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  • Casual Articles - Is the Customer Really King?

    Payroll Texas, Unique Aspects of Texas Payroll Law and Practice
    There is no personal state income tax in Texas. Which means no withholding of State Income Taxes.The Texas State Agency charged with enforcing the state wage and hour laws is:The Texas Workforce Commissio
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    Search your organization in the disguise of a common customer. Visit your company website. If it's slow or confusing, get it fixed. Call your service department. If the help is not personal and pleasant, make it so. Access your information hotline. If you find
    Supply Chain Inventory Management
    A supply chain consists of three parts – procurement of raw materials and semi-finished products, converting them into finished products, and distributing them for sale. In this context, supply chain inventory management impli
    We often hear ‘the customer is king’. I don’t believe it.

    First, many customers do not behave like kings. Some act more like ruffians than royalty. You might want to disregard this kind of customer altogether. But it’s tough to disregard a king.

    Second, in certain cultures, the king was revered but also feared. Hardly the best metaphor to bring closeness between your customers and your staff.

    Third, the idea of a king implies that everyone else is not. I don’t see the benefit of putting your customers on a throne if it means you and your team must live below them.

    Perhaps it makes more sense to say ‘the service provider is king’. I mean this in the most responsible way.

    A benevolent king once traveled his realm in the disguise of a common man. He went to see for himself the quality of life his people experienced each day. Upon his return he made the changes required. If the streets were dirty, he had them cleaned. If a government office was ineffective, he had it fixed. If the people lacked some important goods or service, he arranged for needed improvements.

    Key Learning Point
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    If you were the benevolent king or queen, reigning over your service domain, what changes would you make for the better?

    Royal Action Steps
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    Search your organization in the disguise of a common customer. Visit your company website. If it's slow or confusing, get it fixed. Call your service department. If the help is not personal and pleasant, make it so. Access your information hotline. If you find

    Minding Your Own Brand: Daddy, What Do You Do At Work?
    One morning at breakfast my four-year-old asked me what I do all day at work. As I started to give my thirty-second elevator pitch I use at networking events, I soon realized he didn’t care how “I build stronger brands and imp
    aphor to bring closeness between your customers and your staff.

    Third, the idea of a king implies that everyone else is not. I don’t see the benefit of putting your customers on a throne if it means you and your team must live below them.

    Perhaps it makes more sense to say ‘the service provider is king’. I mean this in the most responsible way.

    A benevolent king once traveled his realm in the disguise of a common man. He went to see for himself the quality of life his people experienced each day. Upon his return he made the changes required. If the streets were dirty, he had them cleaned. If a government office was ineffective, he had it fixed. If the people lacked some important goods or service, he arranged for needed improvements.

    Key Learning Point
    --------------------------------------------------------------------------------
    If you were the benevolent king or queen, reigning over your service domain, what changes would you make for the better?

    Royal Action Steps
    --------------------------------------------------------------------------------
    Search your organization in the disguise of a common customer. Visit your company website. If it's slow or confusing, get it fixed. Call your service department. If the help is not personal and pleasant, make it so. Access your information hotline. If you find

    How A Mail Forwarding Service Can Increase Your Customer Base
    Are you a small or medium sized business that is struggling to survive? If so, where is your business located? Each year, millions of small to medium sized business owners experience business debt and end up seeing their dre
    sponsible way.

    A benevolent king once traveled his realm in the disguise of a common man. He went to see for himself the quality of life his people experienced each day. Upon his return he made the changes required. If the streets were dirty, he had them cleaned. If a government office was ineffective, he had it fixed. If the people lacked some important goods or service, he arranged for needed improvements.

    Key Learning Point
    --------------------------------------------------------------------------------
    If you were the benevolent king or queen, reigning over your service domain, what changes would you make for the better?

    Royal Action Steps
    --------------------------------------------------------------------------------
    Search your organization in the disguise of a common customer. Visit your company website. If it's slow or confusing, get it fixed. Call your service department. If the help is not personal and pleasant, make it so. Access your information hotline. If you find

    Free Barcodes
    The barcode, generally called the Universal Product Code, has been in use in America since the 1970s. There are several patterns of codes including dots, concentric circles, and hidden images. As barcodes are very useful in tr
    ed some important goods or service, he arranged for needed improvements.

    Key Learning Point
    --------------------------------------------------------------------------------
    If you were the benevolent king or queen, reigning over your service domain, what changes would you make for the better?

    Royal Action Steps
    --------------------------------------------------------------------------------
    Search your organization in the disguise of a common customer. Visit your company website. If it's slow or confusing, get it fixed. Call your service department. If the help is not personal and pleasant, make it so. Access your information hotline. If you find

    Direct Matches: The Key To Using Direct Matches In Your Business
    Direct Matches is one of the newest online meeting places. It is creating quite a stir in the world of business for it fresh ideas and creative opportunities. Direct Matches offers the opportunity to meet people in business,
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    Search your organization in the disguise of a common customer. Visit your company website. If it's slow or confusing, get it fixed. Call your service department. If the help is not personal and pleasant, make it so. Access your information hotline. If you find a telephone tree more frustrating than functional, take out your royal shears and prune it.

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