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Casual Articles - In Your Best Interest
If you have decided to start your own business, one of the first things that you need to do is to work on a business plan. A business plan is so important because it actually serves as a compass for the direction your business will take in the future. Having a plan will also help you achieve the things you want to achieve and will help your business to find success as well.Consider the DetailsOne of the reasons that having a business plan is essential is that it will help you to consider the details of your business and its’ future. As you are working
Action Steps
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Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’
The advent of technological advancement in industrial set-ups has altered the working conditions and requirements on the part of employees and employers. Also the changes in government policies have also been taken place since the last decade. Different work patterns like night shift, part time work, overtime, etc is being experienced. The situation is same in textile sector also.Now-a-days the recruitment of the workforce has become a specialized field. The main motive is skill development as technical jobs are becoming more complex and demand more professi
First, doctors sent their patients to the laboratory for tests. After the tests, patients asked the laboratory technicians for results.
When technicians shared the test results, patients often got upset. When patients got upset, doctors got upset. Doctors preferred to explain test results to their patients personally and offer next steps for treatment.
But if technicians did not give patients their test results immediately, patients complained that information was being withheld and claimed the laboratory technicians were unhelpful.
The situation was clearly lose-lose-lose: patients, doctors and laboratory technicians – everyone got upset.
(Does this ever happen in your organization? Do your customers ever become frustrated, angry or confused? Do your staff get upset when your customers are upset? Does your brand image suffer, too? Are there ‘lose-lose-lose’ situations lurking in your business?)
The medical group asked me for help. I diagnosed the situation as a case of ‘unmanaged customer expectations’. If you were a patient, wouldn’t you want to know your test results right away?
If you were a doctor, wouldn’t you be upset if your patient knew the results before you did? If you were a technician, wouldn’t you feel caught in the middle?
We solved this problem with a simple but powerful system called ‘In Your Best Interest’.
When doctors order lab tests, they use a printed checklist to indicate which procedures are required. At the top of the checklist, in bold letters, is now printed this statement:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients still ask laboratory technicians for an immediate explanation of the results. For those few, the lab technicians have been trained to say one simple sentence in a compassionate and caring manner:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
By this time, everyone pays attention. Patients wait to see their doctors. Doctors can fully inform their patients. And laboratory technicians can do their job compassionately without getting caught in the middle.
That’s a ‘win-win-win’ for everyone.
Key Learning Point
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Customers may become confused or frustrated by your policies and procedures. This is especially common in large organizations. But it’s not productive to blame your customers or your colleagues – that only makes things worse.
What is effective is to resolve the situation permanently by improving the clarity and consistency of your communications.
Action Steps
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Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’
Digital printing has been the latest thing in the printing world. It has resulted in so many changes in the way people create their documents and marketing materials. But for those who aren’t quite familiar with digital printing, you might want to ask what digital printing is all about. Usually when we hear the term “digital printing” we immediately associate it with something that is printed from a computer. But the essence of digital printing is more than that.Digital printing is a printing service that cuts off the lengthy production process of traditiona
The medical group asked me for help. I diagnosed the situation as a case of ‘unmanaged customer expectations’. If you were a patient, wouldn’t you want to know your test results right away?
If you were a doctor, wouldn’t you be upset if your patient knew the results before you did? If you were a technician, wouldn’t you feel caught in the middle?
We solved this problem with a simple but powerful system called ‘In Your Best Interest’.
When doctors order lab tests, they use a printed checklist to indicate which procedures are required. At the top of the checklist, in bold letters, is now printed this statement:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients still ask laboratory technicians for an immediate explanation of the results. For those few, the lab technicians have been trained to say one simple sentence in a compassionate and caring manner:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
By this time, everyone pays attention. Patients wait to see their doctors. Doctors can fully inform their patients. And laboratory technicians can do their job compassionately without getting caught in the middle.
That’s a ‘win-win-win’ for everyone.
