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Casual Articles - Complaints + Compliments = Good Communication
Are you unemployed, frustrated or maybe just looking for an extra income stream? You can try to find some government work at home jobs but you will likely find that you can get job positions off line or maybe you will come across some scams like people selling government grants, I don't say its not real, its just that its not a p
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Design a small, attractive Customer Comment Card that is simple and easy to use. On one side print `Thank you for letting us know' with a blank area for their comments. On the other side, provide space for your customer's name and contact information (optional).
Place the cards where customers will easily find them: on counters, in packaging, etc. Give cards to all staff members
Like I said there shall be enough material to make this ad busting into a series. In fact I have to restrain myself on most occasions when watching some of the “new” stuff on air at the moment.Millions of Rupees and in some cases Dollars are spent on a few seconds and the following is sometimes what gets dished out. We star
A complaints and compliments ratio encourages staff to actively avoid or suppress written complaints from customers. After all, every written complaint will impact the ratio to their disadvantage.
For example, if your station gets 3 compliments and 0 complaints, and my station has 6 compliments and 3 complaints, whose station has a better ratio? Yours has, of course.
But which station is gathering more written feedback from customers? Which station is harnessing more input, suggestions, responses and reactions for detailed review? Mine!
I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and submit their comments quickly and easily.
This real-time ‘voice of the customer’ feedback should be circulated widely within the organization and carefully studied by all departments. Such direct input can provide valuable insights and better understanding of current, and changing, customer expectations.
When comments filtered through managers replace direct commentary written by customers, subtle nuances may be lost. Don’t let this happen to you.
Instead of a complaints and compliments ratio, try using a ‘comments from customers ratio’. With this approach, gathering bountiful customer input is more important – and rewarded – than suppressing customer complaints.
Key Learning Point
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Written feedback from customers is priceless. It gives you unvarnished input you can study, circulate and discuss. Instead of penalizing your staff for complaints, praise them for actively seeking input and ideas from the folks who know you best - your customers.
Action Steps
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Design a small, attractive Customer Comment Card that is simple and easy to use. On one side print `Thank you for letting us know' with a blank area for their comments. On the other side, provide space for your customer's name and contact information (optional).
Place the cards where customers will easily find them: on counters, in packaging, etc. Give cards to all staff members
Whether you are a start up or established business, and whether you are a non-profit organization, writing a business plan can be one of the most useful things you can do for your business. Obviously there are different types of business plans depending on the nature of your company or organization. It's not enough that you have a
But which station is gathering more written feedback from customers? Which station is harnessing more input, suggestions, responses and reactions for detailed review? Mine!
I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and submit their comments quickly and easily.
This real-time ‘voice of the customer’ feedback should be circulated widely within the organization and carefully studied by all departments. Such direct input can provide valuable insights and better understanding of current, and changing, customer expectations.
When comments filtered through managers replace direct commentary written by customers, subtle nuances may be lost. Don’t let this happen to you.
Instead of a complaints and compliments ratio, try using a ‘comments from customers ratio’. With this approach, gathering bountiful customer input is more important – and rewarded – than suppressing customer complaints.
Key Learning Point
--------------------------------------------------------------------------------
Written feedback from customers is priceless. It gives you unvarnished input you can study, circulate and discuss. Instead of penalizing your staff for complaints, praise them for actively seeking input and ideas from the folks who know you best - your customers.
Action Steps
--------------------------------------------------------------------------------
Design a small, attractive Customer Comment Card that is simple and easy to use. On one side print `Thank you for letting us know' with a blank area for their comments. On the other side, provide space for your customer's name and contact information (optional).
Place the cards where customers will easily find them: on counters, in packaging, etc. Give cards to all staff members
Whenever you put a group of people into a work situation, there's potential for conflict. People bring to the job differing work habits, ethics, and modes of expression, and differences of opinion are bound to arise. Add to that issues of work allocation, opportunities for promotion, and other factors where employees are in a comp
When comments filtered through managers replace direct commentary written by customers, subtle nuances may be lost. Don’t let this happen to you.
Instead of a complaints and compliments ratio, try using a ‘comments from customers ratio’. With this approach, gathering bountiful customer input is more important – and rewarded – than suppressing customer complaints.
Key Learning Point
--------------------------------------------------------------------------------
Written feedback from customers is priceless. It gives you unvarnished input you can study, circulate and discuss. Instead of penalizing your staff for complaints, praise them for actively seeking input and ideas from the folks who know you best - your customers.
Action Steps
--------------------------------------------------------------------------------
Design a small, attractive Customer Comment Card that is simple and easy to use. On one side print `Thank you for letting us know' with a blank area for their comments. On the other side, provide space for your customer's name and contact information (optional).
Place the cards where customers will easily find them: on counters, in packaging, etc. Give cards to all staff members
The Butterfly EffectHave you figured-out the secrets of speed reading?When you consciously-practice moving your eyes ‘left-middle-right’, it simultaneously causes your brain to shift-attention from the beginning, center and final-section of the sentence - instead of reading-across at one-word-at-a-time.Periphe
Key Learning Point
--------------------------------------------------------------------------------
Written feedback from customers is priceless. It gives you unvarnished input you can study, circulate and discuss. Instead of penalizing your staff for complaints, praise them for actively seeking input and ideas from the folks who know you best - your customers.
Action Steps
--------------------------------------------------------------------------------
Design a small, attractive Customer Comment Card that is simple and easy to use. On one side print `Thank you for letting us know' with a blank area for their comments. On the other side, provide space for your customer's name and contact information (optional).
Place the cards where customers will easily find them: on counters, in packaging, etc. Give cards to all staff members
Right from the days of the original gold miners till present times, Denim continues to be the fashion staple and world would come to a halt without it as stated by international fashion world. Denim trends are undergoing steady changes globally today, some extremely different resulting in an assortment of designs, purposes and cer
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Design a small, attractive Customer Comment Card that is simple and easy to use. On one side print `Thank you for letting us know' with a blank area for their comments. On the other side, provide space for your customer's name and contact information (optional).
Place the cards where customers will easily find them: on counters, in packaging, etc. Give cards to all staff members and encourage them to seek out customers' comments.
Track the volume of written input over time. Run a contest to increase the flow. Set a standard for the minimum number of customer comments each month.
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