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Casual Articles - We Are Really Sorry For You, But...
Expanding your company to a new city is a giant step. There are many important decisions to make about your location, employees, financial needs and how you will best benefit your clients. If your remo
Key Learning Point
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Gen
"Building professional branding which communicates that you are x with y years of experience in industry Z and that you know to do A,B,C.D and have knowledge in E ,F , G is boring and won
When I arrived, the counter staff member was helpful and understanding. She gave me a discount on my new phone purchase and a free replacement SIM card holding my personal account details. I was pleased and grateful.
Five months later I lost my handphone again! This time I knew what to do. I filed a new police report and went back to the company to buy a new phone.
The counter staff member was helpful and understanding, but she gave me neither a discount on the new phone nor a free replacement SIM card. I asked if she had forgotten, or if the company policy had changed.
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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Gene
Convenience stores by nature have a singular brand promise: convenience. But in a fast-paced retail environment, the busiest of stores struggle to live up to that commitment. Some retailers are taking a
Five months later I lost my handphone again! This time I knew what to do. I filed a new police report and went back to the company to buy a new phone.
The counter staff member was helpful and understanding, but she gave me neither a discount on the new phone nor a free replacement SIM card. I asked if she had forgotten, or if the company policy had changed.
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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Gen
The time is right for video and web conferencing to take off. While online conferencing is still seen as a technological novelty by some people, more and more businesses of all sizes are finding it be t
The counter staff member was helpful and understanding, but she gave me neither a discount on the new phone nor a free replacement SIM card. I asked if she had forgotten, or if the company policy had changed.
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
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Gen
Why Use Resume ObjectivesBefore we can discuss the pitfalls you first need to understand the reasons for including your resume objectives and how they relate to your resume and interview se
She replied, ‘We are very sorry that you lost the phone, and our policy is to give a discount and a free SIM card to make things a little easier for you. But our records show you lost your phone five months ago, and we can only feel sorry for you once a year.’
Key Learning Point
--------------------------------------------------------------------------------
Gen
I remember it well, my first job. I walked in all fired up to get to work and then it happened. I just got stuck in a rut. I did not feel like I was moving forward and I did not feel like I was part of t
Key Learning Point
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Generosity is a good service policy whenever your customers need help. If they need help twice, be generous twice. (No one loses their mobile phone twice on purpose.)
Action Steps
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Look for situations where your company policy restricts the flow of generosity towards customers who have a problem. Change the policy. Don't hold back. Give generously when customers need you. Over time they will reward you.
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