Key Learning Point
--------------------------------------------------------------------------------
Customers may become confused or frustrated by your policies and procedures. This is especially common in large organizations. But it’s not productive to blame your customers or your colleagues – that only makes things worse.
What is effective is to resolve the situation permanently by improving the clarity and consistency of your communications.
Action Steps
--------------------------------------------------------------------------------
Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’
Generally, shipping supplies include boxes, bags, anti-static materials, barcode labels and equipment, bubble wraps, edge protectors, envelopes and mailers, material handling equipment, safety supplies, scales, warehouse equipment, tubes, and moving supplies.The most important among shipping supplies are the different types of boxes. Boxes suitable for different uses and occasions in the ship are available. Corrugated boxes, mailers, slide loaders, and bulk cargo containers are the most common among them. The double-wall, heavy duty boxes; storage bins; comp
Many doctors now read this statement to their patients. Many patients read the statement themselves. Most patients understand the message, but many are so nervous about their upcoming tests, they don’t pay attention.
In the waiting room of the laboratory, a large poster now hangs on the wall. In bold letters the poster reads:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
All patients can see the sign, and many understand the message. But some are so anxious about their upcoming tests, they still don’t pay attention.
After the tests are done, a small percentage of patients still ask laboratory technicians for an immediate explanation of the results. For those few, the lab technicians have been trained to say one simple sentence in a compassionate and caring manner:
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
By this time, everyone pays attention. Patients wait to see their doctors. Doctors can fully inform their patients. And laboratory technicians can do their job compassionately without getting caught in the middle.
That’s a ‘win-win-win’ for everyone.
Key Learning Point
--------------------------------------------------------------------------------
Customers may become confused or frustrated by your policies and procedures. This is especially common in large organizations. But it’s not productive to blame your customers or your colleagues – that only makes things worse.
What is effective is to resolve the situation permanently by improving the clarity and consistency of your communications.
Action Steps
--------------------------------------------------------------------------------
Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’
Is there an electronic medical record system ready for the 21st century? Is there an affordable electronic medical record system? Can a good EMR help to reduce my business’s medical liability expenses?21st Century Specs You Need for Your EMRThis is a time of fast-paced business. To be blunt, if your current EMR does not keep up with 21st century needs, than your medical practice will experience something similar to driving down a road filled with potholes. No matter how fast you try to move, you will keep getting your practice knocked around until yo
‘IN YOUR BEST INTEREST, all laboratory results will be sent to your doctor who will explain them to you personally and discuss the most appropriate treatment.’
By this time, everyone pays attention. Patients wait to see their doctors. Doctors can fully inform their patients. And laboratory technicians can do their job compassionately without getting caught in the middle.
That’s a ‘win-win-win’ for everyone.
Key Learning Point
--------------------------------------------------------------------------------
Customers may become confused or frustrated by your policies and procedures. This is especially common in large organizations. But it’s not productive to blame your customers or your colleagues – that only makes things worse.
What is effective is to resolve the situation permanently by improving the clarity and consistency of your communications.
Action Steps
--------------------------------------------------------------------------------
Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’
No one plans on getting let go from a job — many times the reasons are beyond your control. There are specific steps you can take, however, to guard against it ever happening to you by addressing the things that are in your control. Here are some suggestions to help you avoid a potentially unhappy situation before you're discharged, and how to get what you’re entitled to if it does happens:Before* If the job isn’t right for you, turn it down. Accepting a mis-matched job will do more harm than good, period. It’s certain to do irreconcila
Action Steps
--------------------------------------------------------------------------------
Find a point of friction where your customers or colleagues get upset. Choose a tension point that has persisted for many months. Do people complain about your applications and procedures? Are your policies hard to understand? Is your guarantee confusing? Have your systems grown slowly out-of-date?
There may be good reasons why your policies and procedures were created. But the explanation may be missing today or the reason may no longer apply. In either case, you can improve the situation dramatically by enhancing your communications, streamlining the procedure or changing the policy itself.
It makes good sense to fix whatever you can, whenever you can. After all, ‘win-win-win’ is also in your best interest.
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