel detectors, relic hunting detectors, beach-hunting detectors, and underwater metal detectors. Buying a metal detector can be a tricky affair. Before one decides to buy a metal detector, here a
We’ve all been through various types of complaints as both a customer and an employee. You remember both ends of the extreme. On one hand, the Ritz Carlton hotel has empowered any employee to handle any complaint or issue up to $2,000. On the other hand are many of their competitors: Have a complaint? You’re told to call the office or fill out this comment card.
When handling complaints, here are
I know it’s asking a lot but you need to set aside a minimum of 15 minutes a day to build your brand. You can do many things in 15 minutes a day that will help build visibility credibility and a strong personal portfolio.Here's a short list to get you
When handling complaints, here are
Imagine for a moment that you get a call from a good friend…They invite you to dinner to discuss something “very important”. You have no clue what this “very important” subject is, but they’ve peaked your curiosity and accept their invitation. You have oth
When handling complaints, here are
Before you give a nickel to a designer you want to make sure you’ve thoroughly gone through her/his creative portfolio. Make sure that you’re impressed in what you see, if you’re not move on. If you see average design and quality, expect the sa
When handling complaints, here are a couple keys:
- Understand the lifetime value of a customer. Too often, managers and employees worry about the cost of the replacement item or refund (the pennies), but forget about how much that customer spends with them (the dollars). If a customer visits you twice a week and spends $6 per visit, they are worth about $600 per year to you. Now, if they have a complaint over a $5 value meal --- even if they are wrong --- i
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