Tags |
|
|
Links |
|
|
Casual Articles - Customer Service: Increase Customer Loyalty and Revenues
Businesses face lots of challenges in the international market. Implementing an ISO 9000 initiative is an action-oriented program that refers to obtaining ISO 9000 registration and working with its standards. The ISO certification process starts with pre-assessment audits and passes through on-going maintenance. The process of implementing ISO 9000 includes identifying, collecting and organizing the information required for certification.ISO 9000 is a generic standard. It can be applied to any org
Respond In a Timely Fashion. Approach this as you would if receiving welcomed guests into your home. You’d never allow your visitors to wait outside your door, incessantly ringing the doorbell. Like
Throughout our careers we are all required to attend conferences, industry meetings, retreats, strategic off-site meetings. These events are all called different names but the idea is the same – you need to be away from your home or office for a period of time. To ensure this is a productive activity for you I have created a list of tips you can use before, during and after the conference event.Before the ConferencePhone Ahead – a concierge is the greatest source of informatio
Be Warm and Hospitable. Take that monotone out of your voice. It is distancing and annoying. No one likes to feel they are merely a number. Let them feel that they are welcomed by the lilt in your tone. People respond to warmth.
Smile While You Talk to Clients. Your voice sounds differently when you smile. It sounds more inviting and upbeat. Try this test. Listen to your tone as you lift your cheeks and smile when saying, “hello may I help you.” Repeat this test keeping your cheeks lowered. It sounds flat doesn't it?
Respond In a Timely Fashion. Approach this as you would if receiving welcomed guests into your home. You’d never allow your visitors to wait outside your door, incessantly ringing the doorbell. Likew
One needs to appropriately pack the goods with the right shipping boxes. There are lots to choose from, and you can either purchase this from the shipping company that will ship the goods for you, or you can purchase this from other stores. You can try checking out the Internet for such retailers, as there are now many who have online stores where you can order online – this would make your purchasing a lot easier.You can check www.uline.com for a list of their products. They have shipping boxe
Be Warm and Hospitable. Take that monotone out of your voice. It is distancing and annoying. No one likes to feel they are merely a number. Let them feel that they are welcomed by the lilt in your tone. People respond to warmth.
Smile While You Talk to Clients. Your voice sounds differently when you smile. It sounds more inviting and upbeat. Try this test. Listen to your tone as you lift your cheeks and smile when saying, “hello may I help you.” Repeat this test keeping your cheeks lowered. It sounds flat doesn't it?
Respond In a Timely Fashion. Approach this as you would if receiving welcomed guests into your home. You’d never allow your visitors to wait outside your door, incessantly ringing the doorbell. Like
1. Those that make it clear from the start that there is a 'caste system', with the management at the top, the permanent employees next, with the contractors being the 'untouchables'.2. Those that say "I could never work just for money the way you guys do". Most companies and managers forget that contractors need to be motivated too. They don't work for money on a day-to-day basis. They take the job for money, just like the permanent employees. Managers are usually the biggest de-motivators of con
Smile While You Talk to Clients. Your voice sounds differently when you smile. It sounds more inviting and upbeat. Try this test. Listen to your tone as you lift your cheeks and smile when saying, “hello may I help you.” Repeat this test keeping your cheeks lowered. It sounds flat doesn't it?
Respond In a Timely Fashion. Approach this as you would if receiving welcomed guests into your home. You’d never allow your visitors to wait outside your door, incessantly ringing the doorbell. Like
Powerful questions force us to think deeply on the topic about which we chose to ask the questions. Powerful questions are ambiguous and evoke accountability.Here are seven questions we should all ask to unravel what is required to deliver superior customer service.What customers do we need to make our business successful?This question demands two answers.The first is what is our business? In reaching this understanding it is beneficial to remember the
Respond In a Timely Fashion. Approach this as you would if receiving welcomed guests into your home. You’d never allow your visitors to wait outside your door, incessantly ringing the doorbell. Like
You thought you had the job nailed. The interview went well--the interviewer seemed to like you and your skills were a perfect fit. They even seemed to be on the verge of offering you the job on the spot. But your agency tells you the next day you didn’t get the job or contract. What happened? It came as a big shock, didn’t it?Losing a job or contract you thought you had is a real blow to your self-esteem. All sorts of reasons start to race through your mind. Was your agency up to something? Did o
Respond In a Timely Fashion. Approach this as you would if receiving welcomed guests into your home. You’d never allow your visitors to wait outside your door, incessantly ringing the doorbell. Likewise, answer your phone on the second ring if possible. You’d be amazed at how this increases the likelihood that your customer will call again. In fact, he’ll think of you first.
Auto-responders can be very effective when responding to an email inquiry. A word of caution: make sure that you respond within the timeframe promised.
If using an automated answering service, program your service such that the client is aware of their caller number. For example, if they are caller number 7, program your service to tell them this. What I absolutely love is the way Bluehost.com approaches this. Their service updates you as you move closer to talking to a representative. I remember feeling a sense of comfort as the automated system said “you’re caller number 4…you’re caller number 2…a representative will be with you sho
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/14971/casualarticles-Customer-Service--Increase-Customer-Loyalty-and-Revenues.html">Customer Service: Increase Customer Loyalty and Revenues</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/14971/casualarticles-Customer-Service--Increase-Customer-Loyalty-and-Revenues.html]Customer Service: Increase Customer Loyalty and Revenues[/url]
Related Articles:
Transportation Issues in Mining
Franchise Rule Making and Political Climate
Job Interviews Are Predictable - So be Prepared!
Bookmark it:
|