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Casual Articles - It's Our Policy
I was passing through Kuala Lumpur International Airport (KLIA) in Malaysia, returning from a live web-cast presentation on a new e-learning channel.One of my small indulgences after a good presentation is the soft chocolate-and-vanilla swirled ice cream available at the quick service restaurant just before Immigration at KLIA.A young staff
When I was growing up I had a large sugar maple outside of my bedroom window. To a young boy, each tree offers the potential to be a natural jungle gym, a lookout post, or a threat to wooden gliders launched from a bedroom window. Each Fall the limbs on this sugar maple would explode in a rolling exhibition of color as the leaves turned from bright yello
Prior to writing this article, I visited a very large QSR chain for breakfast. Signs were posted on each register, “Sauce Policy” and “Salad Dressing Policy.” The sign titles interested me so I decided to read on.
The Sauce Policy clearly stated how many dipping sauces you received based on the number of pieces of chicken nuggets/tenders/fingers you purchased, while any additional sauces can be purchased for 11 cents each—11 cents?! In response to these signs, I thought of a new policy of my own—the “Discount Policy.” This policy would have the customer’s best interests in mind. If a guest didn’t want any sauces, they could ask for an 11-cent discount. Every time a restaurant would forget to include an item at the drive-thru, the customer
The most easily expectable reaction from employees for Six Sigma implementation will be the one of Well, here they are at it again or How good is it over other existing methods? Knee jerk reactions, such as these are nothing new in an industrial world. Cold responses such as these can dampen the zeal of Black Belts initially, if not completely unnerve th
Prior to writing this article, I visited a very large QSR chain for breakfast. Signs were posted on each register, “Sauce Policy” and “Salad Dressing Policy.” The sign titles interested me so I decided to read on.
The Sauce Policy clearly stated how many dipping sauces you received based on the number of pieces of chicken nuggets/tenders/fingers you purchased, while any additional sauces can be purchased for 11 cents each—11 cents?! In response to these signs, I thought of a new policy of my own—the “Discount Policy.” This policy would have the customer’s best interests in mind. If a guest didn’t want any sauces, they could ask for an 11-cent discount. Every time a restaurant would forget to include an item at the drive-thru, the customer
I have been in recruitment for over 15 years and am a true believer in the use of good technology within the recruitment process. This has led me to make it a mission to keep informed of what resources are being developed and made available on the technology front within recruitment.I have therefore conducted continuous and extensive research in
The Sauce Policy clearly stated how many dipping sauces you received based on the number of pieces of chicken nuggets/tenders/fingers you purchased, while any additional sauces can be purchased for 11 cents each—11 cents?! In response to these signs, I thought of a new policy of my own—the “Discount Policy.” This policy would have the customer’s best interests in mind. If a guest didn’t want any sauces, they could ask for an 11-cent discount. Every time a restaurant would forget to include an item at the drive-thru, the customer
Managing receipts, payment slips, a note of daily expenses and many other financial documents seems like a mountain to climb. The reason is that certified public accountants or other accounting professionals keep on entangling between these documents, so that they can be tallied before the tax season approaches. Everyone wants to escape the wrath of tax
I have hired and managed many hundreds of salespeople. In most cases, we spent a great deal of time and money recruiting them. Those few who called me directly almost always got an interview, even if we had to send them a plane ticket. The reason is simple: Sales managers want salespeople who are smart enough to apply their prospecting and selling skills
The “Salad Dressing Policy” was similar. Guests are allowed one dressing packet for each salad purchased. Additional packets can be purchased for 27 cents each—27 cents?! I wonder if they also have a “Ketchup Policy” when ordering fries or a “Straw Policy” for drinks? Maybe the consumer’s policy should be to not visit places with these policies.
While I certainly have nothing against making a fair profit, the message screams loud and clear how this particular restaurant feels about its guests. Every single customer who visits this restaurant sees these policies even if they don’t order a salad or chicken nuggets/tenders/fingers. When I stepped up to order, I certainly didn’t want to even think about asking for a special request on my order. There might h
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