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Casual Articles - Now That's Service!
Job seekers never had it so good. Innumerable opportunities, escalating salaries and recruiters consistently ringing in with even better opportunities.., the job scene today is brimming with optimism. Despite all the hope that it holds for job seekers, this per
Along similar lines, the Chick-fil-A staff in my neighborhood responded recently to a request for a drink refill with a “My pleasure.” The following Saturday after requesting Buffalo Sauce for m
Pay attention. Follow directions. Do these phrases sound familiar? They should, from day one these two phrases are repeated to us over and over again. Parents, teachers, coaches, you are bombarded by these phrases in all facets of your life. With all of th
Manager: “What type of smoothie are you in the mood for today?”
Guest: “There are so many, I can’t decide.”
Manager: “Well, No.1 and No.16 are the most popular ones ordered, but I’ll let you in on
a little secret, No.18 is my favorite.”
Guest: “I’ll try one of those.”
The manager quickly made the smoothie and tendered the payment. As the lady began to
leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I
do.” She obliged and responded, “Outstanding!” The manager replied, “That’s what I like
to hear!”
Now That’s Service!
Great service not only for the guest who placed the order, but the eight others in line, as well as a lesson learned for the other employees working behind the counter. While many managers believe in good service, it’s rare to see them actually demonstrate it. Kudos to the Fresh?ns Yogurt manager in the DFW airport who proved once again that memorable service can be delivered in a limited interactivity environment.
Along similar lines, the Chick-fil-A staff in my neighborhood responded recently to a request for a drink refill with a “My pleasure.” The following Saturday after requesting Buffalo Sauce for my
Despite the high oil and gas prices the trucking industry is running at record profits. In fact UPS and FedEx are growing and both announced major acquisitions in the Industry in the neighborhood of over two billion dollars. Unfortunately, the trucking industr
Guest: “There are so many, I can’t decide.”
Manager: “Well, No.1 and No.16 are the most popular ones ordered, but I’ll let you in on a little secret, No.18 is my favorite.”
Guest: “I’ll try one of those.”
The manager quickly made the smoothie and tendered the payment. As the lady began to leave, the manager said, “Please take a taste—I want to ensure you enjoy it as much as I do.” She obliged and responded, “Outstanding!” The manager replied, “That’s what I like to hear!”
Now That’s Service!
Great service not only for the guest who placed the order, but the eight others in line, as well as a lesson learned for the other employees working behind the counter. While many managers believe in good service, it’s rare to see them actually demonstrate it. Kudos to the Fresh?ns Yogurt manager in the DFW airport who proved once again that memorable service can be delivered in a limited interactivity environment.
Along similar lines, the Chick-fil-A staff in my neighborhood responded recently to a request for a drink refill with a “My pleasure.” The following Saturday after requesting Buffalo Sauce for m
The pages and covers of a book or document need to be bound together for making them last longer and enhancing their appearance. Binding machines are used for purposes in which thread is used to bind together pages and covers, through a strip sewn over or along
Now That’s Service!
Great service not only for the guest who placed the order, but the eight others in line, as well as a lesson learned for the other employees working behind the counter. While many managers believe in good service, it’s rare to see them actually demonstrate it. Kudos to the Fresh?ns Yogurt manager in the DFW airport who proved once again that memorable service can be delivered in a limited interactivity environment.
Along similar lines, the Chick-fil-A staff in my neighborhood responded recently to a request for a drink refill with a “My pleasure.” The following Saturday after requesting Buffalo Sauce for m
With all the furor over Simon Cowell’s apparent abuse of the disillusioned, most of the press seems to be missing the point of the audition phase of American Idol these days. Most, except for BuddyTV.com.I mean why does the show seem to gather its larg
Along similar lines, the Chick-fil-A staff in my neighborhood responded recently to a request for a drink refill with a “My pleasure.” The following Saturday after requesting Buffalo Sauce for m
These days, the internet seems to be the source for nearly everything. From fitness and diets to love relationships to gardening to buying a car, you'll find all sorts of information online that's available with a few simple clicks. Yup, internet coaching is
Along similar lines, the Chick-fil-A staff in my neighborhood responded recently to a request for a drink refill with a “My pleasure.” The following Saturday after requesting Buffalo Sauce for my chicken sandwich, they responded with “I’d be happy to.” And I wasn’t charged for my gluttonous request of three sauces either—even though the chicken sandwich doesn’t come with a sauce.
Now That’s Service!
Brands thrive on the stories told about them and the hype it creates. Nordstrom’s is legendary for returning a set of tires. Fresh?ns Yogurt in the DFW Airport and Chick-fil- A in Flower Mound, Texas deliver great recommendations and service. So what story are you and your managers creating today? Those stories build positive buzz and hype—so get going!
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